Manager Customer Service

**** *. ****** ****

#****

Austin, TX. *****

Phone 254-***-****

***************@*******.***

Kristin Gilstrap

Objective To acquire a position with a dynamic company that will allow me

to utilize my education, interpersonal skills, and work

experience.

Education 1999 - 2004 Tarleton State University Stephenville,

TX

Bachelor of Business Administration in Marketing with a Minor

in Communications

Professional Experience

2010 - Present Gold's Gym Austin, TX

Personal Trainer 3

. NESTA, NASM CPT & NASM CES

. Conduct fitness consultations and responsible for the sale of personal

training packages

. Work individually with clients, helping them devise custom exercise plans

to help them achieve their physical fitness goals. Coach and motivate the

client to achieve the set fitness goals

. Keep accurate records that help to monitor a client's progress, as well

as document any health concerns or injuries

2009 - 2010 Chalk Rock Apartments Austin, TX

Assistant Property Manager

. Worked with office staff and collection agencies to insure all monies are

collected, posted, and made daily deposits of all receipts.

. Handled preparation of all resident notices, including late payments and

evictions

. Produced daily, weekly and monthly property, leasing and financial

activity reports

. Preparation of sales and marketing plans in accordance with owner

objectives.

. Worked with property manager to hire, train and develop on-site employees

according to company policy and procedure

. Assisted property manager with scheduling, organizing and hosting

resident functions

. Showed and leased apartments, as necessary. Review lease paperwork with

residents and explains property rules and regulations. Ensure all lease

paperwork is completed correctly and has been approved by the property

manager

. Onesite and Bluemoon

2007 - 2009 24 Hour Fitness Austin, TX

Personal Trainer 3

. NESTA, NASM CPT & NASM CES

. Conduct fitness consultations and responsible for the sale of personal

training packages

. Work individually with clients, helping them devise custom exercise plans

to help them achieve their set goals. Coach and motivate the client to

achieve the set fitness goals

. Weekend Team Leader- set up game plans to achieve weekend fitness goals,

coached and developed new and current personal trainers to improve their

client retention

. Performed Backlog and Inactive Binder Maintenance, and prepared and

updated Call Log Binder to ensure client retention

2006 - 2007 Western Rim Property Services

Austin/San Antonio, TX

Leasing/Marketing Professional

. Responsible for developing and executing aggressive

marketing, sales and leasing strategy. Prepared monthly

competitive survey reports and analyzed the real estate

market trends and conditions in the area.

. Responsible for the leasing process from introduction to the

actual occupancy of the resident and maintained communication

throughout the tenancy of the resident.

. Coordinated graphics for delivery of mailers and other outside marketing

materials.

. Supported the overall marketing efforts and offered input and

suggestions in regards to promotions, advertisements, etc.

2004 - 2006 Eli Young Band Denton, TX

Distribution Manager

. Distributed CDs to stores and fulfilled all obligations within the

consignment contracts for each store. Called monthly to check on CDs and

collect money as sold.

. Street team duties included advertising for upcoming shows by passing out

flyers, handbills, promotional coupons, and hanging posters.

. Traveled with the band selling merchandise and performing public and

media relations at appearances.

2001- 2006 Farmers Propane

Hamilton/Stephenville, TX

Administrative Secretary

. Secretarial and Administrative included accounts receivable, accounts

payable, daily deposits, and petty cash audits.

. Data entry, prepared work orders, compiled, and prepared information for

reports.

. Composed and typed correspondence, memoranda, contracts, requisitions,

and other documents

. Sales and customer service, including setting up and maintaining new and

old customer accounts and Designing and arranging displays throughout the

store.

Selected Accomplishments

. On Site of the Month June 2009

. Moved into the top 10 leasing agents in company within 4 months

. 2008 First Quarter Top Grosser Award

. Set club record for most personal training total revenue February 2008.

Total Revenue approximately $11,000.

. Top Weekend Team award March, May, June, and July 2008.

. Averaged $1,000 in supplement sales August 2007- January 2009.

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