Management Sales
Resume:
Benjamin Mouser
**** ********** ***, *****, ** **709
[pic]
*******@******.***
OPERATIONS MANAGEMENT
PROFESSIONAL PROFILE
. High-performing operations-management with expertise in
building/optimizing organizational processes, measurement systems, and
infrastructure to maximize business results in service operations
worldwide.
. Skilled strategist who transforms strategic plans into workable
solutions and benchmarks performance against key operational
targets/goals.
. Proven success, and track record of delivering optimal results in high-
growth environments through initiatives that exceed operational
performance targets and yield measurable outcomes:
. operational improvements
. reduced tactical-planning cycle time
. reduced product-development time
. cost reductions through improved system/process performance
. productivity gains
AREAS OF EXPERTISE
. Multi-Site Operations
. Process Redesign
. Change Management
. Performance Management
. Total Quality Management
. Continuous Improvement of Operational Processes/Standards
. Cross-Functional Team Leadership
. Negotiation, Persuasion, and Communication
. Training and Leadership Development
. Problem Solving
. Decision Making
. Planning and Deployment of Operational Assets
. Operating Infrastructure
PROFESSIONAL EXPERIENCE
Intralot USA (Idaho Lottery Vendor) Boise, ID November 2006 - Present
Operations Manager
* Directed and coordinated all activities in data computer operations.
* Planned and developed policies and procedures for carrying out computer
operations in a 24/ 7 environment.
* Monitored the various day-to-day functions of the department.
* Managed staff of 13 computer operations personnel.
* Performed testing on maintenance releases to ensure existing code is
functioning correctly.
* Prepared test scripts for automated tool utilization.
* Report to management the status of all events per the escalation
procedures.
* Hire, review, and fire non-management employees.
Boise State University Boise, ID November 2005 - July 2006
Technical Records Specialist
* Monitoring a records system to identify and correct errors
* Researching a variety of sources to resolve problems
* Interpreting, explaining and applying regulations, laws, or complex
policies to carry out assignments
* Entering and retrieving data using a computerized records system
OfficeMax Boise, ID August 2001 - November 2005
Sales Associate/ Loss Prevention
* Experience working with Point of Sale and database systems.
* Sales expertise, coupled with good customer relations skills.
* General knowledge of PC/Mac and general office equipment and networks.
* Loss Prevention and Safety Guru, Orientation First Day Trainer,
Electronics Trainer.
Jabil Circuit Meridian, ID June 2000 - May 2001
Work Flow Coordinator
* Responsible for coordinating operators, technicians and engineers to
raise and sustain productivity and quality on the manufacturing line.
* Supervised staff of 7 personnel.
* Computer tasks included building a reporting tool using MS Excel and
Access to measure line metrics and quality of product being produced.
* Opportunities included being on interview panels for internal positions,
communications training and manufacturing/operational techniques.
Manpower Professional Meridian, ID April 2000 - June 2000
Test Operator
. Assigned to Jabil Circuit Inc.
* Performed In-Circuit Tests on PCAs (printed circuit assemblies)
TECHNICAL BACKGROUND
Platforms: Unix(AIX 5.3) Linux, Novell, Windows NT/2000/XP/7/2003.
Languages: HTML, Visual Basic, MySQL
Tools: Microsoft Office Suite (Word, Excel, Outlook, Access, PowerPoint,Publisher, Visio, Project) Microsoft SQL, Netbackup, SharePoint,
SharePoint Developer, Microsoft Windows Environment
EDUCATION
ITT Technical Institute Boise ID Graduated 6/2003
Associate Degree of Applied Science IT Computer Technology
Honors: GPA of 3.67 on a 4.0 scale
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