Customer Service Maintenance

Daniel B. Dodd

**** *. ******** **.

Apt. ***

Chicago, IL 60660

989-***-****

********@*******.***

OBJECTIVE

I am seeking a position with a progressive company that offers a

challenging work environment with advancement and growth

opportunities.

EDUCATION

2001 Associate of Applied Science in Electronics Technology with a

Computer Certificate, Ivy Tech State College

1988 Private Pilot License (single engine, land)

PROFESSIONAL EXPERIENCE

Plant Operations Technician II, Franciscan Sisters of Chicago

(2009 - Present)

. Responsible for general building maintenance at The Claire at Water

Tower

. Responsible for general maintenance of chillers, boilers, and air

handlers

. Provide setup and maintenance of phone and internet services for

the residents

. Pool maintenance

. Provide a variety of general maintenance tasks for the residents

. Provide IT services for human resources, nursing staff, food

service staff, and the residents

Customer Engineer, BancTec (2008 - 2009)

. Responsible for performing preventative maintenance on check

sorting equipment

. Performed troubleshooting and diagnostics on check sorting

equipment

. Regularly repaired and replaced parts

. Instructed operators on operation of equipment

. Performed machine installation and calibration

. Technologies include IBM 3890 high speed sorter with micr,

programmable printer, image, and microfilm and NCR 7780 sorter with

encoder, endorser, print head, and image

Incentive Based Technician, BancTec (2003 - 2008)

. Responsible for customer schedule management

. Liaisons between the manufacturer and end user for service call

management, accurate problem diagnosis, and timely repair

. Provided new system installation, data migration, and

troubleshooting for difficult setups

. Obtained considerable experience diagnosing and repairing several

brands of computers including Dell and Hewlett Packard

. Repaired Dell and Lexmark printers

. Provided rapid diagnosis and repair of computer and device software

and hardware problems

. Consistently provided the highest level of customer service as

indicated by customer satisfaction surveys

. Earned over 50 Dell and Lexmark computer and printer repair

certifications

Switching Service Support Representative, Verizon (2001 - 2003)

National Open Market Center Representative, Verizon (2000 - 2001)

. Managed service requests from open market telephone customers;

including receipt, processing, and review of pending orders

. Recruited to participate in special task force to review and

correct order errors

. Monitored, prioritized, and dispatched Central Office Technicians

to diagnose and process system repair requests

. Analyzed repair orders and provided back-office support to field

repair technicians

MRI Center Assistant, Parkview Hospital (1996 - 2000)

. Provided inpatient and outpatient transportation to MRI facility,

hospital, and other outpatient facilities

. Organized and transported films and supplies between facilities

MILITARY EXPERIENCE

Staff Sergeant, USAF Reserves (1992 to 1998)

. Served as Crew Chief on the KC-135 Tanker/Refueler Aircraft

. Inspected, fueled, and maintained aircraft including wheels and

tires, hydraulics, electronics, and other components and systems

OTHER EMPLOYMENT

Forklift Operator, Ingrahm Book (1993 - 1996)

Customer Service and Inventory Control, H.H. Gregg (1993 - 1995)

Ticket, Baggage, and Operations Agent, Air Wisconsin (1989 - 1993)

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