Sales Customer Service

Location:

Posted:

June 23, 2010

Dana Spencer’s Resume

Objective

Seeking a position of responsibility that will benefit/ utilize my education in business (MBA), sales/ territory management

experience, and positive interaction/ communication skills to improve company sales/ business results.

Profile

Target-driven professional with demonstrated ability to appropriately budget while increasing corporate revenues. Demonstrated

ability to adapt to new markets/ procedures/ policies and dramatically improve revenue in stagnant territories. Motivated to

deliver exceptional customer service with exceptional communication/ relationship management/ and presentation skills proven

to result in successful business outcomes.

Professional Experience/ Achievements

• 2007- Achieved #1 sales in territory/ top 5% in region;

-Consistently achieved top 6 territory status out of 150 territories in region.

• 2008- Achieved top 2% sales in territory/ top 1% in region;

-Grew territory from 50th territory position ranking to 1st place territory position out of 150 territories in region.

• 2009- Achieved top 2% sales in territory/ top 1% in region;

-Maintained territory rankings of 1st place out of 150 territories in region throughout 2009.

Education

• Masters of Business Administration, 2009 (MBA) GPA: 4.0/4.0

Ashford University - Clinton, IA.

• Bachelor’s Degree in Administration of Justice, 2006 GPA: 3.1/4.0

University of Maine - Augusta, ME.

Employment History

Pharmaceutical Sales Professional: NovaQuest (Quintiles Transnational), Bangor, ME. & Raleigh, NC (3/07- 12/09)

Worked independently and on a team with a high degree of proficiency; maintained a strong working knowledge of products;

applied learned product knowledge to exceed established sales objectives; analyzed territory/ sales performance and market

trends to optimized impact & implemented appropriate actions to increase performance; ensured timely & competent

administrative management duties related to position (i.e., work hours, sales calls, meeting customer objectives/ needs,

communication responses, synchronization, sample inventory & control, and expense reporting.

Case Manager IV: Catholic Charities (Maine), Bangor, ME. (12/06 – 3/07)

Delivered of case management services to eligible children/ families; evaluated client progress; coordinated services and monitor

effectiveness; maintained complete clinical records for clients and caseloads; advocated client rights and; provided assistance to

clients and their families in accessing and securing housing, financial, food, vocational, medical, counseling and social services.

Mental Health Worker-I: Dorothea Dix Psychiatric Center, Bangor, ME. ((9/04 – 12/06)

Ensured the safety & dignity of patients at DDPC, formerly Bangor Mental Health Institute (BMHI). Worked with established short

and long-term treatment objectives/ goals to ensure patients quicker stabilization, necessary for patient’s reintegration into the

community setting.

Behavioral Specialist: Bangor Counseling Center, Bangor, ME. (7/02 – 8/04)

Worked 1:1 with children/ adolescents diagnosed with behavioral and/ or developmental disabilities. Guided by professionally

implemented treatment plans with established short and long-term goals and objectives to help individuals with daily activities,

either in clients’ home or community setting.