Customer Service Information Technology
Resume:
Kela Ferguson
Current Address Mailing
Address
Jackson MS, 39206
Jackson, MS 39206
********.****@*****.***
*************@*******.***
OBJECTIVE
Secure a position as a Information Technology Specialist with an
established organization utilizing my computer skills, technical knowledge,
and experience in customer service.
EDUCATION
Bachelor of Science in Information Technology Services
Mississippi State University, Starkville MS. May 2006.
EXPERIENCE
Computer Technician, Western Line School District, Avon, MS
January 2007-Present
. Computer repair and maintenance (diagnostics, basic troubleshooting,
hardware replacement and upgrades, and virus detection and prevention)
. Software installation and troubleshooting (Microsoft Office, Adobe
Reader, SAM, and Read 180)
. Computer setup and installations (network and install needed software
and virus protection)
. Analyze the need for new equipment or upgrades
. Maintain functioning network
. Update website using Dreamweaver
. Install and maintain functioning printers
. Virus removal and computer clean up
. Ensure all backup tape drives are functioning properly
. Train staff to use new software and equipment
. Provide recommendations to staff on the purchase of new computers and
equipment
. Maintain inventories of all computer hardware
. Use ePortal, ticket tracking system to keep up with repair requests
. Establish and maintain active directory accounts
. Train staff members how to use new software and equipment
Cashier, Wal-Mart, Ocean Springs, MS transferred from Starkville, MS
May 2006- September 2006 February 2004-May 2006
. Assisted customers with purchases
. Counted money in cash drawers at the beginning of shifts to ensure
that amounts are correct and that there is adequate change
. Operated cash register and handle large sums of cash daily
. Answered phones and transfer calls
. Rotated to various departments when needed
. Maintained clean and orderly checkout areas
. Received payment by cash, check, credit cards, vouchers, or automatic
debits
. Requested information or assistance using paging systems
Stack Maintenance Worker, Mitchell Memorial Library, Mississippi State
University, MS August 2002-September 2003
. Organized books and maintained clean guest areas
. Answered inquiries regarding basic circulation policies such as loan
periods, fines and holds
. Assisted library users in accessing systems
. Helped patrons locate reference materials
IT Internship, Boost Extension Center, Mississippi State University, MS
Spring 2006 - Mariah Smith, Extension Instructor
. Demonstrated re-building computers
. Installed software and hardware
. Practiced troubleshooting hardware
. Set up video conferencing equipment
. Prepared student manual on components of a computer
PROFICIENT SKILLS
Microsoft Front Page, Microsoft Office Professional 2003 and 2007,
Macromedia Suite MX 2004, Adobe Suite, Internet Explorer, Netscape, McAfee
Suite, Norton Anti-virus Suite, Virus Detection and Removal
OPERATING SYSTEM SKILLS
Windows 98, Windows 98SE, Windows ME, Windows 2000, Windows 2000
Professional, Windows XP Home, Windows XP Professional, Windows NT,
Windows NT Workstation, Windows 2007, Windows 2000 Server, Windows 2003
Server, and Windows Server 2008
SELDOM USED PROGRAMS
VBA (Visual Basic Applications) and XHTML (eXtensible Hyper Text Markup
Language)
CERTIFICATIONS
Internet and Computing Core Certification (IC )
REFERENCES
References available on request.
Contact this candidate