Manager Quality Assurance
Resume:
YVONNE SOTO
Bronx, New York 10463
************@***.***
SUMMARY
Service-oriented professional with over 25 years experience servicing
marginalized populations. A team player whose experience includes both
direct and indirect services assisting those formerly incarcerated and
individuals living with HIV/AIDS.
WORK EXPERIENCE
HARM REDUCTION COALITION, a national advocacy and capacity-building
organization. 10/04 - Present
Deputy Director
. Compile monthly/quarterly programmatic reports to board and funders
representing 2.5M in funding for agency.
. Responsible for all human resources support to agency including,
staff meetings, employee relations, staffing, benefits and
recruiting
. Oversee quality assurance reviews quarterly and semi-annually to
insure program compliance with HRC's and funders mandates.
. Assisted with selection of and worked with evaluation consultant to
conduct a 5 year program evaluation.
YAN MEDICAL, P.C., a medical care program providing services to those with
HIV/AIDS. 1/03 - 10/04
Director of Social Services
. Coordinated outreach efforts to 10 shelters, treatment programs and
transitional/emergency housing communities to promote services
. Managed a 1M medical care program providing services to those
infected with HIV/AIDS
. Conducted assessments and intake for 200 people to identify medical
needs and referrals to community based programs.
Fortune Society, Inc., agency supporting successful re-entry from prison
and prison alternatives 11/01 - 1/03
Senior Program Director - Fortune Academy Housing Program
. Administered 2.5 million dollars of state funding, HUD, Enterprise,
Low Income Tax Credit (LITC) Housing funds and rental income.
. Managed a newly renovated 9 million dollar housing program for men
and women transitioning from jail/prison, providing emergency
housing placement and short-term transitional housing.
. Supervised 35 case management staff and security staff providing 24-
hour services.
. Through regular attendance of Manhattan Community Board 10
meetings, facilitated a positive response of the program which
allowed an increase support of program services.
Women's Prison Association
9/92 - 11/01
ATI Program Director - Alternative to Incarceration Program
5/97 - 11/01 Administered 1.5 million dollars of City, State and
federal funding to provide women with alternative to incarceration in a
residential setting.
. Managed residential and community reporting program serving over 55
women per year.
. Supervised 15 staff providing case management services, court
advocacy and aftercare services.
. Designed a comprehensive program of staff training around working
with women and families, trauma, chemical addiction, mental illness
and the affects prison life has on repeat offenders.
. Designed and implemented data collection tools, policy and
procedure manuals and facility protocol to assess the quality of
the services.
YVONNE SOTO Page
Two
Women's Prison Association (con'd)
Program Director - Transitional Services Unit
9/92 - 5/97
. Managed 10 State and Federal contracts totaling over 3.5 million
dollars to provide HIV/AIDS services to criminal justice involved
women.
. Provided oversight of program delivery, administration, and data
collection for reporting contract compliance and service delivery.
. Supervised housing placement, transitional case management
services, community outreach, HIV testing/counseling and discharge
planning in city/state correctional facilities.
Hispanic AIDS Forum, De Mujer a Mujer Program
4/91 - 8/92
Program Director
. Managed $300,000 Center for Disease Control (CDC) contract
providing HIV/AIDS services to Hispanic intravenous users and their
sexual partners.
. Conducted focus groups and needs assessments on various community
based organizations in the South Bronx to identify HIV related
service training needs.
. Recruited, trained and provided technical assistance to community
based agencies on health education strategies and HIV/AIDS risk
reduction methods that could be introduced to people at risk of
contracting the virus.
NYC Department of Social Services, Division of AIDS Services
1/90 - 4/91
Staff Analyst
. Conducted housing placement in city SRO's for People with AIDS.
. Conducted assessments of city SRO's on quality of services and
vacancies to be able to place emergency clients.
. Conducted site visits to monitor the hotels adherence to DAS
requirements for continued placements.
NYC Department of Social Services, Division of AIDS Services
1/89 - 1/90
Certified Case Manager/Translator
. Formulated and revised service plans for HIV positive clients.
. Conducted in-depth assessments to identify client service needs and
linkage to cbo's.
. Conducted home visits to monitor clients' needs for permanent
housing placement or hospice care.
EDUCATION
MBA, Management and Global Economics
American InterContinental University (AIU)
BA, Business Administration and Marketing Management
Bernard M. Baruch College
Institute of Real Estate Management (IREM)
Accredited Property Manager's Training and State Certification Completion
LANGUAGES
Bilingual, English and Spanish. Fluent in both English and Spanish.
Contact this candidate