Customer Service Sales

BLAIR BAKER

217-***-****

*****.*****@*******.***

Outstanding Business Professional with a passion for Client Services and

Product Management

EXPERIENCE

Senior Coordinator Rose Dental Group Austin, TX 4/09 to Current

. Manage total development, implementation, training and maintenance of

the entire Corporate Customer Service Program

. Prepare items for data entry, including the coding of vendor and

account information on check requests and invoices

. Provide exceptional program support with a demonstrated ability to

improvise, improve procedures and meet every demanding deadline

. Ensure efficient business office operations, consistency of treatment

and application of policy

. Manage data for client retention, correspondence, profiles, products

and contacts

. Responsible for all team and staff recruitment, interviewing and

hiring, as well as the associated human resource functions

Marketing Director Peffer Wellness Center Bloomington, IL 5/08 to

2/09

. Directed all clinic marketing initiatives, including the hiring,

training and management of marketing teams of up to 5 employees

. Managed all marketing data and program records, information requests,

project and contact records

. Promoted the business with quantifiable positive results including a

measurable client increase of 51%

. Developed and managed the complete employee training curriculum

. Cooperated with external organizations to further the business and

marketing goals of the organization

Account Manager Westaff Champaign, IL 8/07 - 5/08

. Attracted and retained new clients for the firm

. Increased by 28% the total employed clients within the first 6 months,

contributed to raising Gross Profit by 25%

. Coordinated meetings with clients and staff and wrote a business plan

for Business-to-Consumer sales

. Elicited, analyzed and managed client information for as many as 100

active clients at any given time

Team Lead Biaggi's Bloomington, IL 11/05 - 6/07

. Supervised and led teams of 10-20 employees on a regular basis

. Trained and mentored new employees while installing and facilitating a

continually evolving training program

. Managed, administered and balanced inventory and business data

. Verified data, figures, postings and documents for correct entry,

mathematical accuracy and proper codes

Assistant Manager Enterprise Margate, FL 6/02 - 11/05

. Supervised up to 10 team members for multiple locations across

multiple U.S. Regions

. Managed employee schedules, coordinated sales training and

interviewed/hired new employees

. Consistently performed in top 10% of regional sales across 4 different

states against 220 other associates

. Coordinated and administered bookkeeping duties involving fleet

records, accounts receivable and petty cash

EDUCATION

Bachelor of Science in Business Administration, August 2004

Bachelor of Science in Marketing, August 2004

Illinois State University, Bloomington, IL

TECHNICAL

General: Forte Systems Chiro 8000, Page Maker, 2nd Wave, Dentrix

Operating Systems: Windows Vista, 2000, XP

Microsoft Office: Word, Access, Excel, PowerPoint, Outlook

CERTIFICATIONS/AFFILIATIONS

. David Singer Enterprises Certified Public Relations Assistant

. Certified in Enterprise Company Sales and Diversity Training

. Kerry Straine Consulting Training

INTERESTS

Youth Sports Coach and Mentor, Baseball, Personal Health and Fitness,

Camping

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