Human Resources Engineer

Summary Emerging User Experience leader with a mastery of user-centered practice and theory

Equipped with 10 years of consulting experience & more than 7 years practicing & leading UX

Tactful yet persistent evangelizer of User-Centered Design (UCD)

Rare balance of a strategic thinker and a skilled practitioner

Mentor, Coach and developer of eager minds

Producer of thorough, detailed, understandable and beautiful audience-centered documentation

(soup to nuts)

Excellent interpersonal communication, presentation and client interfacing/consulting skills

A healthy sense of humor and flexibility enabling effective collaboration under pressure

Professional User Experience Architect/Manager Acquity Group January 2008-present

Experience Lead collaborative discovery efforts including user research, audits of existing systems/sites

and stakeholder interviews to define and document a UX strategy/vision

Direct and execute interaction design efforts in order to translate complex requirements into a

user interface

Develop internal standards, methodologies and processes for consistent yet flexible delivery of

UX services

Assist in structuring engagements and preparing cost estimates

Grow Acquity's UX capabilities through staffing and professional development

Information Architect Razorfish October 2006-January 2008

Led and participated in immersive user research, concept testing, and usability testing

Translated target audiences' needs/motivation into compelling interactions and experiences

Documented detailed information architecture and interaction designs for rich internet

applications

Usability Engineer Career Education Corporation April 2005-October 2006

Led and executed all aspects of the User-Centered Design process

Represented the Web Development team on 2 Institutional Effectiveness (IE) boards

Trained the Web Development team in user-centered design techniques/methodologies

User Experience Analyst Hewitt Associates June 2003-April 2005

Insured a user-centered design of client HR portal

Facilitated communication between system designers, implementers, and other stakeholders

Gave customer/stakeholder walkthroughs and elicited feedback

Human Resources Hewitt Associates May 2000-June 2003

Technical support for custom HR tools and technical trainer for new-hire orientation

Assisted with campus recruiting

Administered benefits for key client

Areas of Expertise Evaluation

Research

Strategy

Interaction Design

Training

Education MS Human-Computer Interaction DePaul University Chicago, IL

BS Psychology Brigham Young University Provo, UT

Skills Heuristic Evaluation

Cognitive Walkthrough

Experience Audit

Competitive Analysis

Ethnography

Contextual Interviews

Task Analysis

Card-Sorting

Usability Testing

Focus Groups

Meta Analysis/Secondary research

Conceptual Diagrams

Site Maps

Taxonomies

User Flows

Wireframes

Interaction Specifications

Prototypes (Low & High Fi)

A/B testing

Surveys

Pre/Post Usability Testing

Software Visio

Axure (Prototyping)

Morae (usability testing)

Camtasia (usability testing)

CardZort (card-sorting)

Dreamweaver

Photoshop

Illustrator

Flash

Industries Retail

eCommerce (B2C & B2B)

Banking

Financial Services

Social Networking

Food Service

Energy

Publishing

Telecommunications

Office Supplies

Human Resources

Online Education

Consumer Packaged Goods

Electronics

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