Project Manager Software
Resume:
Taurus Miguel Carter
College Park, GA 30349
e-mail: abmk7f@r.postjobfree.com
Ph: 404-***-****
Cell: 404-***-****
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Qualifications
. 9 years experience supporting Microsoft Windows 95, 98, NT4,
2000, XP, and Linux.
. 9 years experience P.C. Support, System Administration role
including hardware, software, LAN installation, configuration,
support, and diagnostics.
. 5 years supporting Windows 2003, Active Directory,
DNS/WINS/DHCP/TCP/IP, switches, routers, hubs, VPN, and Group
Policies
. Excellent communicator, problem solver, and team worker.
Ability to effectively multi-task with varying priorities in
high pressure environment with nominal supervision.
EXPERIENCE
Desktop Engineer, First Data Merchant Services
Kennesaw, GA
December 2003 - Present
. Senior Desktop Support Technician for Atlanta. Responsible for
all PCs across 3 sites, remote users, and technical
direction/guidance of 3 LAN Administrators.
. Lead migration of NT 4.0 Domain to a Windows 2003 domain.
. Administer Mix Netware (Zenworks 4) and Windows 2003 network.
. Administer User and domain, Group Policies, Login Scripts, and
printers.
. Create application packages for deployment of applications
through Zen.
. Creator of all desktop/laptop images and standard configurations
supported by Georgia LAN Site Services. (500 network machines,
100 off network, 100-200 remote users)
. Assist in identifying business needs and appropriate hardware
and software solutions.
. Provides support and maintenance of client technologies on
workstations, servers, and peripherals with the goal of
improving their customers' ability to leverage technology to
support the business
. Assist in designing, building, and implementing technical
solutions for business applications.
. Respond to work request regarding installation, configuration,
or maintenance of client software and the deployment of new
technology releases, performing new PC installations,
troubleshooting, and software repair.
. Works independently on support tasks or as part of a team.
. Provides technical coaching to less experienced peers.
. Responsible for deployment of hot-fixes, services packs, and
software/security patches.
. Familiar with many Administration tools including, Remedy,
LanDesk, ADUC,
Micro Computer Specialist, GRN Community Service Board
Lawrenceville, GA
December 2002 - December 2003
. Responsible for configuring, installing, maintaining, and
providing second and third level technical support for hardware
and software for Intel based workstation Windows 2K
Professional, Windows XP Professional, and servers running
Windows 2K Server at 11 sites (10 remote sites).
. Also responsible for data wiring for all locations.
Help Desk Analyst (part-time), Spherion - contracted out to IBM
Atlanta, GA
July 2002 - December 2002
. Provide technical phone support for Best Buy Corporate and
Retail employees. Troubleshoot PC hardware/software. POS
support. Performs additional duties as assigned.
Micro Computer Specialist (Contractor), Professional Software Solutions
Smyrna, GA
November 1999 - December 2001
. Responsible for configuring, installing, maintaining, and
providing second and third level technical support for hardware
and software for Intel based workstation running 95, 98, NT4, 2K
Professional, XP and servers running NT Server 4.0 and Windows
2K Server. Diagnosed day-to-day network problems at customer
sites. Evaluated new and/or proposed equipment for various
sites. Prepared periodic records of network activity. Provided
telephone support for users. Monitored and analyzed
system/network performance and security. Improved work process
by utilizing Norton Ghost Multicast server software. Installed,
maintained and updated system hardware and operating system
software
. Project manager for restructuring/standardizing of small
businesses PC's and networks. Which includes updating systems
and network components. Standardizing of software, machines,
configurations and user rights.
. Administered daily server backups for Novell, Unix, & Windows NT
Servers. Setup and administered user accounts on Lotus Notes
Domino servers and Microsoft Exchange Servers. Managed
system/network access levels and privileges. Performed
additional duties as assigned.
P.C. Support Specialist, Boys and Girls Club of Metro Atlanta
Atlanta, GA
June 1999 - December 2000
. Primarily responsible for the entire server and workstation
infrastructure and maintaining 100% uptime for Network and PCs
in high availability environment. Providing help desk and
technical support for 21 club sites. Responsible for
configuring, installing, maintaining, and providing second and
third level technical support for hardware and software for
Intel based workstation running 95, 98, NT4, 2K Professional,
and Servers running NT Server 4.0 and Windows 2K Server.
Assisted with the administration of Novell 3.1 and 4.2 systems.
Initial accomplishments included migrating from a basic peer-
to-peer network to a client server model based off of an Active
Directory Controller. Applied hot-fixes, service packs, and
patches when necessary. Implemented Microsoft Remote Access
Server, and Microsoft Terminal Server. Worked with Microsoft
Back Office Server. Setup Redhat Linux 6.1 server as a
FTP/DNS/Samba/Firewall. Performed daily server backups using
ArcServe & Backup Exec. Installed modems, memory, hard drives,
zip drives, CD-RWs, soundboards, & NICs
. Project manager for networking of 15 clubs. Which include
cabling, networking of over 15 PC's at each location,
configuring DSL router, configuring all PC according to
location, configure Win2K Server, supervision of interns
time and responsibility, documentation for all
configurations.
. Additional responsibilities include LAN documentation, printer
and photocopier support, software installation and support, long-
term document storage via CDR, computer hardware inventory
documentation, and software license inventory documentation.
Performed additional duties as assigned. Taught Internet &
email courses for Executive RVPs
EDUCATION DeVry Institute of Technology, Decatur, GA
Bachelor of Science, October 2000
Major: Computer Information Systems
New Horizon Learning Center, Dunwoody, GA
CCNA Certification - currently enrolled
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