Project Manager Management

Jennifer Ann Robertson, PMP

***** * ********* ** ~ AURORA, CO ~ 720-***-**** ~

********.***.*********@*****.***

Summary of Qualifications

Results-driven, accomplished professional who combines over 7 years of

project management experience with 7 years of database application design

and development. Outstanding communication and interpersonal skills that

lead to highly effective relationships with business and technical teams at

all levels. Proven success in delivering projects on time and within

budget where customer satisfaction is consistently rated at the highest

levels. Extensive experience with managing cross functional teams in

multiple US and international locations. Demonstrated ability to bridge a

high level of business acumen with deep technical knowledge to offer

valuable direction in the early stages of a project. Adept at correlating

business objectives with feasible solutions, specifically in data centric

or business intelligence (BI) environments. Knowledgeable and skilled in:

( Cross functional team management ( Communications management (

Project planning

( Schedule management ( Risk management ( Issue management

( Quality management ( Change management ( Project

prioritization

( Requirements evaluation ( User acceptance ( Release

management

Professional Experience

RELOCATED FAMILY TO DENVEr January 2010 - April 2010

Job search began April 2010

AMERICAN EXPRESS, Phoenix, AZ October 2004 - December 2009

Program and Project Manager

. Led cross functional teams in a rapidly growing information delivery

environment. Teams provided data centric and business intelligence

solutions for Fraud, Marketing, Collections, and Operations. Projects

included the implementation of new Extract, Transform, and Load (ETL)

processes and data tables to support over 300 applications and reports

from a 50 terabyte data warehouse.

. Successfully managed programs that contained an average of 25 active

projects and 25 pipeline projects with program-focused development teams

and business teams. Team members resided in multiple US and

international locations.

. Led efforts to determine schedule, status, issues, and risks for

projects during all phases of the software development life cycle.

. Drove program success by effectively communicating project information

and ensuring that business partners were engaged as required.

. Managed larger projects by creating detailed MS Project plans, leading

weekly status meetings, and sending project-specific communications to

the appropriate stakeholders and project teams.

. Ensured that pipeline projects were optimally staged by working closely

with business partner executives to prioritize projects, with business

analysts to understand the requirements, with development teams to

confirm feasibility and determine resource estimates, and with

partnering technology teams to incorporate external dependencies.

. Played a key role in the creation of the successful program management

process. This led to significant improvement in the visibility and

accuracy of pipeline, active, and completed YTD projects for each

business partner and generated very positive feedback from business

partner executives.

. Launched two additional programs for new business partners by

understanding business roadmaps, assessing the feasibility of the

suggested solutions, and working with development teams to understand

skill set and hardware estimates.

PEARSON DIGITAL LEARNING, Scottsdale, AZ December 2001 - April 2004

Technical Project Manager

. Managed a team of 7 developers and 3 testers for a newly acquired start-

up company with an innovative K-6 multimedia software product for

elementary education providers.

. Delivered product enhancements by leading cross functional teams

consisting of usability experts, graphic designers, system architects,

and programmers. Successfully managed enhancements through all phases

of the SDLC.

. Led efforts to advance the development process to the next level of

maturity by introducing new processes for version control, change

management, release management, and bug tracking which resulted in a

higher quality software product.

Jennifer ann robertson Page Two

Pearson digital Learning (Continued)

. Led the development of a home grown content management system that

provided an intuitive method of organizing content, aligning content to

state/national standards, publishing content to schools, and confirming

that each school received the changes.

. Redesigned the master database to provide the capability for content

version control. Migrated database from MySQL to Oracle.

i2 Technologies, Phoenix, AZ November 1999 - May 2001

Technical Team Lead

. Served as the technical lead for 7 developers to provide powerful

database tools for a client in the electronic distribution industry,

strengthening the client's ability to negotiate lower costs with

suppliers and establish more effective resale prices for customers.

. Led requirements sessions with business teams to produced detailed

requirements documentation with screen illustrations.

. Led efforts to create the application design and the star schema based

Oracle data model.

. Produced the detailed project schedule.

. Tracked development progress and provided frequent updates to the

project manager.

Motorola, Schaumburg, IL and Phoenix, AZ January 1994 - November 1999

Lead Information Systems Developer

. Developed information technology solutions for a base station

manufacturing facility and a semiconductor manufacturing facility

. Served as the primary owner of a mission critical shop floor control

system. Defined, documented, prioritized, designed, and implemented

application enhancements.

. Designed and developed a new, rule-based, Oracle Forms application that

allowed industrial engineers to program the shop floor control system.

. Designed and developed complex data exchanges between the shop floor

control system and SAP to capture inventory consumption accurately.

. Designed and developed Oracle based web reports that provided critical

data to process engineers for quality management and new product

development.

. Worked closely with counterparts in other manufacturing facilities to

standardize and consolidate redundant reports.

Education and Certifications

purdue university, West Lafayette, IN May 1993

Bachelor of Science

. Major: Industrial Engineering. GPA: 5.2/6.0

project Management INstitute January 2010

Project Management Professional Certification

. PM Number: 1314341. Expires January 2013

technical skills

. Expertise in database design, SQL, PL*SQL, UNIX, Oracle, and Sybase IQ.

. Expertise in MS Word, MS Project, MS PowerPoint, MS Access, and Visio.

. Knowledgeable in Java, Perl, HTML, and Oracle Forms.

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