Sales Customer Service

**** *. ******* **.

Chicago, IL *****

Phone: 630-***-**** ********.*****@*****.***

Clarence

Booth

Creative and motivated professional experienced in working

in fast-paced environments

Background in sales, marketing, account management &

consulting

Comfortable working in a team environment or autonomously

Lifetime learner committed to making an immediate

contribution to your company

2008-Present

2004-2009

2006-2007

2004-2005

2002-2003

work experience

The Divinitus Group, Chicago, IL

Senior Account Executive / Freelance Consultant

. Prospect new client opportunities while managing existing base

. Concept development

. Brand valuation & brand synergies

. Go-to-Market Strategy

. Creation of sales presentation materials

. Conduct sales meetings at client location

Verizon Wireless, Greater Chicago Area, IL

Sales - Consumer & SMB

. Consult small/mid-sized business on customized wireless solutions &

integration

. Conduct wireless workshops, in store promotions & performances, new

product launches

. Troubleshoot customer hardware issues, perform account maintenance

. Exceed customer satisfaction goal by 15%, wireless data revenue goals by

10%

. Grew new SMB client base yielding $60,000+ revenue within 5 months of new

store launch

. Create Lead Sales Mentor pilot program to help associates meet & exceed

sales quota

Verizon Wireless, Orland Park, IL

Customer Service

. Perform account management and maintenance

. Troubleshoot various technical hard/software issues

. Perform hardware upgrades, up sell opportunities for additional services

. Prospect new opportunities within new and existing customer base via

direct mail marketing and sales calls

. Tracking / Fulfillment of product mail orders

. Responsible for pitching promotions and new services, product demos

Express Men & Women, Chicago, IL; Boston, MA

Sales Associate / Product Specialist

. Leverage product knowledge to help customers create signature wardrobe

choices

. Execution of in-store product demos & promotions

. Conducted quarterly merchandise inventory assessments for shrink

reporting

. Assist in the retail marketing & visual merchandising of each seasonal

product launch

. Maintaining warehouse, tracking / shipping inventory and direct

fulfillment orders

Verizon Wireless, Midwest Call Center, Elgin, IL

Executive Intern, INROADS

The following is itemization of duties performed across three core

business units:

. Perfomix Group: responsible for adherence and shrink reporting

. Resource Desk: use of work force management software to maintain staff

levels and adherence

. Command Center: manage and support call routing between other call

centers and across the region to level workloads and ensure optimal

service levels

Computer skills education

Mac and PC proficient DePaul University, Lake Forest, IL 2000-2004

Microsoft Office Suite Bachelor of Arts - Acting / Directing

Adobe Creative Suite

Affiliations / Awards

Greater Vision Community Outreach, Englewood / New City

Board of Directors - Partnership Development, 2009-Present

Verizon Wireless, National Rock Star Competition, 2007-2008

. Midwest Finalist, 2007

. Semi-finalist, 2008

For a full list of work history and recommendations,

please visit www.linkedin.com/in/clarencebooth

Contact this candidate