Project Manager Quality Assurance

Raj Vijay

Phone: 203-***-****

E-mail: *******@*****.***

Experience Summary:

. Overall thirteen years of experience with eight plus years of

cumulative expertise in Business Analysis, Business Technology

Optimization, Process management, Software Design with strong

understanding of object oriented methodologies.

. Expertise in working with ISO 9001 quality management standards,

Capability Maturity Model (CMM) for software development process

management, RUP and Agile methodology for object-oriented application

design.

. Proficient with analyzing business processes, events, enterprise

services and disparate information for collaborative integration and

streamlining using Microsoft Office SharePoint Services (MOSS) using

Service Oriented Architecture (SOA).

. As a Business Analyst possess the ability to assist the business with

creating application road maps, gathering business requirements,

perform extensive GAP analysis and performing effective communications

and expectation setting including understanding of business functional

requirements matching to technical systems setups and configuration.

. Experience in Software Development Life Cycle (SDLC) aspects such as

Requirements Analysis, Design, Development, Testing and Deployment.

. Experience in the Quality Assurance Life Cycle (QALC) in defining

testing methodologies, building test plans, creating test cases,

designing test strategies, verifying and validating application

software.

. Experience in using business process models, Entity Relationship

diagrams as precursors to workflow development, re-engineering,

functionality enhancements, migration to new technology and value-

addition of existing business solutions.

. Performed manual testing, user acceptance testing (UAT), web testing,

link testing and browser testing.

. Experience with data feed evaluation, data analysis, analyzing,

documenting business requirements, functional requirements, detailed

designs and data specifications.

. Expertise in UML diagrams as a business analysis methodology for

application functionality designs.

. Strong interpersonal and communication skills. Capable of working

equally well in teams and as an individual.

. Experienced with outsourcing projects to third party vendors by

negotiating and defining SLAs (Service Level Agreements), KPI (Key

Performance Indicators) and transition timelines globally.

Tools and Technologies:

Methodologies CMM, ISO 9001, Rational' RUP, Agile

Tracking Mercury's Test Director7.x/6.x, DevTrack 5.5, MS - Visual

tools Source Safe

Process tools Rational Requisite Pro 2001, Caliber RM

App. servers Apache's Jakarta-TOMCAT, Apache Web Server, J2EE, Siebel 7.8

Case tools Rational Rose 4.0, UML 2.0

Work flow MS-VISIO, MS-Project, MS-Excel, MS-Word, MS-PowerPoint,

tools MS-InfoPath 2007

Databases MSSQL Server 2000/2005, (ORACLE 9 /8/ 7i), MS-Access 2.0,

Performance Point Server 2007

Web tools MOSS (SharePoint) 2007, Team Foundation Server, DreamWeaver,

Adobe, Photoshop, MS-FrontPage, HTML, DHTML, ASP.Net 2.0

QA Tools TestPartner, QA Load

Education:

M.B.A., Finance & Marketing, Shivaji University, India

June 1996

B.Com, Calicut University, India

April 1994

Certification & Training:

MOSS 2007

January 2009

Compuware TestPartner

February 2006

Compuware QA Load

September 2005

Professional Experience:

* News America Marketing

April 09 - Present

Sr. Business Analyst/QA Analyst

Project Name: InStore Order Management System

News America Marketing (NAM), a division of the News Corporation Company,

is the market leader in consumer promotion media that reaches millions of

shoppers every week. The project involved testing the ISOP application

developed offshore by third party vendor prior to moving to UAT and

production. Responsibilities included testing multiple modules for a phased

delivery approach and final end to end integration testing.

Responsibilities:

. Re-engineered functional flow diagrams, context diagrams and high

level diagrams to document the module wise functionality.

. Interacted with various members at the management level to understand

business processes, decision models, analysis needs and created

functional and non-functional requirements.

. Analyzed and evaluated all the information gathered from multiple

sources, reconciled conflicts and decomposed high-level information

into details.

. Analyzed, collected and prepared user requirements, definitions,

scope, Use Cases and detailed scenarios.

. Defined business processes, identified gaps, evaluated requirements

and change requests, managed scope and transferred knowledge.

. Facilitated JAD sessions, conducted interviews, Q&A sessions with

business users to solicit business requirements relative to proposed

functionality.

. Coordinated and attended meetings to review the requirement

specifications with the Quality Assurance Manager and other team

members.

. Scheduled and tracked progress of team members throughout the project.

. Responsible for creating test cases of varying complexity, executing

tests, validating expected and actual results.

. Developed controlled test data requirements to test complex scenarios.

. Coordinated different teams involved for different application

testing, especially during the End-to-End testing.

. Assisted with preparation of UAT test scripts for business users.

. Extensively used SQL server query analyzer to execute SQL commands for

querying DB for validating test data.

. Prioritized and tracked defects in Quality Center 9.2

. Conducted defect meetings with offshore development team on a weekly

basis

. Actively worked with offshore development and QA team in resolving

defects in a timely manner.

. Reported directly to project manager, giving timely updated status on

testing progress.

Environment: Java, Unix, IE 7 & 6, Windows Vista and XP, Quality Center

9.2, SQL Server 2005, Siebel 7.8, Oracle 10g, Legacy.

Avanade, Inc.

April 08 - February 09

Sr. Business Analyst/Shadow PM

* Client: Related, LP,

April 08 - November 08

Project Name: Standardized Reporting for Stabilized Properties

Related develops, manages and finances the world's finest real estate

developments. The project involved in creating a robust Electronic Data

Warehouse for standardized reporting and presenting the reports through a

SharePoint dashboard for easy online access.

Responsibilities:

. Served as a liaison between the multiple lines of business (LOB) and

the project team by assisting the business in identifying,

understanding, and documenting their business needs and updating

project statuses of issues.

. Analyzed business existing processes and developed new workflows to

find, organize, and share information collaboratively within

organization and cross enterprises using MOSS.

. Prepared documents and conducted professional meetings with the

executive management on a weekly basis.

. Worked in conjunction with the Project Manager as to assisting in the

documentation of Project and Scope Definition and Risk Analysis.

. Responsible for deliverables for project documentation such as

Business Process Models, Workflow Diagrams, Business Requirement

Documents in an Agile environment.

. Designed Dashboard mockups and Report Templates for executive

management and finance users.

. Analyze and document security and access requirements for SharePoint

dashboard and reports based on Active Directory and SharePoint List.

. Identified requirements that could use out of box solution using

SharePoint Designer and requirements that called for ASP.NET

customization.

. Developed specific Test Plans and Test Scripts to ensure that the

proposed business processes and reports.

. Performed manual testing of Dashboards, report features and validated

report data.

. Documented defects and their trailing history in the Team Foundation

Server.

. Worked with user business groups to provide training, resolve

questions, assess user needs and recommend process/methodology change.

Environment: Agile, MOSS 2007, Performance Point Server 2007, Windows

Vista, Windows XP, MS-Visio, MS Office 2007, JDE, Lawson, SQL Server 2005.

Intrasphere Technologies, Inc, NY

October 06 - January 08

Sr. Business Analyst

Client: Pfizer, NY

Pfizer is the world's largest research-based biomedical and pharmaceutical

company. Worked as Sr. Business Analyst on multiple projects at Pfizer.

Project Name: SLA & KPI Reporting

April 07 - January 08

Pfizer's business outsourcing decision to HP with contractual obligations

based on SLA (Service Level Agreements) required new SLA reports. KPI (Key

Performance Indicators) were established to monitor the performance of

services outsourced to HP without contractual obligation. Reports were

prioritized based on the type of SLA and KPI and the results from the GAP

analysis.

Responsibilities:

. Developed and managed all the work plans, acted as the key client

contact, compiled various reports.

. Responsible for business analysis, creating requirement specifications

document, project planning and identifying the resources and

implementation of the project.

. Performed the GAP analysis of the existing data sources, data points

and the data required to report on the RFP SLAs and KPIs.

. Interacted with various members at the management level to understand

business processes, decision models, analysis needs and created

functional and non-functional requirements.

. Analyzed and evaluated all the information gathered from multiple

sources, reconciled conflicts, decomposed high-level information into

details, abstracted up from low-level information to a more general

understanding, distinguished user requests from the underlying true

needs and distinguished solution ideas from requirements.

. Defined and prioritized SLA and KPI metrics based on outsourcing

timelines.

. Facilitated JAD sessions, conducted interviews, Q&A sessions with

business users to solicit business requirements relative to proposed

functionality.

Environment: Windows XP, MS-Visio, MS Office 2003, Oracle, SQL Server (SQL

8), Business Objects, Crystal Reports, Legacy, Java, Unix.

Project Name: Data Migration ARISg to ARGUS

January 07 - April 07

ARISg is a legacy based application for tracking adverse events for drugs.

Due to the application limitations management decided to retire the ARISg

application and migrate to a more robust Java based ARGUS application. The

Data Migration project involved mapping and migrating data from ARISg to

the ARGUS.

Responsibilities:

. Developed Requirement specifications and process diagrams including

context and dataflow diagrams.

. Defined the data sources, data loads and data transformation.

. Interacted with end-users, obtaining approval, identifying

information, procedures, decision flows and evaluating existing

procedures, methods and technical documentation.

. Interacted with various members at the management level to understand

business decision and analysis needs in order to generate appropriate

and relevant data analysis reports.

. Consulted with clients regarding data analysis, data sources available

for query.

. Used SQL to verify database contents, integrity and data validation.

. Designed and documented Test Cases according to the application

requirements

. Assisted business defining developing data dictionary and processes

that will be used as a foundation for new application to ensure

consistency of use and the learning of the new application.

Environment: UML, Windows XP, MS-Visio, MS Office 2003, Oracle, SQL Server

(SQL 8), Legacy, Java, Unix.

Project Name: GEMS Delegate Registration Enhancement

October 06 - January 07

GEMS is a web based application used to schedule meeting with scientist,

doctors, marketing, and other professionals world wide. These enhancements

to GEMS application automated the process intensive method of managing

delegate assignment to an invitee on a real time basis online.

Responsibilities:

. Responsible for complete business process flow, decision logic, user

interface design, and troubleshooting with involvement in the full

SDLC incorporating agile methodology.

. Documented detailed requirements and conducted design sessions based

on business processes, requirements and system designs. Prepared

Software Requirement Specifications (SRS), functionality trace matrix

and design test cases.

. Worked closely with the development team to clarify/understand

functionality, resolve issues and provide feedback from the UML

(Unified Modeling Language) diagrams.

. Interfaced with team leaders, identify and analyze the given

information, procedures and decision flows, evaluated existing

procedures, methods and technical documentation

. Developed test plan and executed test cases to ensure that the

application is delivered according to requirement.

Environment: UML, Agile, Windows XP, MS-Visio, MS Office 2003, Oracle, SQL

Server (SQL 8), Java, Unix.

VAPTECH Consulting

April 06 - October 06

Business Analyst

Client: News America Marketing, CT

Project Name: InStore Order Management System

News America Marketing (NAM), a division of the News Corporation Company,

is the market leader in consumer promotion media that reaches millions of

shoppers every week. The plan was to develop an application with a business

rules engine based on business functionality with the ability to adapt and

evolve to the future business needs by automating end to end business

processes.

Responsibilities:

. Responsible for interacting with client for requirements gathering,

analyzing requirements, and creating detailed specifications using RUP

methodology.

. Analyzed Requirements Specification Document along with the Business

Process Analysis document and then contributed further defining the

Detailed Business requirements with the Project Manager.

. Analyzed current business flows and helped in re-engineering current

processes by automating processes within the future application.

. Organized and conducted JAD sessions and worked with the business

users through interviews.

. Created front-end prototypes as deliverables and projected the end-

delivery modules as part of the efforts towards joint application

development.

. Developed Use Case diagrams by analyzing the business process.

. Defined and created business rules to meet current business needs and

with the ability to adapt to the future business needs effortlessly.

Environment: UML, Windows XP, MS-Visio, MS Office 2003, Siebel, Oracle, SQL

Server (SQL 8), Legacy, Java, Unix, C, Informix.

Compuware

June 05 - April 06

Business Analyst

Client: Vital Processing a TSYS Company, AZ

Project Name: Gift Card & e-Connections Reporting

Gift card was a new innovative idea from Vital Processing who is a leader

in backend credit and debit transaction processing for a large number of

Banks through out United States. The project involved in designing a

transaction switching engine for gift card transactions, with the idea of

offering gift card to small and medium business through the Banks. Web

based reporting via e-Connections for gift card transactions was later

completed to meet the reporting needs for gift card transactions at a bank

and merchant level.

Responsibilities:

. Gathered business requirements from product developments and other

business users and flushed out the detailed business requirements in

the form of a Requirement Analysis Document (RAD) as per RUP

specifications.

. Created process flows for new business processes by closely

interacting with different departments involved like product

management, Development Team, Networking, DBA, QA, [Implementations

and processing, Business support, Training, Documentation, Finance &

Marketing.

. Detailed use cases and activity diagrams were created to represent the

flow of processes through different segments and to layout the roles

for each actors in the process to accomplish a common goal.

. Conducted JAD session to identify, gather and analyze the requirement

impacting multiple systems and departments.

. Validated test cases prepared by QA to ensure the technical designs

were created and produced results as defined in the detailed

requirements and facilitated, organized and participated in UAT.

Environment: UML, Test Director, Windows XP, MS-Visio, Excel 2002, Oracle,

SQL Server (SQL 8), Java, Unix, C, Informix, Legacy.

Avery Dennison, Inc., NV

August 04 - February 05

Business Analyst

Project Name: Nexus

The project was initiated to replace and fundamentally restructure the

financial reporting processes and systems used by the entire Avery Dennison

organization.

Responsibilities:

. Collected requirements from the business users and compiled the

Business System Analysis Report (BSAR) document as per RUP

specifications. Conducted one on one sessions, JAD sessions and

created questionnaires for collecting requirements from Business

users.

. Developed Use Case diagrams by analyzing the business process followed

by Activity diagrams and Collaboration diagrams in UML using MS-Visio.

. Used Traceability to ensure that all teams are using the right

requirements for the increment or version they are working on.

Environment: RUP, UML, Test Director, Windows XP, MS-Visio, Access 2002,

Hyperion Reports, Actuate Reports, SQL Server (SQL 8), WinSql, Hyperion

Financial Management.

Nevada Federal Credit Union, NV

December 03 - July 04

Business Analyst

Project Name: Online Banking Centre (OBC)

The project was to develop and deploy the various modules of the Online

Banking Application including payment transactions, money transfers,

account history, bill payments, online loan application and self service

according to the security standards laid out by the management.

Responsibilities:

. Responsible for defining the templates as per CMM level methodology

for ease of use and clarity of communication for scope growth.

Established procedures for Change Management Process.

. Effective communication and spiral model of requirement gathering

helped the team to deliver quickly and meet the UAT requirements.

. Prepared requirement specification, resource plan, functionality trace

matrix, quality assurance plan and designed test cases.

Environment: ERWin 4.0, MS Project 2000, MS Visio 2002, MS-EXCEL, TOAD 7.x,

BPWin 4.x, Rose 4.0, Mercury Tools, Oracle 9i/8i, FrontPage, XML, SQL,

PL/SQL, Windows NT

American Express, AZ

October 02 - November 03

Business Analyst

* Project Name: ePortfolio

ePortfolio was created as a sub module of eInvest, which provided complete

tracking, analyzing and trading features for shares, bonds, and mutual

funds.

Responsibilities

. RUP methodology was used and its six best practices for iterative,

incremental development were incorporated into the system. Planned all

the iterations of RUP and actively participated in documenting the

artifacts after every phase.

. Designed and developed requirements according to client inputs and

created use case diagrams to depict the normal and abnormal

functionalities.

. Maintained requirements to functionality traceability matrix in order

to rapidly assess the effect of changes in requirements.

Environment: RUP, UML, Rational Rose, MS-Project 2000, MS-Visio2000, ASP,

SQL Server 2000, Rational Requisite Pro 2002, Rational ClearCase, IIS.

RF Data, Inc., NV

October 01 - August 02

Business Analyst

* Project Name: WIM (Wireless Instant Messenger)

WIM or Wireless Instant Messenger is a product suited to service users with

real time data connectivity with other users through SMS, WAP & PC.

Responsibilities:

. Interfaced with developers, analysts, customers and project managers

to discuss requirements and recommended solutions, to help resolve

issues

. Generated variance reports, current as well as projected business

process flows and front-end prototypes.

. Utilized the business requirements to develop detailed user interface

for the application prototype.

Environment: TestDirector 7.5, LoadRunner 7.0, WinRunner 7.0, Jbuilder 6.0,

MS-Project 2000, MS-VSS, MS-Visio 2000, Rational RUP, UML 2.0, J2EE

Richardson Construction Inc., NV

April 00 - September 01

* Financial Analyst

Managed all financial, accounting, budgeting, tax, accounts receivable and

payable processes, inventory, procurement, staffing and payroll activity of

the $30.5 million revenue company. Performed due diligence of different

Cash Flows for different operating areas of the company and created

reports. Thoroughly streamlined reporting processes for Cash Flow, Income

Statement, Balance Sheet, Accounts Receivable and Accounts Payable.

Spectrum Wireless, Inc., NV

August 97 - March 00

* Sr. Business Development Executive

Spectrum Wireless is a market leader in wireless voice and data

communication engineering and service provider internationally. Marketed

turnkey jobs tailored to client requirements generating millions of dollars

in revenue. Performed various researches in the market for available RF

frequencies and licensed for corporations and other businesses. Marketed

backbone and end user wireless products and services to multiple

corporations.

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