Technician Construction

Summary

Experienced Computer Specialist with expertise in building, testing,

supporting and repairing desktop and server PCs and peripherals. Skilled at

managing the manufacturing process from inception to client shipment.

Ability to collaborate with support team and engineers to address technical

issues and concerns. Customer focused with emphasis on quality and

reliability.

Technical Skills

Extensive experience with installing and configuring Microsoft Operating

Systems including: Dos, WinNT4.0, Win NT Server, Win2K, Win2K Server, Win

XP,

Win 2003 Server, Windows Vista and beta test of Windows 7 and Windows 2008

server.

Knowledge of Pentium, Xeon, Dual Core and Quad Core Server PCs.

Ability to build, troubleshoot and repair utilizing blue prints, schematics

and technical manuals.

Proficient in Microsoft Excel and Word.

Completion of Microsoft Certified System Administrator (MCSA)

Certifications by June 2010.

Experience

RAMPAGE SYSTEMS, INC., Waltham, MA

1998 - 2009

Develops and supports electronic pre-press workflow systems, authorized

Intel dealer.

Computer Support Specialist

Manufactured, configured and troubleshot server based PC's.

. Supported up to 1000 systems under warranty.

. Trained in-house phone support technicians on all new products.

. Purchased components and worked with P.C. board houses to ensure

accuracy of builds.

. Communicated with clients to verify networks and settings.

. Processed all RMAs for defective parts

. Maintained, upgraded and repaired in-house PC's and peripherals.

. Worked with Intel engineers to configure all prototype PC's.

. Key contributor to company's ability to increase production without

increase in staff by continuously streamlining operations,

implementing new procedures and meticulously maintaining customer

database resource.

NATIONAL COMPUTER SYSTEMS, Burlington, MA

1990 - 1998

Manufacturer of graphic products.

Systems Technician

. Managed the full life cycle of the construction of large graphic

units.

o Collaborated with vendors in obtaining difficult to find

components critical to construction.

o Partnered with engineers to edit assembly documentation.

o Coordinated with vendors to assemble PC boards.

o Troubleshot PC boards to component level (both new and under

warranty).

o Built chassis and integrated PC boards into units.

o Configured units to customer specifications.

. Demonstrated functionality of complete units for clients during

government source inspections.

. Custom built and configured personal computers for film imaging

clients.

. Maintained and upgraded in-house personal computers, peripheral

equipment, LAN and telecommunication systems.

. Arranged and supervised all building maintenance, repairs or changes

to electrical, plumbing and phone systems throughout the facility.

. Setup and maintained stockroom and inventory database.

. Facilitated integration of equipment and personnel from all the

different company acquisitions.

. Analyzed and setup new test procedures for newly acquired products.

ADAGE, INC., Billerica, MA

1982 - 1990

Manufacturer of CAD/CAM and graphic simulation equipment.

PC Board Technician / System Technician (1988 - 1990)

Upon acquisition of Lexidata Corporation, promoted to PC Board Technician /

System Technician.

. Managed the full life cycle of the construction of large graphic

units.

. Coordinated with engineers and the assembly department to correct

assembly errors in PC boards.

Group Leader / Precision Assembler (1982 - 1988)

Managed the final assembly department, including up to 25 assemblers and

the rework department.

. Recognized for strong problem-solving skills and rewarded by steady

promotions to Precision Assembler and Group Leader.

. Trained assemblers in rework of PC Boards and assembly of graphic

computers.

. Worked with engineering on prototype systems.

Contact this candidate