Customer Service Technical Support

James M. Marciel

**** ********* ***-***-*** JMarciel83@gmail

Court 2 .com

Austin, Texas

78748

Objective

To obtain employment in the office technology field

Administrative Skills: Computer Skills: Communication Skills:

Business Letters and Memos Microsoft Office Suite Bilingual (English/Spanish)

Dictation and Minutes Windows 9x, ME, 2000, XP, Relates Well to Public

Type 52 wpm Vista, 7 Communicates Clearly

Multi-line Telephone Quickbooks 2006 Pro Honest and Dependable

Printer/Copier/Fax Machine Adobe Audition Accomplished Public Speaker

10-key/Data Entry Adobe Photoshop Career Management

Machine Transcription Adobe Image Ready Internet Radio DJ Host

Net Objects Fusion Teamwork Training

Macromedia Suite Proofreading

SAM Broadcaster

HP Service Center

Education

2005 - 2007 Austin Business College Austin, Texas

Associate Applied Science in Office Technology

2010-Present QuickCert Austin, Texas

CompTIA A+ 2009 Essentials/Practical Application Certification

Experience

2009 - 2010

Time Warner Cable

Austin, Texas

Tier 3 Technical Support Representative

Help user with Cable, High Speed Data, and Telephone issues through phone support

Place orders for field technicians to go to callers home to fix issues if not

resolved by phone

Educated the caller how to update security software and fix other problems that

disrupts service

2007 - 2009

The Home Depot Corporate Office

Austin, Texas

Hardware and Store Operations Technical Support

Assisted The Home Depot associates with issue in Hardware and Software Applications

Accurately recorded notes of the caller in The Home Depot's ticket system

Uploaded security patches, changed passwords, and repaired defective products over

the phone

2006 - 2007

Staffmark: Harte-Hanks

Austin, Texas

Microsoft Xbox 360 Level 2 Technical Support

Took calls for the hardware aspect of the Xbox 360 and assisted with a resolution

Helped train new employees on proper phone and note procedures

Set up Repair Orders for Customers with defective machinery

2005 - 2006

teleNetwork

Austin, Texas

Internet Technical Support

Assisted multiple Internet service providers around the country with Technical

Support

Observed all information given by the customer to reach solution

Stayed late to help the wide number of calls multiple times

Awards

Webmaster of Gamma Beta Phi (Honor Society) (2005)

Vice President of Gamma Beta Phi (Honor Society) (2005 - 2007)

All A's Honor Roll and Dean's List

THD Customer Service Award (Homer Award) 2009

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