Customer Service Sales

Please consider me for the position of Inside Sales/Customer Service

Representative. As my attached resume shows, I have over 18 years of varied

customer service and sales experience. I am a quick learner and very

dependable. I have an excellent phone voice and have received many letters

of commendation for my customer service skills. In addition, I am a non-

fiction author, which requires great attention to detail, and I sing in

several local choirs, which truly qualifies me as a team player!

I am available for work M-F daytime hours (please, no evening or weekend

hours due to my musical commitments), and can be reached for an interview

at 303-***-**** (cell) or via e-mail at ********@***.***. I hope to hear

from you soon.

Sincerely,

Thomas Cunniffe

THOMAS W. CUNNIFFE

1150 S. CHERRY ST (#4-101)

DENVER, CO 80246

CELL PHONE: 303-***-****

E-MAIL: ********@***.***

POSITIONS SOUGHT:

Customer Service/Telemarketing

SALARY REQUIREMENTS:

$24,000/yr. and up.

QUALIFICATIONS:

Highly confident, self-motivated problem solver with over 15 years of

varied customer service and sales

experience.

Committed to superior customer service.

Excellent people skills used for customer service call center, fund-

raising, telemarketing, sales and marketing.

Computer literate with experience in Internet, Microsoft Word, Outlook &

Excel, WordPerfect, CRM.

EXPERIENCE:

2010: FeeTrader.com: Called HR departments of businesses to encourage them

to register and post jobs on world-wide job board. Required ability to find

correct person who was in charge of deciding the methodology of

recruitment, and convincing them to try the service.

2008-2009: Jazz.com (internet): Writer and editor. Wrote reviews of music

CDs, DVDs and concerts and contributed encyclopedia biographies and

historical articles. As editor, I supervised and guided several writers in

creating track reviews and then published them on the website, using basic

HTML. Shortly after I went full-time, the website ran out of funding.

However, the website is still online and my writings can be accessed there.

2008-2009: Affinity Group (Good Sam Club), Englewood, CO: Member services.

Took inbound calls from Good Sam Club members and answered questions about

their memberships and sold various products relating to RVing and Emergency

Road Service. Fast-paced work environment; multi-tasking required.

2006-2007: ServiceMagic; Golden, CO: Took inbound calls from customers who

requested various types of home improvement. Required a high level of

knowledge in various facets of home repair and remodeling. Fast-paced work

environment; multi-tasking required.

2004-2006 & 2007-2008: Brokers Assistance; Westminster, CO Lead generation

& telemarketing supervisor. Made outbound calls to businesses and senior

citizens to offer insurance quotes for health, life, auto, property,

business liability and Medicare supplements. Returned to this job after

leaving ServiceMagic. In January 2008, I became the supervisor of the

department, helping co-workers with caller questions, dealing with

personnel issues, hiring and firing, and compiling lead tally sheets for

payroll. Fast-paced work environment; multi-tasking required.

2003-2004: Pure Water Technologies; Denver, CO Appointment Setting & Sales.

Made outbound calls to businesses promoting state-of-the-art water

treatment system. Scheduled appointments for sales reps and answered basic

questions regarding product line.

2002: Denver Postal Credit Union; Arvada, CO Call Center Representative:

Worked in small, busy call center, taking mail and phone inquiries from

credit union members on loans, certificates of deposit, checking and

savings accounts. Fast-paced work environment; highly stressful; multi-

tasking required.

2000-2001: Believe Productions; Aurora, CO Regional Program Director:

Promoted and marketed the "Music For The Millennium" project, a fund-

raising program for music education. Was responsible for selling and then

consulting schools on their individual campaigns. Highly stressful work

environment. Letter of commendation available.

1998--1999: US Bank; Denver, CO Senior Service Specialist: Gave

information on all varieties of bank accounts, including checking, savings,

certificates of deposit, second mortgages, installment loans and savings

bonds. Fast-paced call center environment; highly stressful; multi-tasking

required.

1995--1997: Journal Graphics (later HyperScribe and 1-800-ALL-NEWS);

Denver, CO Account Executive: Top salesman on team, researching and

selling transcripts and videotapes of TV news programs to inbound phone

customers. This position involved research though a constantly expanding

database. When Journal Graphics went out of business, I was hired as the

sole salesman for HyperScribe, which later changed its name to 1-800-ALL-

NEWS. Fast-paced call center environment. Letters of recommendation

available.

1993--1995: Central City Opera; Denver, CO Telemarketer: Top salesman of

1994 and 1995 campaigns, selling over $55,000 in season ticket sales and

donations. Letter of recommendation available.

RELATED EXPERIENCE:

Non-fiction author. Author of 3 books on jazz history, as well as several

articles and CD liner essays. Have written for the Smithsonian Collection

of Recordings, Concord Jazz Records, Jazz Heritage Foundation, Jazz Review

Magazine and the Jazz Institute of Chicago. Presently writing and editing

for jazz.com (see above). My first and second books were written as part of

my undergraduate honors thesis, where I taught and developed a semester-

long jazz history course. This project was awarded UNC's Best Honors Thesis

of 1989. Recently co-produced and wrote liner notes for CD "Jim Riley &

Some Colorado Friends" (JimJazz Records). Was co-presenter at 2001 Denver

Jazz On Film Festival. Compiled and annotated a multimedia history of jazz

vocalists, "A Selection Of Singers".

EDUCATION:

University of Northern Colorado; Greeley, CO

Bachelor of Arts (with Honors): Interdisciplinary Studies

Graduated 12/89

Master of Music: Music History & Literature

Coursework completed 5/92

References provided upon request.

Contact this candidate