Sales Customer Service
Resume:
Steven Barody
East Rutherford, NJ 07073
Profile
Entrepreneurial executive with 9 years of experience, managing
recruitment, marketing, operations and personnel at the district
regional and corporate level for both start-up and established
healthcare and non-health related companies.
Motivated management style with a proven track record of building and
retaining highly successful marketing and sales strategies, mentor and
motivate talented employees, utilizing strategic partnerships and
foster relationships within the company and externally.
Qualifications and Expertise
Growth Management & Business Development Coaching & Mentoring
Strategy, Execution & Leadership Productivity &Time Management
Staff Development & Motivation Internal Communications
Multi-site Operational Leadership Relationship Building
Operational Efficiencies Team Building & Staff Leadership
Management Collaboration Articulate Communicator
Professional Experience
Diablo Holding Corporation- Holbrook, NY
March 2005- present
Director of Human Resources, Recruitment and Marketing (Consultant)
Human Resources, recruitment and marketing executive for this start-up
niche orientated consumer services provider. Recruit, interview and select
applicants for all company positions. Initiated and directed all marketing
activities, strategic marketing development and business development.
Trained all new personnel and provided current and prospective employees
with information about policies, job duties and employee benefits. Managed
understaffing, disputes, employee terminations, and disciplinary
procedures.
. Analyze and modify compensation and benefits policies to establish
competitive programs and ensure compliance with legal
requirements.
. Serve as a link between management and employees by handling
questions, interpreting and administering contracts and helping
resolve work-related problems.
. Plan, direct, supervise, and coordinate work activities of
subordinates relating to employment, compensation and employee
relations. Conduct exit interviews to identify reasons for
employee termination.
. Maintain records and compile statistical reports concerning
personnel-related data such as hires, transfers, performance
appraisals, and absenteeism rates.
. Analyze statistical data and reports to identify and determine
causes of personnel problems and develop recommendations for
improvement of organization's personnel policies and practices.
Access Nursing Service- New York, NY
March 2005
to March 2010
Director of Recruitment and Marketing
Joined company as the recruitment and marketing director for the corporate
office and advanced rapidly to developing a company-wide marketing and
advertisement campaign and managing all internal & external recruitment for
six branch offices in three states. Direct the hiring, training, and
performance evaluations of marketing and sales staff and oversee their
daily activities. Responsible for all contract negotiation with clients.
. Grew sales by $19 million in 4 years and increased recruitment
retention by 25%
. Increased gross profits by 12% by implementing operational
changes.
. Employed traditional sourcing strategies and resources as well
as developing new, creative recruiting ideas.
. Conduct regular follow-up with managers to determine the
effectiveness of recruiting plans and implementation.
. Overall sales to potential new clients
Medical Staffing Network- New York, NY
March 2004 to
March 2005
Branch Director
Joined company as the branch manager responsible for overall operations,
human resource development, contract negotiations and development of new
business through marketing and sales strategies. Provide leadership and
direction to all staff. Conducted regular follow-up with managers to
determine the effectiveness of recruiting plans and implementation. Managed
administration and efficient daily operation of the branch office,
including day to day functionality, sales, customer service, and security
and safety in accordance with the company objectives. Directed the hiring,
training, and performance evaluations of marketing and sales staff and
oversee their daily activities.
. Delivered a 50% improvement of new business over all other
branches
. Responsible to develop new business, provide a good level of
customer relations and promote the sales and service culture
through coaching, guidance and staff motivation.
. Formulate, direct and coordinate marketing activities and
policies to promote services while working with advertising and
promotion managers.
. Identify, develop, and evaluate marketing strategy, based on
knowledge of establishment objectives, market characteristics
and cost and markup factors.
. Maintain employee schedules, employee relations, customer focus;
billing/payroll;
Maxim Healthcare Services- Jersey City, NJ
July 2002
to October 2003
Branch Manager
Maxim Healthcare Services- South Orange, NJ
September 2001 to
July 2002
Recruiter
Joined company as a recruiter and rapidly advanced to branch manager
responsible for administration and efficient daily operation of the branch
office, including operations, sales, and customer service in accordance
with the company mission.
Responsible to develop new business, provide a good level of customer
relations and promote the sales and service culture through coaching,
guidance and staff motivation. Responsible to review and post openings in
newspapers, with professional organizations, and in other position
appropriate venues. Directly responsible to negotiate all contracts and
mange the performance and services provided.
. Conceptualized a highly effective consumer advertising campaign that
generated increased revenue and gross profits.
. Identify, develop, and evaluate marketing strategy, based on knowledge
of establishment objectives, market characteristics and cost and
markup factors.
. Development and execution of local and national recruiting plans.
. Network through industry contacts, association memberships, trade
groups and employees.
Education/Professional Development
William Patterson University- Bachelor's in Business Management- Completed
May 2001
References Available Upon Request
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