Information Technology Technical Support

Dan Brown

*** ***** ***** **, *********, MN *****

***.*********@*****.***

Summary of Qualifications

IT professional with over three years of experience, including design,

implementation and troubleshooting with a strong focus on customer

service.

Technical Skills

AIX, HP-UX, Linux Networking

Windows Server 2000/2003 Windows XP

Cach 5.0/5.2/2007.1 Microsoft Office Suite

Professional Experience

Epic Systems Corporation, Madison, WI 10/2006-03/2009

Server Systems Support

Primary server systems contact for multiple customers running enterprise

level systems in a production environment.

Resolving technical failures in a timely manner.

Developing hardware configurations and recommendations based on number

of users, implementation schedule and application mix.

Assisting with development of high availability, disaster recovery,

storage and backup solutions.

Ensuring OS kernel parameters and Cach configuration settings are

properly tuned.

Automating and tuning system monitoring tools.

Providing technical support for Cach installations and upgrades.

IBM, Minneapolis, MN 8/2005-11/2005

Deskside Support Representative

Supporting over 1,000 end users during desktop hardware roll-out.

Installing applications through SMS.

Installing and troubleshooting hardware.

Configuring, testing and troubleshooting applications.

Surveying user satisfaction with new hardware and installed

applications.

Installing required software or replacing hardware based on user needs.

Adding/removing objects and resetting passwords in Active Directory and

Novell.

Compass Marketing, Minneapolis, MN 8/2003-8/2004

Intern

Building desktop workstations.

Installing and troubleshooting desktop hardware.

Installing and troubleshooting software.

Creating images and imaging systems with Norton Ghost.

Education

Brown College, Mendota Heights, MN June 2006

BS, Information Technology

GPA 3.74/4.0

Professional Development

IBM AIX 5L System Administration: March 2007

Implementation

LPIC 101 Exam March 2007

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