Project Manager Customer Service
Resume:
Sanjay Parashar
**** ********* **, *******, ** **433
***********@*****.***
Sr. Business Analyst, Technology
Resume Summary
I am able to add value to your organization through my
progressive, responsible, and blended skills of business
analysis, product/project management, strategic planning,
contract administration, and business office management.
Thereby, leveraging my demonstrated competencies in process-
change/project management, organization, financial
planning, cash-flow management, effective training,
customer service, facilitation/presentation, problem
resolution, research/benchmark, business contingency
planning, and interaction with various levels of
management/staff and proficiency in MS Office Suite may be
capitalized on to assist in achieving strategic business
goals.
Professional Experience
Sr. Product Manager 10/09 - present
Service Automation Inc - Houston
Define the strategy and roadmap for new product based on
existing ideas, user enhancement list, current technology,
and current market trends (MRDs & PRDs).
Online and Onsite demos to prospect customers and partners
showcasing product vision, direction, features, and goals.
Market research to find out competitors weak and strong
product features.
Sr. Business Analyst/Project Manager 03/09 - 09/09
Service Automation Inc / South Jersey Energy Service Plus
(subsidiary of South Jersey Gas Company), Absecon, NJ
Translated business user requirement to technical document
for information technology team resulting in successful and
smooth transition from old to new service management
software. Managed project using MS Project to ensure
tracking and monitoring to meeting timelines and
deliverables; conducted weekly meetings with client and IT
team; developed weekly and monthly status reports for
president of company; facilitated strategic planning
sessions to identify and streamline goals; documented goals
and tactical plans; reviewed business and system process
for effectiveness and efficiencies; modified procedures and
policies as necessary.
Project Manager 02/07 - 03/09
Service Automation Inc, Houston TX
Coordinated with 2 project managers and marketing manager
in target market research, project feasibility, and SWOT
analysis.
End-user survey to determine features and functionality,
product roadmaps, and product pricing.
. Participate in daily stand-up meetings with both Technology
and Business partners to facilitate the understanding,
clarification, and implementation of requirements in an
Agile development environment.
. Launched new product's into the marketplace to replace an
existing product and introduce new product-line of "value-
add" software enhancing ROI of new and existing customer's.
Helped company to generate $1.5 million annually from
existing customer base.
. Defines, develops and implements quality assurance
practices and procedures, end user test plans and other QA
assessments.
. Enhanced sales 20% by starting customer referral program.
Started reward program for customers providing hot leads
leading to product sale.
. Interact with internal and external users to define new
product requirements and work with project managers to
document these requirements in product specifications. This
lead to higher customer satisfaction, simplified design
process, and immensely improved quality of the product.
. Review product pricing and gross margin goals for existing
products annually and establish new product pricing.
Abolished old pricing structure and implemented modular
based pricing. New pricing was based on extensive market
study underlining the fact that our customers are
influenced by price more than any other factor. Designed
and implemented innovative programs such as "Rent the
software" and "Deferred Payment Plan".
. Conducted extensive and in-depth product training for the
sales force, which resulted in confident sales managers
with increased productivity.
. Conducted technical interviews for development team in
Mexico, sales, and support staff in Houston, TX.
. Active speaker to demonstrate new features and enhancements
at company's annual user conference.
Program Manager 01/99 - 02/07
Service Automation, Inc Houston, TX
Client Manager, Project Manager
Develop Use case scenarios. Design, develop, and implement
product using different technologies. Technical
presentation to demonstrate core features of new product
and its future direction.
. Designed and developed award winning Mobile solution for
service/utility industry.
. Member of core team of 4 that conceived, developed, and
implemented the strategy for marketing products in HVAC
conventions. After successfully implementing, the strategy
generates hot leads of over 5,000 prospects annually.
. Managing project time schedule. Setting project development
path, managing development team schedule, and setting
milestones.
. Assisted in preparing report's for CEO with strategic
strategies and recommendations for how to reorganize
company that not only caters current market-segment of
United States and Canadian but also Western Europe and
Australian market.
. Led a cross-functional team with representatives from
customer service, technical service, and development to
insure quality product deliverables and effective support
regarding any issue.
. Experience in Software Development Lifecycle (SDLC) of
projects right from the project initiation, requirements
gathering, testing to deployment.
Education
2006-2008 University of Houston - Victoria Houston, TX
. Masters of Business Administration (MBA)
1992-1995 Institute of Management Technology
Ghaziabad, India
. Masters of Computer Application (MCA)
Technical Skills
. Operating System: Server 2008,Vista/XP/2000/NT
. Software: Crystal Reports
. Languages: C#, Power builder 9.0/10.5/11.5, JAVA, ADO.Net
. Database: Sybase SQL Anywhere 9.0/10.0/11.1, Microsoft SQL
Server 2005
. Project Management Tools: Microsoft Visio 2003, Microsoft
Project
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