Manager Project

ELAINE J. CAVANAUGH

*** **** ****

Lyndeborough, NH 03082

603-***-****

SUMMARY

Principal technical writer, documentation and training consultant, and

course developer, able to address a variety of audiences in a number of

industries with different publishing and instructional media. Experienced

project manager with technical and analytical skills.

EXPERIENCE

TECHNICAL WRITING CONSULTANT

DANAHER MOTION, Salem, NH 2008 to

Present

Life Sciences . Developed new Operator's Manual for Polonator

system, which runs sequences for DNA analysis;

system, designed by the Church Lab at Harvard

University.

COVERGENCE, Maynard, MA 2007

VOIP Networks & . Worked on documentation for Eclipse SIP Security &

SIP Management Solutions.

. Updated content for Web and Desktop applications in

the Management Tools Guide.

. Developed new content for System & Network

Troubleshooting Guide, focusing on the CLI.

PARKER PNEUTRONICS, Hollis, NH 2005 to

2007

Life Sciences . Developed new documentation set for sample

Division injection robotics for pharmaceutical industry;

included online Help and software & hardware

manuals-Site Planning, Installation, Operator's, and

Service manuals.

CONVERGED ACCESS, INC., Littleton, MA 2005

Converged . Developed new 300-page manual for Converged Traffic

Networks Manager; included process flows and case studies on

policies and classes for bandwidth allocation.

Completed project early and under budget.

ELLACOYA NETWORKS, Merrimack, NH 2004

Service . Updated JavaHelp system for Service Creation

Networks Manager and HTML Help for Usage Reporter. New topics

included traffic flows for PacketCable Multimedia and

VOIP Call Quality.

BTU International, Billerica, MA 2003 to

2004

Robotics . Developed new manual for Spin Coating and Material

Handling systems; included software, troubleshooting,

installation chapters.

PARSEC GROUP, LLC., NH 2003

International . Wrote business plan, proposals, contracts,

Project agreements, press releases, presentations for private

Management firm managing European acquisitions of new American

technology. Focused on wireless device for

physiological monitoring jointly developed with NASA.

SPIKE BROADBAND, Nashua, NH 2002 to

2003

Wireless . Designed and developed new manual, CPE Software

Networks Configuration and Installation for modems and radios,

including extensive troubleshooting techniques.

NORTEL NETWORKS, Chelmsford, MA 2001 to

2002

CVX . Designed and developed new manual, Diagnostics and

Multi-Service Troubleshooting; chapters included CLI/API

Access Switch dictionary, line signaling, modems, PPP, tunneling,

IP negotiations and routing.

INTRAPLEX HARRIS, Littleton, MA 1999 to

2000

Radio/Televisio . Wrote configuration chapters in E1 and T1 manuals

n for management software (CLI/API) for time slot

Broadcast mapping (DS0).

Networks

. Updated installation chapters (E1/T1) for

multiplexer systems and servers.

PREVIOUS EXPERIENCE

MANAGER

Silknet . Software for the World Wide Web.

Software, Inc.

SENIOR TECHNICAL WRITER

Summa Four, . Telecom.

Inc.

COURSE DEVELOPER

Cabletron . Network Management (SPECTRUM).

Systems, Inc.

Digital . Networks and Communications.

Equipment . Sales Training Consultant.

Corporation

INSTRUCTOR

Fitchburg Public Schools

Winchendon School Department

EDUCATION

MBA, Masters in Business Administration; Northeastern University

concentration in Finance and Marketing.

Fitchburg State College

Masters in Education; grade point average

4.0.

U. Mass. and Amherst

Bachelor of Arts in Latin; special honors College

program.

Middlesex Community

Technical Writing VIII; programmed in C, College

BASIC, COBOL, dBase II, and MACRO-11.

ADDENDUM

Positions

. Principal technical writer and consultant

. Course developer

. Documentation manager

Types of Media

. Documentation manuals

. Web pages

. Technical bulletins

. Customer advisories

. Lecture/Lab training manuals

. Self-paced instruction guides

. Online training

. Media kits

. Help systems

Audiences

. Telecommunications technicians and programmers

. Network administrators, managers, operators

. Engineers (CASE tools, API)

. Customers (application users)

. Sales force and proposal developers

. Managers (project and system management)

. Support groups (sales, field, product)

Instructional Design Skills

. Front-end analysis

- Feasibility studies

- Needs assessment

- Tools research

- Audience and task analyses

. Evaluation planning

- Design

. Pilot programs

. Back-end analysis

- Evaluation (testing, surveys)

. Return on investment (ROI)

Management Skills

. Project management

. Member of company-wide Project Management Teams

. Management of

- Contractors (writers, illustrators, interns)

- Writers

. Documentation department

Research Skills

. Installed and used network management application to

develop exercises and write training manuals.

. Wrote user documentation from scratch without engineering

specifications.

. Interviewed hardware and software engineers.

. Interviewed individuals in different departments for

feasibility study to determine ways to cut costs and

duplication with the use of images.

. Performed research for graphic images program

(determined file format; solicited bids; established

process, schedule; projected return on investment; made

recommendations to management).

. Researched tools for documentation department.

- HTML conversion tools for FrameMaker

- HTML editors

. Distribution of manuals in PDF for Acrobat Reader

Technical Knowledge

. Data, service, and broadcast networks

. Wireless and wired technologies

. Telecommunications (VOIP, SIP)

. Network management and communications

. Robotics

. E-commerce

. MicroSoft development tools (Transaction Server, MS/SQL)

. Applications Programming Interface (CLI/API)

. Computer-Aided Software Engineering (CASE)

. System management and security

. Accounting and distribution applications

. Commercial banking software

. Languages-C, BASIC, COBOL, dBase II, MACRO-11

Tools

. Publishing and multimedia

- HTML and HTML editors

- HTML Help

- JavaHelp

- RoboHelp

- FrameMaker

- Microsoft Word

- Information Mapping

- VAX Producer

- Adobe: Illustrator, Photoshop, Acrobat

. Icon Animate

. Visual Source Safe (VSS)

. FreeHand and Visio

. Operating systems and applications

- Microsoft Windows

- MOTIF-Windows

- UNIX

- VMS

- MS-DOS

- Macintosh OS

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