Customer Service Manager
Resume:
Sam Shah
Edison, NJ ***20
908-***-**** (H), 908-***-**** (C)
**********@*****.***
Professional Summary
. Extensive P/L operations and engineering management
experience in Chemical, Foods, & Pharmaceutical
industries operating under ISO 9000, FDA, cGMP, TQM,
HACCP, AIB, and lean manufacturing programs.
. A strong leader with extensive achievements in safety,
regulatory, and environmental performances with no lost
time incidents.
. A problem solver with a proven track record in
streamlining processes, implementing costs controls, and
reducing operating costs by more than >10%
. A strategic planner with a history of improving supply
chains, increasing productivity, and reducing working
capital by >15-20%
. An innovative thinker with successful experience in
leading new ventures, commercializing new products,
managing new capital projects, and setting up annual
operating plans & budgets.
. A team builder and strong communicator with successful
experience in developing self directed work teams and
negotiating union contracts.
EXPERIENCE
10/08 to 4/10 Ferro Corporation, S. Plainfield, NJ
Engineering Manager
Managed project & manufacturing engineering group of
eleven employees. Responsible for preparing &
implementing capital budgets, resolving operation
problems, maintaining SPC, implementing cost reduction plans, and
executing lean manufacturing programs. Also, performed
PSM and led efforts to resolve safety and compliance
problems.
4/05 to 9/08 Watson Foods Inc. CT, ILL
Director of Operations
. Manufacturing included granulation/ encapsulation of
specialty chemicals, as well as production of food
ingredients, edible polymer films, spray dried vitamins,
tablets, and liquid & powder blends.
. Responsible for the overall operations of three facilities
with more than 250 employees. This included manufacturing,
capital & expense budgets, P/L, supply chain management,
maintenance, TPM, HACCP, FDA, CAPA, validations, cGMP,
team building, engineering, quality, safety, and
regulatory compliance.
. Improved productivity by 15%.
4/02 to 2/05 Fisher Scientific - Specialty Chemical Division,
Fair Lawn, NJ
Engineering Manager
. Plant produced high purity chemicals for pharmaceuticals,
biotech, and specialty formulations.
. Managed process / project engineers, maintenance,
pilot plant operations, and troubleshooting of day
to day operations.
. Managed a total of $6 M of capital projects for
process and capacity improvements.
. Designed processes to meet FDA, cGMP, ISO 9000, PSM,
and OSHA regulations. Wrote and executed validation
protocols. Managed 3 engineers and several
consultants.
. Reduced operating costs by $250K.
8/98 to 10/00 Safety Kleen Corp., Linden, NJ
Operations Manager
. Operations included the distillation of mineral spirits
and high purity chemicals for pharmaceuticals.
. Oversaw manufacturing processes, pilot plant, QC, R&D,
process / project engineering, process scale ups, costs,
budgeting, financial controls, cGMP, safety, regulatory
compliance, and customer service. Managed 45 employees.
. Improved productivity that resulted in a 7% reduction of
operating costs.
10/95 to 7/98 Chem Economics, Inc. Edison, NJ
Principal
. Performed process engineering studies, technology
transfers, process scale ups, and process designs
for batch processes. Prepared P & ID, process
optimization, manufacturing cost estimates, and
profitability studies for new chemical processes.
. Provided assistance in teamwork formation, operation
training, and plant start ups. Performed process
safety analyses (PSM).
. Designed and oversaw the start-up of PUD, Polyester,
and spray dried chemical plants for various
customers in India.
11/92 to 9/95 Zinsser/ Zinchem Group of RPM Inc.,
Somerset, NJ
Group Director of Manufacturing &
Engineering
. Manufacturing included the production of Acrylic /
Styrene based polymers, resins, specialty chemicals,
adhesives, coatings, sealants, and specialty blends
for pharmaceuticals.
. Responsible for the overall operations of six
facilities with more than 350 employees. This
included manufacturing, capital & expense budgets,
P/L, safety and compliance, labor relations, quality
control, maintenance, engineering, customer service,
and supply chain management.
. Oversaw implementation of PSM, TQM, SPC, cGMP, and
self empowered team formation. Negotiated union
contracts that resulted in higher productivity and
flexibility.
. Prepared & implemented operating plans and budgets
for two divisions.
. Reduced operating costs by 19% through efficiency
and planning. Developed self-directed work teams.
7/88 to 11/92 Allied Signal Corp., Elizabeth, NJ
Production Superintendent
. Plant produced specialty chemicals, FDA grade
polymers, pTFE, Freon, and solvents.
. Oversaw manufacturing, process engineers, cGMP,
costs, quality, shipping, maintenance, safety &
regulatory compliance, and labor relations.
. Managed 70 employees. Position required budgeting &
financial controls.
. Participated in technology transfers and
commissioning of new plants involving European and
Asian joint ventures. Managed commercialization of
PVDC polymer.
. Reduced operating costs by 11%.
6/80 to 10/87 Sherwin Williams Co - Chemical Division,
Fords, NJ & Chicago, IL
Plant Manager / Area Manager
. Plant produced food grade BHT, Phenol-Formaldehyde
resins, and specialty chemicals.
. Responsible for the overall operation of the
facility including manufacturing, P/L, expense &
capital budgets, labor relations, maintenance, QC,
engineering, safety & regulatory compliance,
shipping, and inventory control. Managed 75
employees.
. Participated in technology transfer and joint
ventures in Mexico and Europe.
. Turned around site profitability from a $2M loss to
a $350K gain by improving productivity and reducing
off spec. production.
Process Supervisor
. Oversaw the production of alkali blue pigment, ink,
and powder. This included managing manufacturing,
maintenance, engineering, quality, and budgets.
Managed 51 employees.
Group Supervisor - Process Engineering
. Oversaw process engineering, R&D, and pilot plant
operations. Provided technical
support to chemical, pigment, and resin
manufacturing operations. Managed 10 employees.
. Prepared capital budgets, costs, and financial
analyses. Performed technical, marketing, and
economic studies leading to the acquisition of
chemical operations in NJ.
. Implemented process improvements that resulted in
annual savings of $380K.
EDUCATION Cleveland State University, Ohio
MBA in Finance
Wayne State University, Michigan
M.S. in Chemical Engineering
L.I.T., India
B.S. in Chemical Engineering
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