Project Manager Sales
Resume:
STEVEN DENNIS
**************@*******.***
Career Profile:
. A dedicated Sr. Project Manager with experience in high pressure,
results driven contract implementation with previous experience in
Senior Account and Client Relationship Management. Proven skills in
Customer Liaison, Project Management, Process Design and Customer
Support, combined with superior customer management to establish
strong client relationships and retention while exceeding client
deadlines and expectations. Exemplary coordination, exceptional
interpersonal skills, highly organized, self managed and detail
orientated.
Major Achievements:
. Successful implementation of over $70m of Enterprise client contracts.
. 100% Retention and Renewal of all implemented enterprise client
contracts.
. Ensured exceptional levels of customer support achieving department
client satisfaction rating of 4.76 out of 5 points.
. Increased Sales Revenue by $1.7m per year from outside contract
activities with net profit rates of between 17% and 25% per project in
2002-2003.
. Executed marketing solutions to increase annual turnover achieving
115% of financial target in 2000-2001.
.
Career History:
Echo Global Logistics, Chicago IL Feb 08 -
Present
Senior Project Manager
Echo Global Logistics is a leading provider of technology based 3rd party
transportation management servicing the transportation needs of multiple
Enterprise and Transactional clients.
. Responsible for implementation, management and co-ordination of all
customer related activities across all departments including IT,
Accounting, Operations and Finance.
. Responsible for the end to end project management of high revenue
generating Enterprise contracts totaling over $70m per year in revenue
and $15m in gross profit.
. Implementation and management of Small Pak, LTL and TL contracts.
. Perform detailed analysis and documentation of client's requirements,
current business processes and workflow requirements.
. Integration of client ERP and Operational systems with Echo
Transportation Management Systems.
. Key resource in clarifying issues, advocating solutions, mobilizing
cross-functional teams and facilitating decision making in complex
environments. Excellent leadership, problem solving and relationship
building skills.
. Creation of critical path timeline and multi-phase, multi-modal
project plans while controlling risk through detailed change
management controls and reporting.
. Implement and train customers on Echo's suite of proprietary web based
technology.
. Ensure a smooth hand-off of major accounts to the Operations and
Customer Support Teams.
. Provide Sales Activity and Run Rate Analysis and investigate/rectify
revenue related issues.
. Consistently achieved 100% of annualized retention targets by
executing a strategic plan for each client and achieved client
satisfaction rating of 4.76 out of 5 points through attention to
client needs.
TradeGuider Systems LLC, Chicago, IL Feb 04 - Feb
08
Operations Manager
TradeGuider Systems LLC is a trading software company based in Chicago with
LTD offices in the UK. Designed to help track professional activity
entering and exiting the markets, TradeGuider provides Real Time or End of
Day charting packages to independent traders and investors across the globe
enabling them to observe and react to Smart Money activity in the traded
markets.
. Responsible for the negotiation and completion of multiple 3rd party
contracts including the placement of Shipping/Distribution, eCommerce
payment gateway and inventory production houses. Direct management
responsibility for ongoing contractual relationships.
. Line management of 2 direct sales employees.
. Sole responsibility for Orientation Class Presentations on software
functionality (web based and face to face). Also undertook one2one
sales demonstrations on the software platform.
. Ensured exceptional levels of customer support to increase sales
retention levels to 98%.
. Providing complete end-to-end management functions and software
support to global customer base currently estimated at 2000 users.
. Responsible for creation and negotiation of worldwide Reseller
Agreement. Ongoing management responsibilities for resellers.
. Leading role in production and distribution of TradeGuider sales
portfolio. This includes conceptual design authorization and
management of production activities.
. Management of customer database (SQL Server) and server records as
well as internal financial reporting.
GridCom (National Grid Company plc), London, UK Mar 01
- Feb 04
Major Account Manager
GridCom is the telecoms division of National Grid Plc, the national
distributor of electricity in the UK. GridCom was created to manage the
telecommunications contracts between National Grid and 5 high value
customers totaling over $10million per year and 90% of company income.
These companies were FTSE 100 telecoms companies throughout the UK.
. Actively pursued new business within existing relationships to where
Sales revenue increased by $1.7m per year from outside contract
activities with net profit rates of between 17% and 25% per project.
. Directly responsible for the total management of contracts worth in
excess of $10m.
. Presented at CEO level to obtain new project sign off.
. Line management responsibility for 2 members of staff who provided
admin support.
. Ensured all activities were undertaken on a sound commercial basis for
both client and employer by creating a 100% adherence policy to
contractual obligations and deadlines.
. Served as a liaison to internal finance, legal and delivery
departments to maintain superior customer relations.
. Provided prompt reconciliation of customer disputes resulting in 100%
renewal of all my accounts.
. Attended regular service review, contractual negotiation and financial
meetings to agree on all contract amendments and legal re-writing as
well as reviewing the level of service provided under aggressive
contractual timeframes.
. Collated final project costs and took full responsibility for client
invoicing.
Cable and Wireless Communications, UK Jun 99 - Mar
01
Business Development Manager
Responsible for the ongoing management and development of existing
customer relationships to grow and develop further business
opportunities and revenue.
. Provided marketing solutions to increase annual turnover. Achieving
115% of financial target in 2000/2001.
. Compiled and presented quarterly sales and release figures.
. Provided presentations to directors of prospective customers.
Cable and Wireless Communications, London, UK Apr 91
- Jun 99
Special Projects Designer (Including the County Hall Building, Shell
Building and St Georges Tower)
CWC was a provider of residential and commercial cable TV and internet
services in dedicated franchises within the UK. It was my role to design
the internal cable network for these high profile developments to ensure
new home owners received both NTL Cable TV and Telephony services. I was
also responsible for designing the backbone connections from off site into
the development building.
Education:
. Bromley College (UK) Associates Degree - Business and Finance
. Addington High School (UK) Received 7 O Levels exam passes
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