Quality Assurance Manager
Resume:
************@*****.***
Teshome Faisa
S U M M A R Y
My experience covers 17 Years in the Information Technology Industry. 14
years of experience as a Software Test Analyst, Software Test Lead, Quality
Assurance Lead, Quality Assurance Analyst, Project Lead, and Quality
Assurance Specialist in varied business environments. Throughout this
period, building successful teams who combined excellent technical skills
and exemplary customer services delivery evidences of my strong leadership
skills.
. Senior Software QA Analyst Experience - Analyzed requirements,
specifications, requests and designed test plan and test cases and
executed tests on Report On Internet (ROI) and Workforce Now (WFN) Web
based applications.
. Software QA Analyst Experience - Analyzed requirements, prepared test
plan, test cases, and test scripts to test LifeStat components. Provided
feedback to the test lead, development team, and project manager and
ensured the work is carried out in accordance with the schedule and the
quality requirements.
. Test Analyst Experience - Performed requirement analysis, prepared test
scripts, executed performance and system tests, and resolved defect
issues on Thermo Scientific Darwin Global Laboratory Information
Management System (GLIMS).
. Test Lead Experience - Lead test team to prepare test plan, test case and
test script to execute tests on web based MAXIMO application modules.
Performed test lab setup, test execution and defect management. Prepared
test kick-off agenda and participated in test kick-off meetings. Used
effective communication to resolve business and technical issues. Created
test cases and test scripts to test MAXIMO application modules including
Assets Management, Materials Management, Work Management, Interfaces, and
Financial Reporting modules. Analyzed and proposed process improvements.
. Quality Assurance Team Lead Experience - Coordinated test team, Hospital
Laboratory, and Radiology management, and vendor build teams manual and
automation testing on Cerner Laboratory and Radiology applications.
. Methodology - Used agile software development methodology including RUP,
Scrum and extreme programming.
. Quality Assurance Process Establishment - Analyzed existing processes and
established industry standard process methodologies. Mentored QA teams in
their efforts to implement process improvements.
. Quality Assurance Process Audit - Analyzed existing documents, conducted
interviews, and proposed short and long-term process improvement plans.
. GAP Analysis - Analyzed existing processes and recommended process
improvements to meet or exceed ISO 9000 certification levels.
. Test Lab Establishment - Configured hardware and software, scheduled
testing timetables, coordinated automation testing, and maintained test
Labs.
. Test Team Leadership
. Agile software development methodology
. QA Team Leadership
. QA Process Methodology
. Configuration and Change Management
. SDLC Design and Process Assessment
. QA Center Configuration
. Security testing
. Test Strategies, Test Plan Design and Implementation
. Test Case, Test Script Design and execution
. Manual and Automated Testing
. Defect Reporting Design, Maintenance of Defect Life Cycle
. QA Practice and Process Improvement
. FDA and HIPAA regulations, (USA)
. GMP, CGMP (Current Good manufacturing practice), (USA)
. Software Process Documentation
. Testing Mobile Application, Mobile devices, and Medical Devices
. Testing process, User Manuals, Release Materials Review
. Install/Deploy Software
. Canadian Medical Devices Regulations (Canada)
. Medical Device Directive, (Europe)
. Medical devices, Application of risk management to medical devices,
(International)
T E C H N I C A L S K I L L S
. Hewlett-Packard Quality Center Software
. IBM Documentum Workspace - document management software
. IBM Rational ClearQuest 7.1
. Darwin Pharmaceutical GLIMS (Global Laboratory Information Management
System)
. IBM Lotus Applications - Communication software
. SnagIT 7 - a screenshot program
. SAP (System Analysis and Program Development), Enterprise Architect
(EA)
. XML (Extensible Markup Language)
. MS Windows XP, Microsoft Office 2007 and Adobe Reader
. Citrix, Internet explorer, Firefox
. MS SQL Server 2005, 2008, 2010
. Oracle 9i
. Rational Visual Test, ClearQuest, Rational Unified Process
. MS Office 2010, MS Project, MS SharePoint
. Compuware QA Director, QA Run, Test Partner, Reconcile, TrackRecord,
QA Load
. HTML, Java, C/C++
. Visual Basic/C# .NET
. Test Director
. Novell Netware
. IBM Content Manager, WebSphere
. Cerner HNA Millennium
. RadNet, PathNet, PowerChart, Profile
E D U C A T I O N
. BS, Computer Information Systems, Devry University, Columbus, Ohio.
. Bioinformatics Certificate, Indiana University, Indianapolis, Indiana.
. CARS Certificate (Compuware Application Reliability Solution).
P R O J E C T E X P E R I E N C E
Quantum Technology Recruiting Inc.
June 2012 to Present
Industry: Web based human resource, payroll, tax and benefits
administration solutions - Automatic Data Processing, Inc. (ADP), Quebec
City, Quebec.
Duration: From June 2012 to Present
Position: Senior Software QA Analyst, Consultant
Environment: Client Server, WEB, PC/LAN, WAN, MS Windows 7, Report On
Internet and Workforce Now.
Tools: MS Office 2010, Internet Explorer, Visual Studio Test
Professional 2010, MS HP ALM, Quality Center 11.0, IBM
ClearQuest 7.1, Oracle 11g, MS Outlook, and CISCO VPN Client.
Senior Software QA Analyst - Analyzed requirement, specifications and
requests, designed test plan, prepared test cases and
executed testing on Report On Internet (ROI) and Workforce
Now (WFN).
Report On Internet (Auto Pay) is Web based Payroll, Registers, and
Payroll summary; Pay statement, Annual/Quarter registers, and
Tax Forms management system.
Workforce management solution is the system to manage human resources,
Payroll, Time and Attendance, and Talent Management tools.
Analyzed requirements, specifications, requests, and prepare test
plan, test scenarios, test cases and executed tests using HP
Quality Center 11.0, and IBM ClearQuest 7.1, Visual Studio
Test Professional 2010 and executed smoke, integration,
functional, regression, and user acceptance tests. I
performed Post Deployment Verification (PDV) test, prepared
QA Signoff documents. Effectively communicated with business
analyst, developers, project managers, and QA leaders on site
and offshore team members to resolve issues.
KRG Technologies
October 2011 to April 2012
Industry: E-Commerce, online ticket sales and distribution -
Ticketmaster Live Nation Entertainment Company, Quebec City,
Quebec.
Duration: From October 2011 - April 2012, 6 Months
Position: Software QA Analyst, Contractor
Environment: Client Server, WEB, PC/LAN, WAN, MS Windows XP, Archtics,
Account Manager, Microflex, Account Manager Client Tools and
Configuration Tools.
Tools: MS Office 2010, Internet Explorer, Firefox, Chrome, Bugzilla,
Jira, Test Log, and Test Link. Putty, MySQL, Outlook,
Confluence, and CISCO VPN Client.
Software QA Analyst - Analyzed requirement Specifications, Prepared test
cases and executed testing
on Account Manager. Account Manager System is the application that
facilitates Web based online ticket
sales, renewals, package orders, posting ticket for sale, team exchanges,
E-Commerce, online invoices
and payments. Communicated with business team and developers to analyze
requirements and
Application system to execute test cases. Performed manual testing
including smoke, integration,
functional, regression tests. Performed validation testing to cleanup old
bugs.
Participated in daily Scrum meeting to exchange project progress with the
project team members across
various countries and offshore resources. Updated managements with daily
status report.
TR Labs
January 2011 to September 2011
Industry: Remote Monitoring and Health Management Service - SALVEO
(SaskTel Alcatel-Lucent Venture), Regina, Saskatchewan
Duration: From January 2011 - September 2011, 8 Months
Position: Software QA Analyst
Environment: Client Server, WEB, PC/LAN, MS Windows 7/XP, Mobile
Applications and Medical Devices
Tools: MS SQL Server 2005, MS SQL Server 2010, MS Office
2010, BugNet, MS Visual Studio 2010 Professional, Visual
Studio Test Professional 2010, Enterprise Architect, Internet
Explorer and Firefox.
Software QA Analyst - Analyzed requirements, prepared test plan, test
cases, test scripts, executed
manual testing on LifeStat system to ensure software functionality across
multiple platforms, including
mobile and medical devices. Build and maintained test environments,
created test data, executed testing
on web and mobile application.
Executed smoke, security, integration, functional, system, regression,
usability, user acceptance, release
testing and managed the defect lifecycle on BugNet. Maintained the daily
testing status report and metrics.
Interacted with business, development, testing, and project management
team to identify and resolve
applications, business and technical issues. Conducted risk analysis and
executed verification and
validation testing to conform to Industry and government regulations.
Reviewed testing process, user manual, and release material. Installed or
deployed the LifeStat
application system on web site. Participated in lesson learned sessions
to improve the software
development life cycle, to ensure the quality and safety of the product.
Computer Task Group (CTG)
April 2006 to December 2010
Industry: Pharmaceutical products - Eli Lilly and Company,
Indianapolis, Indiana
Duration: From April 2006 - December 2010, 4 Years 8 Months
Position: Software QA Test Analyst
Environment: Client Server, WEB, PC/LAN, MS Windows 2000/XP
Tools: MS SQL Server 2005, Oracle 10, MS Office 2007, MS
Project, Rational ReqPro, TestDirector, Quality Center,
Documentum, Lotus Notes, and Internet Explorer.
Test Analyst - Analyzed requirements, created test cases and scripts,
prepared test data,
executed informal, formal, integration, system, regression tests and
managed defects in HP Quality Center. Tested Thermo Scientific LIMS
Darwin Pharmaceutical application (GLIMS, Global Laboratory Information
Management System) modules, and Smart Lab, Regulus, Stars, and
Certificate of Analysis (COA), SAP and SAD interfaces. Used Thermo
Scientific Integration manager, XML (Extensible Markup Language), IBM
WebSphere, and Rational ClearCase to test Staging Area Database (SAD),
System Analysis and Program Development (SAP), and SmartLab inbound and
outbound interface transactions. Created Test Packets, Approval Packets,
and Test Execution Packets utilized Microsoft Office, Quality Center and
Documentum. Utilized company standard operating procedure including Six
Sigma, Critical Chain Project Management and FDA regulations including
CGMP (Current Good manufacturing practices).
Test Lead - Lead testing team to prepare Test Plan, Test Cases and Test
Scripts. Created test script,
prepared test data, and performed dry run, Informal testing and formal
testing on Web based IBM
MAXIMO/MRO (GMARS) application including Assets Management, Materials
Management, Work
Management, Interfaces, and Financial Reporting modules. Created test
cases and scripts in ReqPro, test
script in TestDirector, created test approval packet and test Execution.
Packet in Documentum, linked test
scripts to test cases, test cases to requirement and design. Updated and
maintained revision history.
Participated in test LAB setup for integration and system testing
process. Prepared test kick-off meeting
agenda and participated in test kick-off meeting presentation. Executed
informal and formal tests on web
based IBM MAXIMO/MRO (GMARS) modules. Maintained defect lifecycle.
Tutor testers on how to use testing tools effectively. Took part in
defect resolution and validation process.
Used effective communication to resolve technical and business issues.
Presented process improvement
proposal for the next release. Confirmed the process complied with cGMP
and FDA regulations.
Compuware Corporation
February 2002 to March 2006
Industry: Insurance and Financial Services - AAA, Michigan
Duration: From October 2005 - March 2006, 5 Months
Position: Software QA Test Specialist
Environment: Client Server, PC/LAN, MS Windows NT/2000/XP
Tools: MS SQL Server 2000, MS Office 2000, MS Project,
TestPartner, TrackRecord and Internet Explorer. Used agile
methodologies including RUP and Scrum
Enhanced Test partner codes and executed automation testing on web based
Automobile Insurance Applications. Performed System Test on Auto
Insurance Quote, New Business, and Insurance Amendment applications. Used
excel spreadsheet to prepare test data and TrackRecord for defect
tracking system. Reported defects and resolved technical and business
issues.
Industry: Hospital Information System - Trinity Health System
Duration: From July 2005 - October 2005, 3 Months
Position: Software QA Test Lead
Environment: Client Server, PC/LAN, MS Windows 2000/2003/XP/AS/400
Tools: MS SQL Server 2000, MS Office 2000, Cerner HNA
Millennium, HealthQuest,
McKesson Series, QuickBase, Empire Time, Novell Netware, GroupWise,
Citrix
Intranet and Internet Explorer
Coordinated Trinity Information Services testing, St. Mary Mercy Hospital
Laboratory IS Management, and vendor (Michigan Co -Tenancy Laboratory) IS
teams, through installation and testing of Livonia St. Mary Mercy
Hospital's Laboratory Information System. Created test strategy, plans,
and cases to facilitate the processes of integration, system, and user-
acceptance tests on Cerner PathNet, HealthQuest, and McKesson Series
applications. Designed cost effective testing methodology on ADT and
order entries. Scheduled manual and automation test events and resolved
encountered issues. Conducted internal audit on St. Mary's Health Care,
Grand Rapids on Cerner application implementation and testing procedures.
Proposed process improvement recommendations. Coordinated implementation
and testing of St. Joseph Mercy Hospital's Radiology Information system.
Instrumental in the processes of preparing test plans and cases.
Upgraded and maintained test databases. Coordinated meetings, testing
schedules, and facilitated testing resources and executing activities.
Documented testing processes and reported testing results. Provided
technical and business problem resolution. Used agile methodologies
including RUP and Scrum
Industry: Insurance - American Community Mutual Insurance
Company
Duration: From February 2002 - June 2005, 2 Years 3 Months
Position: Software Quality Assurance Specialist - QA Test Lead
Environment: Client Server, PC/LAN, MS Windows
95/98/NT4.0/2000/2003/XP
Tools: MS SQL Server 2000, MS Office 2000, ASP, Visual
Basic 6.0, Java, HTML, XML, QA Run,
QA Director, Track Record, Reconcile, Visio, Crystal Reports, IBM Content
Manager, Visual SourceSafe 6.0, MS Outlook, MS Internet Explorer, Visual
Studio.NET, and Visual C# .NET
Gathered information, analyzed current processes, reported findings,
conducted GAP analysis, and presented proposed process improvements.
Established Industry Standard Quality Assurance Processes and Standard
Operating Procedures. Created and implemented an effective testing
strategy, to include: test plans and cases to determine the functionality
of Web-based insurance applications. Designed QA Run test scripts to
facilitate automation testing. Tested various applications including
Individual Quote, Group Quote, Large Group Quote, Proposals, Claims, and
financial applications. Tested short and long-term, and Claim
Application images. Tested Computer Science Corporation (CSC) Powerstepp
and its modules to include the Performance Plus application. Managed
testing procedures, while mentoring less senior staff members. Developed
effective customer-driven test plans and cases to demonstrate application
capabilities and gain user-acceptance. Conducted manual testing to
include: uploading, downloading, exporting, importing, storing, and
printing scanned application and claim images. Gathered rate factors to
calculate Insurance premiums. Created comma separated variable (CSV)
files to organize test data and performed repeatable automation testing.
Executed system, regression, integration, security, and user- acceptance
testing on various platforms. Conducted HIPAA compliance testing.
Reported test results and used effective communications to resolve
business and technical issues. Authored the content used for "help"
functionality of the Web-enabled applications, Group and Individual
Quote. Participated in product demonstration and customer user-
orientation.
Used agile methodologies including RUP and Scrum
Ajilon Consulting
July 2001 - February 2002
Industry: Healthcare Information Technology - Cerner Corporation
Duration: From July 2001 - February 2002, 7 Months
Position: Software Quality Assurance Analyst Test Lead, Application
Specialist
Environment: Client Server, PC/LAN, WAN, Windows NT 4.0
Tools: Oracle 8i, MS Office 2000, Citrix Extranet 2.5, WinRunner 7.0,
Test Director 7.0, and Cerner Command Language, Cerner HNAM
Millennium, and HL7.
Designed Cerner HNA Millennium application modules, gathered information,
and analyzed current testing processes. Designed and implemented industry
standard QA processes for the client's Health Network Architecture
Millennium (HNAM). Tested object-oriented client/server application,
which manages information for organizations such as hospitals,
pharmacies, laboratories, clinics, and Doctor's offices. Prepared
industry standard test plans and cases. Developed functional test
scripts. Performed manual and automated testing. Verified admit,
discharge, and transfer (ADT) functionality. Used Cerner Command Language
to manipulate data from RDBMS and posted test results. Communicated with
builders to fix root problems. Maintained QA documentation. Updated and
formatted documents to align client's products and process methodologies
with ISO 9001 - 2000 specifications and standards. Performed GAP
analysis and proposed short and long-term process improvements to comply
with Industry Standards, FDA, and HIPAA regulations. Used agile
methodologies including RUP and Scrum.
Rapidigm, Inc.
July 2000 - July 2001
Industry: Financial Services - Cincinnati Financial Corporation
Duration: From April 2001 - July 2001, 3 Months
Position: Software QA Analyst Test Lead
Environment: Client Server, Windows
Tools: Rational Unified Process (RUP), QA Run, TrackRecord, DB2, and MS
SQL Server
Analyzed client's current testing methodology, designed testing strategy,
and prepared test plans and cases for a website applications. Tested
client server applications. Prepared test data and scripts to perform
automation testing.
Industry: Healthcare Information Technology - LAN Vision Inc.
Duration: December 2000 - March 2001, 3 Months
Position: Software Quality Assurance Analyst
Environment: Client Server, Windows 2000/NT
Tools: LoadRunner, WinRunner, Test Director, HL7, Master Chart
Integration Professional for Foreign System Interfaces,
Oracle 8i, MS Office 2000, VISIO, Java, and ASP
Analyzed current quality assurance processes, gathered information,
conducted interviews, revised company documents, and produced a test
assessment. Analyzed the test strategy and prepared a test plan. Prepared
and executed test cases ensuring that specified technical requirements
were achieved. Created data flow diagrams, which illustrated test types.
Divided test types into functional and non-functional tests. Created
effective test cases to test web-based products and performed functional
and non-functional tests. Created test logs, severity and priority
tables, and QA team requirement matrices. Mentored QA teams how to
construct effective test plans, cases, and metrics. Used agile
methodologies including RUP, Scrum and extreme programming.
Industry: Energy and Utilities Management - Cadence Network Inc.
Duration: July 2000 - November 2000, 3 Months
Position: Software Quality Assurance Analyst
Environment: Client Server, MS Windows NT/'95/'98/2000
Tools: MS Office 2000, Customer Relationship Management (CRM), Visual
Source Safe 6.0, VISIO, Oracle 8i, MS Project, QA Run, and QA
Director
Established QA processes for Web-based multi-site Energy and Utilities
cost management services, which enabled enterprises to effectively manage
and reduce facility costs including electric, gas, telecommunications,
water, sewer, lease, and waste expenses. Analyzed current quality
assurance processes, gathered information, conducted interviews, and
revised company documentation. Produced a test assessment. Established a
future quality assurance process, approach, and configuration management
methodology. Proposed short and long-term recommendations and proposed
steps to upgrade the system and produced test assessment reports.
Analyzed and prepared requirement standards, acceptable coding
conventions, common test issues, a test requirement matrix, test scope
and objectives, risk analysis, test design, test and resource schedule,
versioning, executing test, defect tracking management, publishing test
results, and sign-off and managing acceptance testing. Prepared a
presentation of graphic, tabular, and data flow diagrams to illustrate
customer needs including source of error, traditional and enlightened
views of testing, cost of changing during SDLC, quality target, current
and future process input/output, current and future software request
processes, high level requirement matrix, and checklist to minimize risk
and source of defects. Authored glossary and checklist forms for unit
test, risk assessment, testing management and requirements, integration
testing, and acceptance testing. Prepared strategy for manual and
automated testing, defect lifecycle, and standard operating procedures
implementing ISO 9000 templates. Defined configuration management and the
use of Visual Source Safe for version control.
Macola Software
May 1998 to June 2000
Industry: IT Software products
Duration: 2 Years 1 Month
Position: Software Quality Assurance Analyst
Environment: Client Server, Windows, and UNIX
Tools: Rational Visual Test, C/C++, Visual Basic, MS SQL Server 7.0,
Oracle 8i, Rational ClearQuest, Novell Netware 4.1, and MS
Office 2000
Analyzed, designed, tested, and supported software and computer systems.
Enhanced existing software and assisted in system support issues.
Established a QA Lab, created standard operating procedures, and
maintained daily functions. Prepared test procedures, test cases, and
specifications. Authored regression tests for accounting, distribution,
and manufacturing software. Prepared test plans, tested e-commerce
packages, which included order entry, inventory management, bar coding,
and EDI. Gathered test results, analyzed failures, and communicated with
architecture and development teams to resolve defects. Documented, posted
test results for further references, and used ClearQuest to store the
information. Served as project member to align client's product testing
process with ISO 9000 standards. Performed change request management.
Used Rational ClearQuest application to maintain type of request
management, including enhancement request, defect reports, and document
modification request. Created queries in Access/ClearQuest to retrieve
change status from database. Performed configuration management tasks
and used Visual Source safe for version control and back-up frozen source
codes.
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