Project Manager Management

Sharon Warren

*** ****** ***** *****, ****** Hill, N.C. 27516

Home: 919-***-**** / Mobile: 919-***-****

**********@***.***

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Professional Summary

. Results-oriented, enthusiastic Program/Project Manager, over 16 years

project management experience.

. Perform senior leadership roles-advance business strategy by key

initiative delivery.

. Led and inspired teams to achieve aggressive targets and exceed

expectations.

. Effectively managed organizational and project scope change, mitigating

risk, introducing new ideas and process improvements.

. Actively drive and deliver outstanding results in global, matrixed

environments.

. Accomplished communicator, providing analysis and status to managing

PMOs (Enterprise, Business, Technology) and executive stakeholders via

written program/project level status, dashboards, presentations, and

verbal communication.

. Recently, managed program portfolio, point of contact overseeing

timeline, quality, performance, and resource delivery of 18 legacy and

web-enabled projects (enterprise spanning), leading multi-function

tiered teams of up to 60+ people.

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KEY COMPETENCIES

-Program/Project Management -$MM Budget Accountability

-Business Continuity

-Resource & Budget Planning -IT Management/IT Governance -Process

Management

-Vendor Selection/Management -Organizational Transition

-QA/Testing/Metrics

-On/Offshore Team Leadership -Scope Management

-Strategic Planning

-Staffing/Team-Building/Training -Change & Risk Management -Asset

Management

Skills Profile

DESKTOP TOOLS / APPLICATIONS:

-MS Office Suite (Project, PPT, Vizio, etc.) - SharePoint, LiveLink

-Net Meeting/WebEx -MS Communicator/Live Meeting

-Sametime Connect -MS Outlook -Groupwise -AutoCAD

-Project Plans - SOW(s) -Status Forms/Reports -P&L -ROI / Cost-Benefit

Analysis

METHODOLOGIES:

- Waterfall -Iterative/Agile -CMM Level-3, CMMI

-Kaizen

-Six Sigma (DMAIC) -PMI/PMBOK -ISO 9000/9001

-ITIL

Professional Experience

TEKSYSTEMS, Inc/BLUE CROSS AND BLUE SHIELD OF 02/2010 - 03/2010

NORTH CAROLINA

Enterprise Project Office (EPO) Program Manager

Responsible for enterprise portfolio oversight, defining and driving

Integrated Plan (roadmap) initiative introducing strategy to identify

portfolio delivery gaps, implement process improvements to reporting

structure, and define and build effective workflows, communication

plans, and reporting tools within the enterprise implementation

workspace (Medical/Dental Claims, Non-Claims, Other).

Provide program leadership and direction, manage program as primary

point of contact (interface with HIPAA/SOX teams).

Define and manage portfolio-level project plans encompassing

cross-functional components, report on status, milestone charting,

critical path, and resourcing.

Successfully define and roll-out portfolio communication plan and status

reporting tools, leverage data for tracking and reporting multi-level.

Actively champion portfolio, ensure program goals achieved, audit

ongoing project accountability.

Successfully mitigate change/risk, including escalation to appropriate

source(s).

Effective management yielded 50% improvement across portfolio.

Enhanced State:

2nd quarter, 2010 deliverables: 33% "yellow" status

3rd Quarter, 2010 deliverables: 100% "green" status

4th Quarter, 2010 deliverables: 100% "green" status

Concise regular reporting to team and management. Define and faciliate

implementation of standardized EPO reporting (project plans, status

forms).

Environment: Legacy and Client-server/ Windows based platform,, MS

Office applications, Java, Oracle, Data Warehousing, MS

Project, Visio, Excel, Office Communicator, Mercury Quality

Center, PMI based PMO

Keane, Inc. 2007 - 2009

Principal Consultant

At Cisco Systems, responsible for management of multiple product driven,

business sponsored projects within Cisco Systems Technical Services -

Information Technology Customer Advocacy business unit.

Directly accountable for end-to-end (proposal to sign-off) delivery of

multiple medium/large business sponsored web initiatives, complete

management, and project oversight. Successful KPI(s). Multi-facility

implementations.

Actively negotiate and manage third party contractors (onshore/offshore)

through project lifecycle.

Successfully met Service Level Agreements tied to downtime restrictions

(guaranteed 99.5% up).

Exemplary skill set and proactive project management brought 100% of

projects (mid-large) in on time, to budget specifications/under budget,

and contributed positively to client retention and executive

sponsorship.

Close supervision and due diligence on project requirements, resource

allocation, and project delivery netted Cisco Systems over $200,000 in

cost savings.

Within Fidelity Investments Retirement Services, provide benefits

outsourcing

and implementation services to Fortune 500 companies within the Fidelity

Retirement Services business unit. (Client Services, Infrastructure,

Data Warehousing)

Effective management and project oversight played an active role in

turning multi-million dollar client from a "red" client/ready to leave

Fidelity into a "yellow trending green" client and garnering client

renewal. Champion internal training.

Successfully met two Service Level Agreements tied to timeliness and

quality resulting in Fidelity savings of $146,000

Exemplary skill set and proactive project management brought 100% of

projects (Large/Small) in on time, to budget specifications/under

budget, and contributed positively to client retention (all clients

worked on moved off of red status).

Close supervision and due diligence on project requirements saved

Fidelity $205,000 in lost revenue.

Environment: HP PPM Tool, Mercury/Kintana, Quality Center,

Client-server/Windows platform, Excel, Java, Oracle, Web

3.0,, Sharepoint, LivelLink, Waterfall Methodologies, MS

Project, Excel, Visio, Access, Call Center/HelpDesk, PMO

based on PMI Methodologies, Six Sigma, Vendor Management,

Data Warehousing, Kaizen, ITIL

Winston Joseph Companies/Network Premises 2006-2007

Solutions

AT&T Program Management Team Lead / Manager

Responsible for the overall management and delivery of multiple AT&T and

other Fortune 500 client projects within NCR's World Wide Professional

Services Division. Work included: requirements gathering and analysis,

proposals, site surveys, installations (cabling, kitchen design

solutions-IT/facilities based, router/switch installs, network testing,

service calls, troubleshooting).

Reorganized project delivery strategy to provide increased efficiencies

in delivery time; net efficiencies up to 25%.

Actively define and solidify project requirements and deliverables,

working collaboratively with sales, NCR, and end customer. Eliminate

inefficiencies in requirements gathering allowing for 20% reduction in

the time required to deliver scoping.

Effective personnel management and performance review oversight,

actively improve recruitment and training of new employees; retention

increased by 10%.

Environment: MS Project, Excel, Visio, PowerPoint, AutoCAD, Salesfocrce,

multiple homegrown databases, MS Outlook, Clarify Help

Desk, Vendor Management, ITIL

Pomeroy IT/IBM 2006-2006

IBM Global Services eBusiness Transition Project Manager

Responsible for the development and delivery of end-to-end technical

solutions (multi-platform hardware/software). Multi-million dollar

projects encompassing multiple vendor project change requests within IBM

eBusiness sector.

Lead multiple projects simultaneously across IBM eBusiness (web-hosting)

platforms; responsible for cost efficiencies up to 30% due to vendor

negotiations.

Actively manage project costs - ensure accurate and timely reporting of

financials; at project completion consistently within 5% of scorecard

projections.

Ensure Quality Management System (QMS) objectives achieved by validating

project solution, documentation at project turnover; meet 100% of

requirements at project closure.

Environment: Unix based platform, Client-server/ Windows based platform,

MS Office applications, Clear Case, C, C++, Java, Oracle,

SAP (Supply Chain),WebSphere, Tivoli, Data Warehousing, MS

Project, PMI based PMO, Six Sigma, Vendor Management

University of North Carolina-Chapel Hill 2004-2006

Program Administrator / Manager

Accountable for the timely delivery of multiple facets of an early

childhood distance learning initiative (Learning Management System/LMS,

web-enabled application development) within 18 N.C. counties, supported

by the U.S. DOE.

Facilitate monetary reporting and reconciliation of project budgets,

federal audit, and reporting aspects of federal grants; met 100% of

federal guidelines - no audit failures.

Develop, implement, and support three project websites; work with

technical staff to ensure 100% compliance with university technology

guidelines.

Develop and manage Computer and Internet Skills Training used in 18 N.C.

counties, introduced and supported in conjunction with NC Community

College System schools. Reach 670 participants; certify 80%.

Effective personnel administration, overseeing successful recruitment

and onboarding. Conduct performance appraisals, corrective actions as

needed.

Environment: Client/server - Windows platform, Mainframe, UNC-CH

homegrown ERP system, MS Office applications, Photoshop,

MacroMedia Dreamweaver, HTML, SQL Server, Blackboard (Bb),

Access, SAS Enterprise, Adobe Acrobat, Grants.gov,

Iterative Methodology

Physician Weblink 2002-2002

Program Manager

Provide leadership and direction on strategic pilot eBusiness healthcare

administration and population management programming supporting Duke

University Health Systems active and retired populations. Direct

expansion of new disease prevention, health, and care management

program. Ensure program goals and cost/benefit projections are met.

(Infrastructure, Client Services, Data Warehousing)

Actively streamlined delivery schedule - improved delivery by 30%.

Solidify product and functional design/internal components; 25% cost

savings based on requirements modifications (software/hardware).

Identify and build external relationships between company and client

base (Physician Offices, Third Party Administrators); 100% success rate

for client renewal.

Environment: Client-server based/windows, MS Office applications,

Oracle, MS Outlook, SQL Server, Adobe Acrobat, Data

Warehousing, Agile Methodology

Nortel Networks 2000-2001

New Product Introduction Program Manager (Telco)

Lead $130MM program provide superior switching products to Fortune

500/100 Co(s).

Effective program conduit to senior management/peers/staff. During

final testing trials, successfully lead re-assessment of delivery

(sites/requirements) culminating in a 100% compliance rating on

government audit. Support Telco Billing Systems.

Actively ensure product readiness/cost effectiveness; re-negotiate

product delivery schedule with 3rd party vendor reducing time to market

by 15%.

Facilitate training and documentation plans; initiating mandatory

product certification program resulting in 100% technician compliance.

Environment: Large Unix based digital switch (DMS-10), Client-server/

Windows, MS Office Applications, Clear Case, C, C++,

Oracle, SAP (Supply Chain), MS Project, Waterfall, PMI

based PMO, ISO 9001

Unified Network Systems/Aptia, Inc./Cat

Technology 1998-2000

SENIOR PROJECT MANAGER / MANAGER

SENIOR MANAGER RESPONSIBLE FOR PROJECT MANAGEMENT OVERSIGHT, DEVELOPMENT

AND SUPERVISION OF PROJECT MANAGEMENT OFFICE, INITIATE AND SUPPORT

BUSINESS CASES, PROPOSALS, IMPLEMENTATION, AND PERSONNEL ADMINISTRATION.

WORK SIDE-BY-SIDE WITH SALES/MARKETING IN CREATING TECHNICAL

SOLUTIONS/BUSINESS CASE FOR NEW AND EXISTING SERVICES. POINT OF CONTACT

AT CLIENT SITES ENSURING HIGH-QUALITY MANAGEMENT OF DELIVERABLES AND

PROMOTING SERVICES. MANAGER 2 LOCAL OFFICE RELOCATIONS

(FURNITURE/ASSETS).

ENVIRONMENT: UNIX BASED PLATFORMS, CLIENT-SERVER/WINDOWS, DB2, ORACLE,

SYBASE, IBM TIVOLI SUITE, HP NETVIEW, HP OPENVIEW SUITE,

SAP, LAWSON, REMEDY, CLARIFY, TELALERT, MS OFFICE

APPLICATIONS, BLACKBOARD (BB), HTML, SQL SERVER, DATA

WAREHOUSING, VISIO, ACCESS, MS OUTLOOK, LOTUS NOTES,

SALESFORCE, SLA MANAGEMENT, GOLDMINE, MS PROJECT, PMI BASED

PMO, ISO 9000/9001

The Registry/Northern Telecom 1997-1998

Software Engineer (Telco)

Quality Assurance (QA) engineer responsible for multi-release functional

and regression product testing on DMS-100 product portfolio.

Environment: Unix based platform, Client-server/Windows, MS Office

applications, MS Outlook, Clear Case, AWK, SED, PMI based

PMO, ISO 9000/9001

Fujitsu 1996-1997

Validation/Test Engineer (Telco)

Testing engineer responsible for validation of multiple new software

releases of Fujitsu switching portfolio (prove in

hardware/software/documentation).

Environment: Unix based platform; Client-server/Windows platform, AWK,

SED, MS Office applications, Access, MS Outlook, Visio,

FrameMaker, homegrown ticketing system, PMI based PMO, ISO

9000/9001

AT&T Bell Laboratories 1985-1995

TELECOMMUNICATIONS RESEARCH AND DEVELOPMENT

SOFTWARE ENGINEER/PROJECT MANAGER/RELEASE MANAGER (TELCO)

PROVIDE END-TO-END TECHNICAL ENGINEER AND PROGRAM SUPPORT WITHIN ALL

FUNCTIONAL GROUPS OF AT&T 2STP PREMIER PORTFOLIO.

ENVIRONMENT: CLEAR CASE, HOMEGROWN RELEASE MANAGEMENT SOFTWARE, UNIX,

MAINFRAME, CLIENT-SERVER/WINDOWS PLATFORM, PRIMAVERA, C,

C++, PMI BASED PMO, MS OUTLOOK, MS OFFICE APPLICATIONS,

ISO 9000/9001

Education

Bachelor of Science Associate of Applied Science

Housing & Management Business Computer Programming

(Interior Design) Durham Technical Institute

East Carolina University Durham, N.C. USA

Greenville, N.C. USA

Certifications / Licenses

Ethics Certification Tier One Certification

CITI Course/UNC-CH (2005) Project Management / Nortel Networks (2001)

Publications / Presentations / Industry Awards

Top Technical Consultant Award

CAT Technology/San Jose, CA (2000)

Professional training

Project Leadership vs. Project Management Collaboration (2010)

Managing Scope and Requirements (2010)

Strategic Planning: Defining Organizational Objectives and Goals (2010)

When and Where to Apply Agile Project Management (2010)

Why Don't RFP Vendors Provide the Solutions We Expect?: Cisco Systems

(2009)

Minimize Threats and Exploit Project Opportunities: Cisco Systems (2009)

Managing Conflict, Working towards Consensus in Meetings: Cisco Systems

(2008)

Data Collection Methods Training: UNC (2006)

Questionnaire Design Training: UNC (2006)

SAS Enterprise Guide Training: UNC (2005)

UNC Financial Records System/InDepth Training: UNC (2005)

CITI Research Course (Ethics Certification): UNC (2005)

FPG Grant Forms & Preparation Resources Training: UNC (2005)

Management Leadership Training: Nortel Networks (2001)

Advanced Microsoft Project Training: UNC (1998) (2000)

Professional Affiliations

Project Management Institute (PMI)

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