Customer Service Supply Chain

Russell E. Spooner II

**** ***** ****** #***

Camarillo, CA 93012, USA

Tel: 805-***-****

***@**********.***

Strategic and Tactical Leader with extensive experience in all facets of

operations, supply chain, customer service, warehouse, logistics,

distribution and order fulfillment management.

. Broad experience in varied environments including small package, pick&

pack, big box, 3PL

. Responsible for up to $100 million spend, $12 million freight budget, $1

billion inventory and 80,000 SKU's

. Familiarity with EDI Software, ANSI X12 and UN/Edifact Transaction Sets,

knowledge of UPN and CMS (formerly HCFA) product coding systems

. Exceptional systems knowledge including Oracle design and development,

SAP, QAD and BPCS experience, Red Prairie LMS, TMS and WMS, Oracle and

other WMS systems, engineered standards development / performance tracking

system implementation and web design

. Very strong project and people leadership skills

. Expert knowledge of export and import regulations, global trade, strong

contacts and thorough knowledge of supply chain systems in Americas, Asia,

Europe and Latin America

. Expert knowledge of GMP, Six-Sigma, Lean Manufacturing and ISO

environments

Recipient of 2 Innovation Awards and 3 Customer Satisfaction Awards.

Member, Total Quality Implementation Team, ISO 9002 Implementation Team.

Chairperson, Oracle design team.

Certified Trainer, Zenger-Miller Achieve, 1994

Certified Lean Teaming Consultant, Facilitator and Leader, Rath & Strong,

1995

Certified Six Sigma Champion, 2005

Professional Experience

March 2006 - Present

Technicolor Home Entertainment Services

Camarillo, CA

Director, Materials Management and Export/Import Compliance, Americas

Currently leading the implementation of WMS, LMS and YMS modules at 13

facilities throughout North America. Responsible for leadership of SME

team, Operations representative for selection, design, configuration and

implementation of final solution (Red Prairie).

Responsible for process strategy and execution, planning and oversight for

all aspects of the organization's policies, objectives and initiatives

related to inventory, warehousing and distribution (pick & pack) functions.

Provide general direction for 8 senior indirect reports at very large

Distribution Centers in the U.S., Canada and Mexico. Accountable for more

than 80,000 SKUs and more than 6.0 Million Sq Ft of warehouse space.

Responsible for all Export/Import compliance activities in North America.

August 2003 - March 2006

Nalge Nunc International, Div. Thermo-Fisher Scientific

Rochester, NY

Director, Supply Chain Management

Responsible for Supply Chain Strategy and execution, planning and directing

all aspects of the organization's supply chain policies, objectives, and

initiatives, and overseeing the organization's production planning, master

scheduling, customer service, procurement, vendor relations, outsourced

production, inventory, warehousing, distribution, transportation and

export/import compliance functions. General direction for 7 direct reports

and 98 employees as well as large Midwest and European 3PL Distribution

Centers and 6 smaller regional Warehouses. Accountable for $60 Million

spend, $28 Million inventory, 8,000+ SKUs and multiple distribution centers

totaling more than 400K Sq Ft of space.

. Reengineered warehouse and distribution systems with annual savings of

$600K+

. Restructured European distribution network with net annual savings of

$1.3 Million

. Eliminated in-house scrap processing with annual savings of $240K

. Drove transportation review with annual savings of $200K

. Introduced operations to lean manufacturing concepts

. Redesigned Customer Service organization to implement proactive

management of the customer experience and orders

January 2002 - August 2003

Consulting

Oceanside, CA

Strategy development, project design/leadership, general consulting and

management of distribution/logistics projects for clients in Southern

California.

Design, development, hosting and marketing for small business websites.

Complete graphics design, programming, web identity creation, etc., using

various technologies. Designed, developed and authored numerous websites

including LogisTips.com, specific to the distribution, transportation and

logistics field.

November 1997 - December 2001

Advanced Tissue Sciences, Inc

La Jolla, CA

ATS engineers living human cells into replacement tissue to repair damaged

skin.

Director of Distribution and Director, Human Resources January 2000 -

December 2001

Provided ongoing expert leadership for distribution operations. Also

responsible for managing all Human Resources functions, including HR

Strategy, Organizational Development, Recruiting, Compensation & Benefits,

Employee Relations, Training, and HRIS.

. Acted as Subject Matter Expert for all distribution and logistics issues.

. Implemented and managed organizational capabilities assessment process

that identifies key department staffing and skills gaps needed to achieve

the 3-year strategic plan. This process identifies key skills gaps and

develops a resource acquisition plan that identifies hiring, development,

and outsourcing needs based on Company strategy.

. Developed training program to educate managers on retention tools,

driving retention to 5.5% voluntary, 8.5% total YTD 2001 (total annualized

turnover = 13.5%).

. Recruited for all levels of the organization using electronic and

conventional sourcing techniques for direct hire, contingency and retained

searches.

. Participated in design, development and delivery of all-employee survey

process.

. Designed, developed and implemented Applicant Tracking system.

Director of Distribution and Director, Training and Development March 1999

- January 2000

Continued to lead Distribution function. Also filed interim training role

at request of the CEO. Established, implemented and presented Performance

Management Training for all supervisors and above.

. Continued responsibilities as Director of Worldwide Distribution

. Designed and developed Career Development website for local coalition.

Designed, developed and implemented employee intranet site.

. Participated in HR Strategy development

Director, Worldwide Distribution, November 1997 - March 1999

Established the Distribution function in preparation for FDA approval.

Developed initial budget, hired and trained staff, wrote and implemented

procedures. Completed distribution site analysis and long-term strategy

development

. Developed Distribution strategy for global delivery of time-sensitive bio-

products

. Established competitive rate structures for small package domestic and

international shipments of perishable products.

. Designed distribution systems, authored policies, trained employees.

. Designed, developed and implemented intranet-based policy and procedure

manual for use by department personnel.

January 1996 - November 1997

Bio-Rad Laboratories, Inc.

Richmond, CA

Bio-Rad Laboratories supplies more than 5,000 products to some 25,000

customers worldwide, including hospitals, biotechnology firms, and

semiconductor companies. Products include laboratory instruments, disease

tests and monitoring devices, and imaging systems. In addition, the company

makes automated test systems and semiconductor manufacturing instruments.

Manager, Global Distribution, Life Science Division

General management of global distribution, international customer service,

order processing, raw materials inventory and kitting operations for the

Life Sciences Division. Long range planning for Operations, general

direction for 4 direct reports and 61 employees that worked on 2 shifts,

with responsibility for $14m inventory with 8000 SKU's.

. Completed European site assessment and initiated move to global order

fulfillment system

. Completed Asia logistics analysis and implemented centralized break-bulk

system for Asia, saving 1-2 days transit time and reducing freight costs

by $100k+ per year

. Improved same-day shipping from 23% to 95% on time

. Re-negotiated supplies contracts resulting in net cost reduction of

$175K/year and improved availability of items

. Co-chaired implementation of a new paperless warehouse system using RF

technologies

May 1979 - January 1996

Millipore Corporation

Burlington, MA

Millipore is a multinational corporation serving 35,000 customers worldwide

in the microelectronic manufacturing, analytical laboratory and

biopharmaceutical markets with high quality purification technology.

Corporate Distribution Center Manager

General management of corporate distribution center (130K Sq. Ft.), west

coast 3PL distribution center (25K Sq. Ft) and 3PL Canadian distribution

operation (6K Sq. Ft.) that processed $700 million/year in sales.

Responsible for international customer service, inventory control,

planning, MRO purchasing, traffic, warehousing and shipping operations,

long range planning for Distribution Operations, general direction for 5

direct reports and 75 employees on multiple shifts, and responsibility for

$32m inventory with 6000 SKU's.

. Completed European distribution evaluation, completed site selection

process, and presented recommendation to restructure distribution channels

with net savings of $300k/year.

. Working directly with Oracle Corporation, chaired user group that co-

developed Oracle's Order Processing Module. Alpha and Beta test team

member during development process and key functional design team member.

Managed the design and implementation of Oracle-based Warehouse Management

System (WMS) using RF.

. Identified, designed and implemented warehouse re-layout (reserve-to-

forward system) that improved on-time performance from 60% to 99.5% while

reducing overtime from 462 to 26 hours/week and absorbing a 20% increase

in volume processed. Net savings to company were in excess of $400k per

year with 10-month pay-back period.

. Identified, designed, wrote database program (R-Base 5000) and

implemented duty drawback system netting $87K in refunds in first year,

$200+ per year after 9th year with cumulative refunds of over $1 million.

. Identified, designed and implemented Best-In-Class Automated Export

Reporting System (AES) that avoided one headcount add and improved export

process by one day.

. Identified and managed kitting operation that reduced cost of all kitted

SKU's by more than 40%.

. Re-negotiated overnight freight programs with FedEx and UPS resulting in

average $650K/year savings for first 4 years.

. Negotiated international service program that resulted in two-day

improvement for all exports, one day improvement for all imports and

12%reduction in rates on $4 million+ per year expense line.

. Reduced order velocity (exact moment of order entry to order packed and

ready for pickup) to 2.5 hours for all domestic and 18.5 hours for all

international shipments. Supported (and made possible) worldwide net

reductions of over $10 million in inventory assets.

. Identified, designed and implemented automated Dangerous Goods

documentation program saving one day on most dangerous goods shipments.

. Developed and implemented internal certification process for Hazmat

packaging certifications. Net savings to company of $60K per year in

packaging costs

. Received first-ever zero-observation inspection from Lloyds of London for

ISO-9002 certification.

. Initiated and chaired the design team that developed a skills-based pay

system for the Distribution Center.

September 1972 - May 1979

Foxboro Company

Foxboro, MA

Manufacturer of process control instrumentation.

Positions held included: Stock Clerk, Printer, Order Entry Clerk, Latin

American Specialist, Export Specialist and Supervisor of Export/Import

Documentation

Education

Executive Program, 2001, University of Michigan Business School, Ann

Arbor, Michigan

MS, Applied Management, Magna Cum Laude, 1991. Lesley University,

Cambridge, MA

BS, Business Administration, Cum Laude, 1988, Stonehill College, Easton, MA

AS, Business Administration, 1984, Dean Jr. College, Franklin, MA

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