Customer Service Quality Assurance

Terrance D. Fryson

***** ****** ***** ** ******, Virginia 20191

Home Phone 336-***-****

*******@*****.***

EDUCATION:

Community College of the Air Force

A.S Degree in Munitions Systems Technologies

Guilford Technical Community College

Certification in Blueprint reading

Durham Technical Community College

Certification in Microsoft Access

QUALIFICATIONS;

IPC-A-610D and ANSI J-STD-001 and soldering Certified Specialist

American Society for Quality ISO 9001-2000 (Auditor)

Skilled in Scientific writing and Statistical Process Controls analysis, Gauge R&R, Sampling, and Metrology studies.

Proficient using Excel, Power Point, MS Word, Outlook, Pivot Tables, and Crystal Reports

Top Secret Military clearance (Active thru 2017)

Possess strong analytical skills and a solid understanding of electronic components and systems

AREA OF EXPERTISE

Troubleshooting Maintenance Repair

AC/DC Motors AC/DC Generators AC/DC Circuits

Communication Systems Radar Systems Navigation Systems

Uninterrupted Power Supplies Integrated Circuits Solid State Devices

Microprocessor Systems Safety ANSI J-STD-001 Soldering

Problem Solving Calibration Customer Service

Quality Assurance Schematic Analyzing Component Repair

INSTRUMENTATION PROFICIENCY

HP-Vee Test Instrument Met Cal Test Platform Logic Probe

Differential Pressure Testers Capacitance/Inductance Meter Resistance Standards

Measuring Signal Generators RX/TX Converters

power meters Digital Multi-Meters Analog Multi-Meters

Digital Oscilloscope Analog Oscilloscope Signal Generators

Network analyzers Spectrum Analyzer

DMM

Page 1

Terrance D. Fryson Resume

PROFESSIONAL EXPERIENCE

Quality Technician (contractor) General Dynamics Advanced Information Systems

2009

• Responsible for inspections of all in-house built and incoming parts from subcontractors

• Responsible for Auditing new designs and parts lists (pier review)

• Maintain daily workflow and NMR matrix

• Preformed reliability testing on first articles and repair of defective soldered parts.

• Maintained and provided engineering with feedback concerning CAR system

• Acted as ISO 9000 internal auditor for site

2007-2008 Laboratory Technician (contract), Energizer Battery Company

• Responsible for running laboratory trials evaluating equipment performance using Metrology and Gauge R and R studies,

failure analysis, destructive and non-destructive tests, data collection and evaluation.

• Perform and manage calibrations on mechanical and electrical equipment per calibration schedules as required.

• Ability to independently perform dimensional checks/functional tests on non-conformance parts/materials utilizing

calipers, micrometers, height gauges, hardness testers, fixtures, manufacturing aids, power tools, hand tools, etc.

2003-2007 Sr. Quality Technician, Unitive Electronics / Amkor Technologies

• Set-up review and audit of customer documentation, with appropriate inspection data.

• Review data for completeness and accuracy.

• Work with production control and manufacturing to resolve discrepancies identified in documentation.

• Submit final reports to Material Control for shipment with product wafers.

• Create and submit customer notifications for non-conforming material.

• Issue Temporary Process Changes and Corrective Action Plans.

• Maintain document control for all company procedures, logs, certifications, manuals and statistical process control

documentation.

• Trained and mentored all quality, production and engineering technicians and engineers on quality control and

documentation processes.

• Internal auditor for ISO9000-2001 recertification and surveillance audits.

• Provide outstanding support by meeting customers needs in a courteous and timely manner.

• Collecting, filtering, and documenting large amounts of data and provide analysis to help design

engineers improve simulations and future design iterations.

2001-2003 Operator Expert, R.F. Micro Devices

• Conducting impedance matching/circuit tuning to optimize performance and meet specifications

• Provided training and certification to new operators, with emphasis on attention to detail and quality.

• Performed routine equipment maintenance, modification and upgrades to improve efficiency and minimize down time

and bottle necks in area.

Page 2

Terrance D. Fryson Resume

• Work with engineering to address and correct issues in problem areas to maximize output.

• Soldering components on a PCB using a microscope when necessary

• Module evaluations for upconverters, downconverters, power amplifiers, and synthesizers.

1999-2001 Production Support Technician, DANA Corporation

• Provided manufacturing support for test operations, performed troubleshooting and repair of modified test boards used in

automotive steering systems.

• Using recurring problems detection equipment, root-cause and failure analysis.

• Repair defective equipment such as panels, power supplies, OSP boards, axis drives as well as spindles drive units.

• Maintain, test, and repair communications equipment using frequency meters, circuit analyzers, and other electrical and

electronic test equipment.

• Install and repair circuits and wiring using soldering irons and hand tools.

• Calibrate and align equipment components using scales, gauges, and other measuring instruments.

1996-1999 Staff Sergeant (E-5), United States Air Force

• Perform depot level maintenance to wiring electrical and armaments systems of military aircrafts using schematic

diagrams and fault isolation codes.

• Responsible for the maintenance, storage, testing, delivery and disposal of unguided non-nuclear munitions, nuclear

weapons and no hazardous unserviceable munitions.

• Used inventory management skills to maintain parts department for aircraft fighter squadron.

• Non Commissioned officer in charge of direct supervisor of 10 junior grade airmen.

Page 3

Terrance D. Fryson Resume

Contact this candidate