Customer Service Assistant

RESUME

Ryszard Wycisk, Ph.D.

**** ******** **., *********, ** 44122

Home: 216-***-****

Work: 216-***-****

Email: ****@*************.***

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PROFESSIONAL SUMMARY

. Chemist/chemical engineer with expertise in polymer synthesis,

modification and testing. Ph.D. with over 15 years experience in academia

labs. Successful small business experience.

. Practical training in industrial labs and on production lines.

. Working knowledge and understanding of chemical analysis.

. Practical knowledge of process control instrumentation.

. Extensive research and development background.

. Excellent written and verbal communication skills. Former academic

teacher and workshop instructor. Co-author of over 80 papers, book chapters

and conference presentations.

. Direct and indirect (managerial) technical service experience

(analytical and control equipment set-up, service and training on over 50

industrial installations). Extensive customer service and consulting

experience.

. A people-person - can effectively interact with vendors and customers.

Former V.P. and head of R&D of a small manufacturing company in Poland -

over the period of four years developed and commercialized four new

products and established numerous business contacts (100+).

. Co-inventor of multiple innovative projects and products, from

electrochemical devices, to nano-engineered polymer membranes; creative

problem solver.

. Ready to utilize his professional background and passion for excellence

to enhance the company's profits through interactions with customers and

production personnel, resolving technical problems and writing reports.

EXPERIENCE

Case Western Reserve University (Chemical Engineering), 10900 Euclid

Avenue, Cleveland, OH 44106

Assistant Research Professor 2006-Present

Senior Research Associate 2002-2006

. Synthesized and modified numerous polymers, electrospun nanofibers,

fabricated blends and nanocomposites, and tested various physicochemical

properties using state-of-the-art instrumentation. Co-invented

nanofiber/nanocapillary composites, developed a method to stabilize

orientation in stretched ionomers, made very highly conductive membranes -

one of only few in the US meeting and exceeding the DOE benchmarks.

. Actively studied polyphosphazenes, sulfonated polysulfones, polyketones,

polyphenylenes and perfluorosulfonic acids.

. Mentored high school, undergraduate and graduate students, and post-

doctoral researchers.

. Helped in writing proposals for funding; served as co-PI or key personnel

on over 10 projects

. Co-authored 15 papers, 30 conference presentations, and 5 patent

applications

. Invited as reviewer for publications of The Royal Society of Chemistry

and The American Chemical Society; NSF panelist.

. Served as The North American Membrane Society workshop instructor

Tulane University (Chemical Engineering), 6823 St. Charles Avenue, New

Orleans, LA 70118

Assistant Research Professor 2000-2002

. Fabricated several derivatives of polyphosphazenes and characterized

their properties (SEM, WAXS, FTIR, NMR, GPC, McBain balance, permeability,

AC impedance, DSC, TGA, DMA)

. Initiated studies on polyphosphazene-PBI acid-base blends and then

mentored a graduate student working on the subject

. Developed very low percolation-threshold structured carbon-black

composites - performed both, software simulations and actual, physical

tests (Hot Article of the Journal of Electrostatics 2001).

. Helped to coordinate activities on four research projects (three SBIRs).

. Co-authored a chapter for Encyclopedia of Polymer Science and Technology

("Polyphosphazenes").

Senco Co. Ltd., Adama Asnyka 23, 51-143 Wroclaw, Poland

V.P. Head of Research and Development 1996-2000

. Developed oxygen-selective fouling-resistant polymer films which allowed

extended operation of commercial dissolved oxygen sensors.

. Designed and supervised development of low-maintenance dissolved oxygen

sensor (installed on over 100 sewage treatment plants in Europe - customers

loved it.

. Introduced several new products including Senco Distributed Measurement

System for wastewater treatment plants (allowed the company to effectively

compete with more established competitors).

. Co-edited the company's bulletin and initiated numerous marketing events

(ads, conferences and workshops).

. Wrote successful proposals and quotations to secure funding.

. Provided consulting services to the company's customers and business

partners (established several hundred business contacts and

Wroclaw University of Technology, Wybrzeze Wyspianskiego 27, 50-370

Wroclaw, Poland

Adjunkt (Assistant Professor) 1993-1996

Post-doctoral scholar 1994-1996 (Tulane University, New Orleans, USA)

. Developed carboxylic interpolymers and studied them in various

separations. The research was recognized by the President of WUT and by The

Polish Ministry of Education (total of three awards).

. Fabricated microporous films from polyamides and investigated effect of

casting conditions on porosity and transport characteristics - cooperation

with Institute of Physical Organic Chemistry in Belarus.

. Prepared ultrafiltration membranes from weakly sulfonated PPO and tested

their antifouling properties.

. Developed procedure for sulfonation of polyphosphazenes with various

aromatic side groups - co-author of the first paper on ion-exchange

membranes from sulfonated polyphosphazenes.

. Fabricated novel antistatic polymer composites and tested/numerically

modelled charge dissipation - Hot Article of the Journal of Electrostatics.

. Taught classes on polymer characterization and on experimental design and

data analysis (combination of lectures and Pascal programming classes;

special focus on extracting data from noise).

. Supervised technicians and students.

EDUCATION

Wroclaw University of Technology, Institute of Organic and Polymer

Technology, Wroclaw, Poland

. Ph.D. Chemistry/Chemical Engineering - 1993

. Participated in many on-site and on-line conferences and workshops on

technical subjects, analytical instrumentation, lab safety, management, and

self-improvement.

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