Customer Service Manager

RENE D. SILERIO

PERSONAL INFORMATION

Address: ***** * ********* ***.

Maricopa, AZ. 85239

Cell: 760-***-****

Email: ****.*******@*****.***

EXPERIENCE

V SUNSHINE CONNECTIONS INC.

2717 W Southern Ave Tempe, AZ 85282

March, 2008 - Present

Supervisor: Angel Fernandez (Operations Supervisor)

Phone: 602-***-****

INSTALLER

My responsibilities include installation of high speed internet,

wireless and hardwired network, telephony, digital/video, pre/post wired

upgrades, voice, video and data service call for COX Communications and

troubleshoot all aspect of related cable structure, networking computers,

Customer service and resolve any issues involving installations.

V CENTURY SHOWER DOOR CO. INC.

TORRANCE, CA.

Aug 2006 - September 2008

Supervisor: Ron Long (Operations Manager)

Phone: 800-***-****

INSTALLER

My responsibilities as installer was install custom and standard

shower, tub and steam enclosures with elegant heavy glass frameless shower

doors as well as beautiful custom mirrors for home and business using glass

fabricated to specifications curved, bent, beveled, etched & mitered glass

and other heavy glass repairs are my specialty and providing excellent

service to our customers, perform install o enclosures with 35 , 90 with

3/8" and 1/2" wide glass and special off angle, install heavy glass

V DISH NETWORK

SANTA ANA, CA.

July 2005 - August 2006

Supervisor: Jorge Ugalde (Field Service Manager)

Phone: 714-***-****

FIELD SERVICE SPECIALIST

My responsibilities as FSS is review installation specifications,

building permits, manufacturer's instructions, and government ordinances to

determine installation site is uses problem-solving and technical skills to

install satellite dishes and related equipment, evaluates job site to

assess optimal placement of satellite dish and communicates with customers

to review the installation process, Troubleshoots systems to determine the

appropriate resolution for reported problems with usage, Provides customer

education regarding system usage, manages the administrative processes

including van inventory and appropriate documentation, ensures that the

highest quality of service is provided to promote superior customer

satisfaction, adheres to safety guidelines and requirements.

V GE PARALLEL DESIGN Inc.

TEMPE, AZ.

OCT 2003 - JULY 2005

Supervisor: Cindy Dorinsky (Supervisor)

Phone: 480-***-****

SOLDERING ASSEMBLER

My responsibilities was assembly of electronics medical equipment,

test cables and components with electrical and mechanical specifications,

Performed all small mechanical assembly operations by using hand tools and

machines, Carried out various types of electrical, electronic and electro-

mechanical assembly related operations, Performed final testing on newly

created equipment to meet engineering specifications, Used various types of

measurement tools and gauging devices for accurate measurement, Followed

work instructions and manufacturing process instructions in performing

standard tasks such as component installation, optical alignment,

electrical wiring, hand soldering and cable harnessing on sub-assemblies.

V MITSUBISHI PIMS.

MEXICALI, MEXICO.

APRIL 1998 - SEP 2001

Supervisor: Ramiro Jacinto (Engineering Manager)

Phone: 686-***-****

ASSISTANT ENGINEER

My responsibilities was repair and maintenance electronic equipment,

use of electrical and electronic test systems such spectrum analyzer,

temperature chambers, gauss meters, test voltages and resistances of

circuits to insulate defects following schematic diagrams using voltmeter,

oscilloscope, signal generator and other electronic testing instruments,

assisted subordinates and supervisor in identifying and resolving problems,

responsible for create graphics of transit product for engineering.

Skill

> Repair and maintenance of electronic equipment.

> Install A/V equipment and wiring.

> Ability to work under pressure and team work

> Rapid ability to learn new and innovative techniques and/or work tools

appropriately.

> Drawing Comprehension and Interpretation.

> Sense of urgency

Computer skills:

> MS Office (MS Word, MS Power Point, MS Excel, MS Access, MS Outlook)

> C programming

EDUCATION

Universidad Aut noma de Baja California (U.A.B.C), Campus Mexicali.

Mexicali, Baja California, M xico.

Electronic Engineer

Completion: June 1999 (Partial Diploma)

LANGUAGES

V Spanish

V English

S I n c e r e l y

Rene D. Silerio

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