Kimberly Mullen
**** ********* **** *** * ( Ann Arbor, MI 48103 ( 631-***-**** (
********@*****.***
Summary of Qualifications
SALES AND MARKETING SPECIALIST WITH EXPERIENCE IN OPERATIONAL MANAGEMENT
AND CUSTOMER SERVICE. RECORD OF IDENTIFYING OPPORTUNITIES FOR IMPROVEMENT
AND PRESENTING SOLUTIONS TO CHALLENGES. ANALYTICAL, ADAPTABLE SELF-STARTER
WITH SUPERIOR COMMUNICATION SKILLS AND DESIRE TO WORK IN SOUTHEAST
MICHIGAN.
Professional Experience
TRIUMPH LEARNING, LLC, NEW YORK, NY
Sales & Marketing Project Manager (9/06-Present) for a leading developer
and publisher of products for K-12 supplemental education and library
institutional markets.
. Recruited, staffed, trained and supervised (2) sales and marketing
coordinators.
. Planned and executed company events such as management meetings, online
product training, technology training, focus group sessions and annual
sales meeting.
. Planned and developed programs, agendas, budgets, and services according
to sales department goals and objectives.
. Created a monthly product training program for our remote sales force
with collaboration from our professional development team.
. Pioneered usage of the first company wide online webinar program to
maximize training and corporate communications at a lower cost.
. Worked with professional development team to implement customer training
programs that highlight best practices for using our products.
. Trained non-technical users how to successfully use MSCRM to meet user
objective.
. Manage day-to-day operational of the MSCRM implementation project.
. Responsible for supervising the development of marketing strategies to
supplement existing territory marketing plans.
. Establish specialized customer presentations, brochures, mailings,
competitive analysis and advertisements to target key customers in the
marketing.
. Manage production, receipt and distribution of marketing collateral to
key sales consultants and customers.
Universal Executive Centers, Inc., New York, NY
Assistant Office Manager (10/05-9/06) for a company that sold turn-key,
fully furnished and equipped office space for 1-10 person companies.
. Responsible for generating monthly invoices and delivering to clients.
. Answered phones, managed mail, handled visitors.
. Responded to email and fax inquiries from prospects.
. Performed administrative tasks, including mail sorting, computer
projects, and daily fax logging.
. Answered a 100-extension phone board and directed calls for over 50
businesses.
Wedding Dresses Magazine, New York, NY
Sales Coordinator (10/04-9/05)
. Prepared sales contracts and maintained contract files.
. Coordinated magazine-sponsored events at bridal salons in New York, Los
Angeles, San Francisco and Miami.
. Created advertising proposals for prospective clients.
. Arranged travel and maintained Meeting Calendar for the Associate
Publisher.
. Participated in brainstorming sessions with production and editorial
departments.
. Created and distributed press kits.
Education
FORDHAM UNIVERSITY, NEW YORK, NY
Bachelor of Arts, Communication and Media Studies, 2004
Special Skills
PROFICIENCY IN MICROSOFT OFFICE APPLICATIONS INCLUDING BUT NOT LIMITED TO
EXCEL, OUTLOOK, POWERPOINT, WORD AND MICROSOFT DYNAMICS CRM.