Customer Service Sales
Resume:
Mark Fleisher
Bloomington, MN 55420
*************@*******.***
Phone:952-***-****
Customer Service Oriented Sales Specialist
TARGET JOB Target Job Title: Sales or Customer Service Rep
WORK STATUS US I am authorized to work in this country for any
employer.
Experience-
2/2010 – 5/2010
Intertech (via Spherion Temp)
1020 Discovery Road
Eagan MN
Position entailed followup calls to previous contacts through the
database to determine if there was a need/desire for additional
training
4/2009 - 9/2009
ACS (Affiliated Computer Services)
1530 Don Haskins Dr
El Paso TX
Tech support rep
Handling inbound customer service call on behalf of Sprint
Wireless. troubleshooting features
and apps such as picture mail, etc. Upselling when possible, offering
plan
changes,features, additions, etc.
5/2004 - 4/2008
Qwest Communications
70 W 4th St
St Paul, MN
RSA/Repair Screener
Responsibilities include taking inbound
repair calls/customer service, placing repair tickets in the computer,
testing the line, checking programming,routing of calls,
determining if technician dispactch is needed/required,or rerouting
tickets to other departments for corrections as necessary.
Upon confirmation repairs are completed,closing the tickets out.
11/2003 -01/2004
Union Labor Directory
3601 W Park Ctr Blvd
sales rep
outbound business- to-business advertising sales
This includes contacting, confirming the sale, arranging pickup and
proof
of ad copy
4/1996 - 11/2003
West Teleservices
El Paso TX
Marketing Rep/ Specialized Marketing Rep
Inbound/ Outbound sales customer service on behalf of
AT&T. This includes local phone service,
broadband, wireless service, Business to
Business sales and winback service for LD telephone
HIGHER EDUCATION
3/1995 EPCC (Rio Grande campus -El Paso, TX)
Bus Admin. 1 semester completed
SKILLS
sales - expert - 20+ years
customer service -Expert – 20+ years
computer - intermediate - 20+ years
REFERENCES- Available on Request
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