Engineer Project

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Objective Seeking an experienced role in desktop support in a large

firm or corporation with developmental opportunities that could

progress to network engineering, server operations, and software

development.

Skills

Certifications Microsoft Certified Professional (70-270 Windows

XP), CompTIA A+ Certified Professional,

Lenovo Desktop and Laptop Certified (RDD07R1 & RTD07R1) 2010

Dell Americas Desktop and Laptop Proficiency Certification 2010

Software Windows, MS Office, Outlook, Lotus Notes, Office

Communicator (OCS), IE, Firefox, .NET Framework dist., Symantec

Antivirus Corporate/Endpoint, Citrix clients, Oracle & Sybase

clients, Java runtime, VMware Infrastructure client (VDI),

Blackberry Desktop Manager, Windows Installer Cleanup, DOS.

Remote tools: RA, RDP, NetMeeting, Timbuktu, and Dameware.

Network: TCP/IP, DHCP, DNS, Active Directory, proxy

configuration, terminal emulation, and roaming profiles

Hardware PC's and Laptops (HP/Dell/Lenovo/IBM), Bloomberg,

Blackberry (BES), HP network printers/scanners,

RSA tokens and Omnikey smartcard readers.

Education Polytechnic Institute of NYU

Brooklyn, NY

1/04 B.S., Business and Technology Management

GPA 2.97/ Major GPA 3.14

Experience

6/08 - 3/10 CompuCom Systems Inc.

New York, NY

Technical Support Specialist- Contracted to Deutsche Bank AG

(10/08-3/10)

. Member of an elite desktop support team that provided a wide

range of frontline IT services to over 5000 users at Deutsche

Bank's NYC headquarters.

. Responsible for onsite Tier 2 Wintel desktop application and

hardware support.

. Catered to a large scale of users and departments ranging

from Legal and Compliance, Security, and Executive Support.

. Strong ticket queue management and time allocation skills.

. Lead technician for most emergency escalations and most

complex issues.

. Unparallel teamwork and team cohesion skills, consistently

trained and assisted team members with their issues while

being able to maintain current workload.

. Technical lead for the Legal department DeltaView / Office

2007 migration project.

. Scored consistently high on customer feedback surveys and

have never received a negative feedback.

. Praised for being able to quickly research unknown issues.

Desktop Support Engineer - Apex Systems Inc (6/08-10/08)

. Hired after 5 months of exceptional work at the Deutsche Bank

contract.

10/06 - 12/07 Apex Systems Inc.

New York, NY

NRP Desktop Support Specialist - Contracted to Unisys

Corporation & New York City Transit (01/07-12/07)

. Promoted to the NRP Yellow Team and awarded a 1-Year contract

extension due to exemplary work on the WTW Asset Management

Inventory Audit Project of Winter 2006.

. Member of the Unisys Normal Replacement Project. The NRP

team is responsible for replacing aging MTA NYCT equipment

throughout the metro NY area with the latest HP workstations

and network printers.

. Responsible for various level 1 and 2 desktop support related

tickets/issues onsite.

. Slated for Desktop Support field promotion.

. Performed data migrations from 98/NT/2000 to XP and remedied

any complications that arose.

IT Inventory Control Data Analyst - Contracted to Unisys

Corporation & New York City Transit (10/06-01/07)

. Member of the Unisys Asset Management Team, responsible for

tracking all of MTA NYCT IT related assets.

. Responsible for verifying and maintaining the integrity of

all IT related inventory gathered from Asset Management

Inventory Control Auditors, and Field Technicians.

. Participated in the WTW Asset Management Inventory Audit

Project of Winter 2006, which gathered the information of

over 24,000+ IT related assets in MTA NYCT.

. Promoted to IT Inventory Control Auditor - Supply Logistics

Team Lead 11/6/06, responsible for meeting the standards set

by the Supply Logistics Division Chief of MTA NYCT in the WTW

06 Project.

. Managed a team of Data Analysts which collected and verified

the data integrity of over 1600+ IT related assets within the

Supply Logistics Division of NYCT.

1998 - 2001 NEW COMPUTERS INC.

New York, NY

(Summers) Computer Service Engineer

. Responsible for providing desktop support related services

such as break-fix/installations/cascades to companies without

a technology staff.

. Constructed, installed, diagnosed/repaired PC-based

computers/peripherals in-shop for retail customers.

. Performed extensive research on the latest technology trends

and effective methods for neutralizing computer viruses and

correcting security flaws.

. Participated in PC cascading projects, some consisting of 20+

workstations.

. Maintained and updated the pricing of computer inventory.

. Thoroughly documented all service requests and procedures.

David Leung

178 Avenue O Brooklyn, NY 11204

Cell: 917-***-**** Home: 718-***-**** Email: ************@*****.***

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