Quality Assurance Management
Resume:
Michelle A. Small
Seeking Enriching Job Opportunities
Wake Forest, NC 27587
Home 803-***-****
abmk2v@r.postjobfree.com
OBJECTIVE
Opportunities to assist in shaping my community
EDUCATION
North Carolina Central University, Durham, NC
Master of Public Administration/Nonprofit Management, 5/ 2010
Winston Salem State University, Winston-Salem, NC
Bachelor of Arts, Political Science/Public Administration, 5/1996
Keller Graduate School of Management
Business Law and Nonprofit Management
Relevant Coursework/Skills
Public Policy, Public Personnel, Public Management, Research and
Methodology, Quantitative Analysis, Economics, Organizational Theory, Grant
writing, Nonprofit Management, Urban Issues, Urban Planning, Collected and
analyzed data for Durham City HUD Compliance, and various Public
Relations experiences
Certifications: Nonprofit Marketing Certification 12/09
ACTIVITIES
. Managed and Planned fund raising activities for Sorrento House
(nonprofit assisted living center
. Analyzed and audited 200 first time home buyer loans for the City of
Durham to assess and monitor HUD and City compliance regulations
. Created a technical compliance manual for Durham City
. Analyzed and studied the affordable housing rates, CDBG, HOME, and
first-time home buyer projects for Wake County
Volunteered for City in Schools as Academic HS-Middle School Tutor
HONORS AND AWARDS
Triangle J Council of Government Graduate Community Development
Internship,1999-2000
Smithsonian Research Assistantship SW Willow trees Research Project
(findings are in Archives ),Summer 1993
National Model United Nations Mock Sessions participant NY,NY,1994
United Campus Ministry member Winston-Salem State University student
Chaplin,student VP,1995-1996
Created a sample compliance manual for Durham City Delinquent Housing
Loans,2000
Assisted with the Community Development Project with the First Million
Dollar Facility located in downtown Fuquay-Varina,2000
Created a nonprofit 501(c)(3) Health Care Facility for SE Georgia, 2007-
2008
NONPROFIT EXPERIENCE
Sorrento House/ Grant-Makers Statesboro, Georgia-
Business Consultant 2007-2008
Created nonprofit entity for the state of Georgia and Federal Government.
Formed 501c3 tax exempted organization. Assisted in funding, marketing
formation,and grant proposal submission.
NONPROFIT EXPERIENCE
Triangle J Council of Governments Research Triangle Park - Graduate
Internships 1999-2000
Wake County Housing &Community Development Intern Assisted in project
management of community revitalization project utilizing extensive public
relations abilities Shadowed Wake County Director and other personnel in
assistance with future development projects
Durham City Housing and Community Development Intern -Analyzed and audited
200 first time home buyer loans for the City of Durham to assess and
monitor HUD housing and city compliance regulations. Created a technical
manual detailing the loan process for Rehab and First Time homebuyer loans
for the purpose of avoiding avoid future non-compliance issues
EMPLOYMENT
Temporary/ Seasonal Employment
North Carolina Central University Durham, NC 03/2010-07/2010
Graduate Assistant
Assist in the office management and answering phone calls and inquires of
undergraduate admission questions and direct all potentials to his/her
counselor.
Office Team Robert Half Staffing Columbia, SC &Savannah, GA 08/2003
to10/2004
Office Assistance/Receptionist
Assisted in scheduling of executives' appointment and the distribution and
creation of letters for the businesses. Called clients to remind of
scheduled appointments. Filed important corporate documents for later use
Olsteen Staffing Rincon, GA 05/2006-11/2006
Georgia Pacific Inspector Quality Assurance Dept
Tested paper products for company assurance standards calibrated machines
and plant machines for quality standards set by the engineering management
team. Placed all found information within company intranet system for
overall compliance statistics.
Today Staffing Raleigh, NC 04/2003 to 06/2003
Office Assistant DDS/Social Services
Assisted 12 medical claim examiners in daily functions. Logging in all
information mailed to
the office into AS400 system database. Distributed mail to all medical
claim examiners
Headway Corporate Staffing (Temporary Staffing Agency) 10/2000 to 04/2001
Tracer- RTI (Research Triangle Institute)
Located and called potential participants for research study Researched
location of participants through Internet and directory assistance Logged
all information in company database for company follow-up procedures
Measurement Incorporated Durham, NC 10/2001 to 08/2002
Reader I- CTBS and ITBS
Read and analyzed testing prompts for national tests checked for accuracy
of scores
Education 11/2002 - 06/2007
Bulloch County Schools Statesboro, Georgia 08/2005-06/2007
Substitute Teacher
Assisted regular classroom teacher in the development skills of children
and distributed homework children assisted in the overall functioning of
the classroom
Ogeechee Technical College Statesboro, GA 2004 to 05/2006
Math Tutor/Part-Time Math Instructor
Tutor college level students with basic math problems, Document attendance
for college record keeping responsibilities
Durham County Schools Durham, NC 08/2002 to 11/2002
Assistant Teacher (BEH-Handicap Pre-K)
Assisted BEH teacher in the development skills of handicap children and
distributed homework children and assisted in the overall functioning of
the classroom
Nash Community College Rocky Mount, NC 10/1997 to 04/1998
Texfi Industries
Adult Basic Education Instructor
Assisted third shift Texfi employees in obtaining basic skills readiness
for GED testing taught students basic skills via the computer Documented
attendance for college record keeping responsibilities
Edgecombe Community College Rocky Mount, NC 09/1996 to 06/1997
Organizational Industrial Center/ Fountain Correctional Faculty
Adult Basic Education/GED Instructor
Assisted "at-risk" youth and displaced workers toward completion of GED
Taught adult learners basic skills such as: Reading, Math and English
through both computer and individual instruction Instructed basic and
intermediate math classes to women prisoners. Encouraged and monitored
vocational goals upon completion of diploma
Library Employment 08/1993 - 04/1999
North Carolina Central University Durham, NC 12/1998-04/1999
James Sheppard Library
Library Clerk IV
Checked-in and out all library books and materials Shelved books according
to Dewey Decimal system. Bar-coded Old books and logged them on library
system. Created billing statements for all patrons of library Issued Intern
library loan cards upon request and assisted patrons in the location of all
library books and materials
Winston Salem State University Winston-Salem,NC 1993-1996
O' Kelly Library
Work Study Student( Reference, Circulation)
Worked within the library shelving books microfiche, magazine and all
material which came into reference and circulation. Learned to bar-code
reference materials. Assisted patrons and librarian with circulation of
materials and general reference questions. .
REFERENCES
Available upon request
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