Customer Service Quality Control

Location:

Posted:

June 22, 2010

ROBERT TANTAO

r o b e r t t a n t a o @ y a h o o . c o m

CAREER SUMMARY

Highly motivated professional with practical experience and solid

understanding of business management applications within the auto collision

industry. Strong work ethic, with high sales, presentation, negotiation and

closing abilities. * Fluent in English and Spanish.

1 WORK EXPERIENCE

'09 - Present Owner, RTA Tire Distributor, Inc. - Tampa, FL

Retail and wholesale tire sales in and surrounding the Tampa Bay Region.

'07 - '09 Production Manager / Estimator, National Auto Collision

- Tampa, FL

Increased monthly revenue by over $100,000 / month by negotiating a Direct

Repair Program (DRP) contract with Allstate.

Developed new business accounts with the Hillsborough County Sheriff's

Department and the Florida Department of Transportation.

Provided outstanding customer service by personally supervising repairs and

quality control within factory specifications.

Utilized CCC Pathways, ADP and Mitchell systems.

'06 - '07 Estimator, Bill Currie Ford - Tampa, FL

Estimated and managed repairs to pre-accident conditions according to

industry standards.

'01 - '06 Collision Estimator, Courtesy Auto Group - Tampa, FL

Supervised 9-member team to ensure restoration of vehicles to pre-accident

conditions.

Generated new business accounts by contacting former clients.

Closed average of 1,500-1,850 labor hours per month as top-performing

estimator.

Estimated and scheduled using Pathways and UCS programs.

'03 - '05 Estimator, Master Collision - Tampa, FL

In charge of the DRP for AIG, State Farm, and USAA.

Ensured excellent quality control of body and mechanical repairs.

2 EDUCATION

1 1985 - 1987 Spartan School of Aeronautics and Technology -

Tulsa, OK

- Associate of Applied Science, Airframe / Power Plant

Maintenance

2 1981 - 1985 Catholic University of Puerto Rico - Ponce, PR

- Bachelor Degree in Business Administration