Customer Service Manager
Resume:
Ramatu Gomez
** * **** **** *****, South Amboy NJ, 08879, **********@*****.*** Home: 732-
SUMMARY OF SKILLS
To obtain a professional position in the areas of finance, management, IT
and consulting that will utilize my skills and provide an opportunity for
growth and advancement
* Diligent and resourceful MBA Candidate with over 6 years professional
experience and SAP background
* Possess effective time management, quantitative and organizational skills
* Excellent interpersonal skills with strong team orientation
* Highly motivated and result oriented individual
PROFESSIONAL EXPERIENCE
Senior Business Analyst, IBM Business Consulting Services
March 2009 to Date
* Lead Analyst for major deals in excess of $10M+
* Perform strategic planning, customer pricing and deal solution in
response to various RFP (Request for Proposals)
* Actively involved in various project Implementation strategy and
deployment approach
* Use appropriate cost rates to ensure compliance and facilitate approval
prior to client submission
* Responsible for budget creation and monitoring which resulted in 10%
savings for 2009
* Pull in monthly actuals and compare to budget for variance analysis and
report to management
* Uses variance analysis to provide highlights and road maps to prevent
major deviations from financial target
* Developed and Managed complex excel based financial models
* Serves as lead resource analyst responsible for assignment of roles and
responsibilities to ensure effective utilization
* Proactively support and maintain strong customer relationship in line
with company vision
* Review and assess compliance with existing financial policies and
procedures, and recommend and implement changes as necessary
Consultant, IBM Business Consulting Services
June 2006 to February 2009
* Provided guidance and leadership in the deployment of SAP Solution
Manager
* Trained over 300+ project team in the use of SAP Solution Manager
* Developed, reviewed and updated application documentation and training
material to ensure that information was accurate, relevant, current and
user friendly
* Worked on team that designed system and process integration for moving
accounts receivable to shared services organization from multiple
platforms.
* Conduct workshops and presentations to validate business processes and
solutions with the end user community.
* Developed and Documented Business Requirements, functional
specifications, test scenarios and scripts
* Understand SAP FI/CO applications and Integration with other SAP systems
Financial Analyst, Frandesco Group of Companies, Accra, Ghana
June 2000 to August 2004
* Coordinated all activities relating to the financial budgets of various
projects
* Directed a staff of six people in the finance department.
* Performed strategic planning, financial forecasting and budgeting
* Analyze Spending Variances and provide explanations for cost drivers
* Awarded employee of the year in 2001for outstanding performance
* Provide general accounting guidance for proper journal execution for each
month's close.
* Performed scenario analysis to align operational and financial resources
with growth objectives
* Led my team and served as a SME (subject matter expect) to ensure
compliance in financial reporting.
* Prepared business cases, and handled external financial relations.
* Performed monthly, quarterly, and annual reconciliations and audit work
papers, footnotes, and schedules as requested
HONORS/ACTIVITIES
* Recipient of excellent customer service award 2008/2009
* Member-Beta Gamma Sigma
* Volunteered as a National Service Personnel to help the needy in Cape
Coast 1996-1997
EDUCATION
Master of Business Administration
May 2006
Clarkson University, Potsdam, New York
Bachelor of Science in Business Administration (Accounting and Finance)
June 2000
University of Ghana CGPA 3.85
Other Training
* Leadership Development Training, SAP New General Ledger
* Brio, SQL and Microsoft Office Suite including Access, Excel, PowerPoint,
Project, Word, Outlook and Visio.
Contact this candidate