Customer Service Manager

ANDRE T. HARRIS

*** ********** ***, ******* ****, VA 23606

Home: 757-***-**** / Cell: 757-***-**** / Email: ***********@***.***

OBJECTIVE

To obtain a position that will allow me to utilize my skills in Management,

Operations, Logistics and Leadership.

RELATED EXPERIENCE

Amware Logistics Services

Suffolk, VA

Operations Manager

11/08-2/10

o Develops production, safety and quality goals with supervisors and

holds them accountable.

o Provides guidance to the development of process plan, including

personnel requirements, material needs, subcontract requirements,

facility needs, and tooling and equipment needs.

o Ensures all established costs, quality, and delivery commitments are

met.

o Coordinated activities with all other functions of the organization

and suppliers to obtain optimum production and utilization of human

resources, machines, and equipment.

o Reviews production and operating reports and directs the resolution of

operational, and maintenance problems to ensure minimum costs and

prevent operational delays.

o Determines responsibilities of assigned organization and staff

positions to accomplish business objectives and maintains vendor

relationships.

Avid Medical Distribution Center

Warehouse Manager

Toano, VA

11/04-11/08

Supervise all Warehouse operations in compliance with established policies

and procedures.

Ensure that production schedules are established which most effectively

utilize manpower and equipment.

Implement appropriate programs for communicating the status of operations,

introductions of new methods and/or systems, solving problem situations,

training and development of personnel

Continue to analyze all phases of production and work with appropriate

personnel to institute cost savings practices and more efficient processes

and procedures. This includes quality control, maintaining labor cost and

cost of good sold levels as established by the Managing Partner.

Bank of America

Consumer Risk Operations Team Manager

Norfolk, VA

10/03-11/04

Managed 30 employees assigned to provide world-class customer service to

BOA credit card holders.

Responsible for training, performance reviews, performance management,

mentoring, and career development of direct reports

Assisted in the development and implementation of continuous improvement

programs.

Presented monthly team/department results to Senior Leadership at Monthly

Business Reviews.

Gateway Manufacturing

Senior Operations Supervisor

Hampton, VA

6/96 to

9/03

Manage the overall Logistics/Planning of products through the distribution

center, to provide on-time delivery that will surpass our client's

requirements and expectations, 95% same day Fulfillment.

Responsible for the supervision, training, performance review, performance

management, mentoring, and career development of direct reports

EDUCATION/TRAINING

Electronic Institute of Technology

Hampton, VA

Industrial Electronics

1988-1990

New Horizon Technical Center

Hampton, VA

Electronics

1984-1986

Training Certifications

Old Dominion University

o Lean Production and Workplace Organization, Certification

o Logistics: distribution channels and just in -time {JIT} manufacturing

Training

o Six Sigma Greenbelt Certificate

o Effective Management I and II, Diversity and Harassment Training

o Core Skills-Building, Effective Communication, Handling Conflict,

Certificate

o Total Quality Management, Statistical Process Control, and ISO Training

Certificate

o Continuous Improvement and Resource Management Certification

Contact this candidate