Customer Service Management

David Scott Mahaffey

**** ******** **** ( HOUSTON, TX 77018 (

******************@*****.*** ( +1-404-***-**** (cell)

Professional Profile

Project Controls ( Operations Management ( Innovative Leadership

Accomplished business professional with the strong ability to direct

management responsibilities within organizations. Decisive leader whom

performs well within dynamically changing environments requiring focused

decision-making. Technical proficiency in the Microsoft Office Suite,

inclusive of Excel, Word, Outlook, Power Point, Access, Visio & Project.

Additionally, utilized SAP and Primavera's P6.

CORE COMPETENCIES

PROJECT SCHEDULING Cost Containment P&L Management

Customer Service Personnel Management Sarbanes-Oxley

Project Estimating Financial Management Inventory Management

Professional Experience

KBR SERVICES - IRAQ 2008

-2010

Senior Estimator

Reviewed proposal specifications and drawings to determine scope of work

and required contents of estimate. Prepared preliminary and final cost

estimates. Reviewed estimates with contemporaries to ensure that

scope/specifications and estimates were compatible. Worked with project

teams to develop estimating models, databases and automated programs to

reduce the time required to generate estimates and improve their accuracy.

Maintained up-to-date files of material costs.

Key Achievements:

> Successfully completed a SOX audit of the bulk fuel issues and

receipts for the largest bulk fuel farm in Iraq.

Senior Scheduler/ Planner

Created and maintained all maintenance and construction schedules for over

23 sites. Responsible for travel to outlying sites in order to collaborate

with EPC teams and other subject matter experts, enabling accurate schedule

updates and ensuring the timely completion of work. Performed in-depth

analysis of integrated master schedules and disseminated findings to

stakeholders. Produced deliverables to include weekly master schedules &

variance reports, delay reports/ extension requests, and various evaluation

matrices by incorporating a thorough knowledge of scheduling methodologies

with proficiency in Microsoft desktop applications.

Key Achievements:

> Successful launch of scheduling department for the Corps Logistics

Services Support (CLSS).

> Scheduled projects ranging in value from several thousand to several

million dollars.

Scheduler/ Planner

Provided direction of all construction projects and headquarters directives

through development and maintenance of critical path project schedules.

Worked closely with management team in setting project goals and analyzing

the status of projects. Interfaced with project management and client

regarding schedule compliance. Responsible for preparation and subsequent

presentation of project estimates through collaboration with various

stakeholders.

Key Achievements:

> Functioned as interim construction manager providing hands-on

leadership to all construction projects, to include chairing briefings

of project status with the senior military officers and project

management.

> Cross-trained in estimating in an effort to sustain customer service

in a time of reduced staffing.

GOODMAN DISTRIBUTION - Forest Park, GA 2006 - 2008

General Manager

Provided leadership and direction to all operational matters including

sales, customer service, personnel management, operations management, and

safety management. Maintained full responsibility for bottom-line factors

including branch vision, policy development, long-range strategic planning,

and process improvement initiatives. Handled inventory management

functions. Supervised and trained a culturally diverse staff in daily job

functions, including conflict resolution. Cultivated professional

relationships with customers and the management team.

Key Achievements:

> Led efforts to gain and retain customer base within a highly

competitive market.

> Utilized quantitative skills to handle P&L management, budgeting, and

financial reporting

> Consistently exceeded sales objectives by 25% in 2006, 30% in 2007,

and 15% in 2008.

> Managed inventory turnovers, performed cycle counts, and stayed under

shrink budget.

BEST BUY STORES - Greenspoint, TX; Las Cruces, NM 2002 - 2005

Product Process Senior

Managed all operational activities within a 20,000 sq. ft. warehouse.

Developed progress reports for management that detailed productivity and

profitability status. Supervised and mentored staff in daily job

responsibilities. Trained staff of 20 in inventory control protocols.

Ensured compliance with organizational policies and procedures. Managed

shipping logistics associated with over 10,000 weekly items. Participated

in sales, merchandising, and product management initiatives.

Key Achievements:

> Pioneered the successful launch of a new department, which was

previously tested at the Las Cruces, NM store.

> Improved inventory shrink by 30% over the previous year.

> Acknowledged for performance excellence with the Top Inventory

Employee of the Second Quarter in 2003.

Education and Credentials

BACHELOR OF SCIENCE

New Mexico State University - Las Cruces, NM

Certificate of Achievement

Oracle Certified - Primavera P6 Beginner and Advanced Training

KBR Estimating Training Course

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