Customer Service Technician
Resume:
Michael Alexander Gates
Pine Bluff, AR 71603
**************@*****.***
SUMMARY OF QUALIFICATIONS
. Leadership and organizational skills that include managing details
and maintaining high standards.
. Self Starter - ability to work with little or no supervision;
Ability to take on responsibilities
. Good oral and written communication skills
. Computer literate, able to work with various software applications
. Experience with PC Maintenance, Repair, and reinstall
. Certified Fiber Optic Technician #: CFOT 2081263
WORK EXPERIENCE
August 2004 - present Pine Bluff Country Club Pine
Bluff, AR
Supervisor: Garland Hynes, 870-***-****
Position Held: Grounds Maintenance
. Assisted with day to day activities to maintain course,
equipment. Took leadership role in ensuring that
duties and jobs were performed as needed.
August 2007 - August 2008 Gator Golf Fayetteville,
AR
Supervisor: Jimmy Lester, 479-***-****
Service Hospitality / Maintenance Grounds
* Customer Service, Cashier, opened and closed business
daily, assisted with maintenance and grounds for upkeep of
course.
Education
Pine Bluff High School May 2005
Southeast Arkansas College August 2005 - May 2006
Northwest Arkansas Community College August 2006 - Spring 2007
Southeast Arkansas College August 2005 - May 2010
Degree Granted: Associate of Applied Science in Computer Networking
Major: Computer Networking, Technical Certifications in Computer
Networking and PC Maintenance and Repair
May 2010 BDI DataLynk, LLC Lago Vista,
TX 78645
P.O. Box 4951, Lago Vista, TX
Completed Certified Fiber Optics Technician Course (CFOT)
Certified Fiber Optic Technician #: CFOT 2081263
Hold certifications as (1) Certified Fiber Optic Technician
(CFOT)
(2) Certified Fiber Optic Specialist in
Splicing
(3) Certified
Fiber Optic Specialist in Testing
References:
Garland Tynes, Golf Course Superintendent, Pine Bluff Country
Club
Pine Bluff Country Club, 1100 Country Club LN, Pine Bluff, AR
71603
Jimmy Lester, Owner, Gator Golf
Gator Golf, N. College Ave, Fayetteville, AR 72703
Scott Adams, Associate Professor, Southeast Arkansas College
Southeast Arkansas College, 1900 S. Hazel St., Pine Bluff, AR
71603
Thomas May, CEO, President, Simmons First National Bank
Simmons First National Bank, P.O. Box 7009, Pine Bluff, AR
71611
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