Customer Service Real Estate

BARBARA WALLACE

Home 404-***-**** Cell 678-***-****

barbara_wallace1@ bellsouth.net

CAREER OBJECTIVE

Seeking a career opportunity whereas I can utilize my extensive knowledge and successful experience

in Customer Service, Claims, Real Estate and Supervisory. A position offering opportunities for

personal contributions and professional growth.

PROFILE

15 years of experience in Customer Service, Claims Processing, Sales, Supervisory and Real Estate.

Self motivated and a team player.

WORK HISTORY

SOLID SOURCE REALTY-ROSWELL, GA. JULY 2009-PRESENT. Real Estate License Placed.

REMAX GREATER ATLANTA

(REALTOR) DUNWOODY, GA. APRIL 2007 - JULY 2009

Real Estate Home Sales. Enter new listings utilizing FMLS and MLS. Marketing via websites, virtual

tours and magazines. Complete contracts for home purchase and process files from contract to

closing. Prepares email communication to Loss Mitigation Department as required to negotiate a

Short Sale. Prepare necessary documents requested by Lender.

CHAPMAN HALL REALTORS (REALTOR) ATLANTA, GA. MAR 2004-MAR 2007 - Real Estate

Home Sales.

REMAX NORTHEAST

(REALTOR) LILBURN GA. NOV 1998 - FEB 2004

LICENSED ASSISTANT (LISTING COORDINATOR) High volume real estate sales office.

Assist with the training of new agents. Process home listings and under contract files. Responsible for

communicating with customer by providing feedback on home showings. Prepare flyers and other

marketing material as required. Appointed as On Site Realtor for New Construction Home Sales Site.

Prepare contracts and schedule customer's walk throughs and home inspections. Responsible for

marketing and customer service.

AMERICAN BANKERS INSURANCE-NORCROSS, GA. FEB-1989-MAR 1998

CLAIMS EXAMINER OCT-1995- NOVEMBER 1998

Investigate claims to determine appropriate coverage. Negotiate settlement with insured and issue

payment on all covered losses within settlement authority. Issue denial letters as needed. Review

outside Independent Adjuster's report to assure file completeness according to policy guidelines.

Communicate with insured daily and document file activity and monitor file diary.

CUSTOMER SERVICE CLAIMS SUPERVISOR JAN 1993-OCT 1995

Promoted from Customer Service Representative to Customer Service Supervisor.

Supervise 5 employees daily. During Storm Catastrophe supervise up to 15 representatives.

Train customer service rep to take claims via phone and assign claim to the appropriate adjuster.

Set up claim reserves. Responsible for weekly production reports.

COLONIAL BANK- SEP 1987-JAN 1989

BOOK KEEPING DEPT& PT TELLER

Assist customer with account information via phone. Process return items daily as requested by

manager. Charge off overdrawn accounts monthly and report to Chex Systems. Send charge off letter

to customer. Prepare bank statements monthly and mail to customer. Varying Branch's computer

offline daily to receive daily batch transmissions. Assist Teller Station as needed.

EDUCATION

Southern Union College (Finance) Opelika, Al Sept. 1984- Dec 1986

Shorter College (Business Administration) Marietta, Ga 1992-1993

Barney Fletcher School of Real Estate( Real Estate License) Atlanta, Ga Jan .1998

Introduction to Short Sales-Morris Hardwick&Schneider - May- 2008

REO I ( BPO Asset management) & REO II (REO Transactions) Oct. 2008

SKILLS: Customer Service, Negotiation, Microsoft Office & Accounts Payable

REFERENCES: Available upon request

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