Manager Testing
Resume:
Cindy Wong
**** ******* **** ******, ** *****
815-***-**** ********@*****.***
OBJECTIVE and STRENGTHS
Information Technology Professional with experience in Software Quality
Assurance and Testing. Have knowledge of all phases of the Software
Development Life Cycle (SDLC. Experienced in manual and automated testing,
as well as unit, regression, integration/system, end-to-end, and user
acceptance testing of Web-Based Applications, Client/Server Applications,
and Mainframe on various testing platforms and using various testing
tools. Experience in reviewing documentation to create test documentation,
test plans and test cases based on the application's features or changes,
client's requirements and other relevant specifications.
Fluent in Spanish and spoken Chinese. Possess excellent verbal and written
communication skills. Highly energetic and enthusiastic, possess extremely
good analytical and problem solving skills and a perfect team player with
strong interpersonal skills.
TECHNICAL KNOWLEDGE BASE
Programming Languages Java, C, C++, VB.Net, SQL, HTML
Testing Tools Mercury Quality Center, Test
Director, Quick Test Pro, Winrunner
RDBMS SQL Server, TOAD, Oracle, MS
Access, MySQL
Business Related Technologies Sharepoint, Rational Rose,
Requisite Pro, MS Visio, UML
WORK EXPERIENCE
QA Analyst/Lead: Perot Systems at Owens & Minor Richmond, VA 08-
2010
. Lead the testing effort in the implementation of a Microsoft CRM, a
.NET application, including test plan and test case creation and
execution, defect reporting, defect retest, and status reporting
using Quality Center.
. Managed a team of 7 on-site and 3 offshore QA Analysts and
coordinated all QA activities from test planning to test execution
and status report while ensuring testing completion on time for a
large scope project on the company's core web-based application
affecting the look and feel of over 280 pages.
. Created a system test plan detailing the strategy to approach
testing while ensuring 100% test coverage using QC's Traceability
Matrix.
. Directed defect status meetings with release, development, and
environment leads.
. Worked closely with development, PM, and business users to ensure
timely milestones delivery.
. Conducted war rooms sessions for rapid collaborative testing for QA
testers, developers, and subject matter experts.
. Served as mentor to new QA members under the supervision of the
reporting manager.
. Worked closely with QA manager and QA team to create and implement
a Test Metric design which to use as a guideline for test status
reporting.
. Worked in a team environment and assisted the QA team in carrying
out everyday activities.
. Performed both back-end testing using queries to the Oracle and SQL
Server and front-end testing using manual and automated testing
tools on web-based, client-server applications and Mainframe.
. Involved in system and integration testing for several projects
across different applications.
. Worked closely with the EDI team to test for ASN (856).
. Served as the Subject Matter Expert for 3 main applications (web-
based order entry system, a warehouse management system, a
mainframe order processing system) used by our Fortune 500 Company
with knowledge on 4 other applications.
QA Analyst: Capital One Financial Richmond, VA 07-08
. Wrote technical documents based on business user's requirements
. Evaluated user requirements and business requirements for
testability.
. Wrote technical specifications, created detailed test plans and
tested custom and functional enhancements.
. Identified test data based on specifications given by the client.
. Designed and documented test procedures and test cases for user
acceptance, functional and integration testing.
. Generated automation scripts in Quick Test Professional using
Keyword view and Expert view.
. Wrote automated test cases for regression testing using QTP.
. Added verification, standard, output checkpoints in QTP for web
application.
. Created extensive Data Driven Test Scripts to read data from MS
Excel files for data validity testing. Checked for data
boundaries/limits and incorrect input of data.
. Defined GUI checkpoints to check frames, tables, cells, hypertext
links, image links and images.
QA Analyst: Wells Fargo & Co. San Francisco, CA 06-07
. Created Virtual Objects so that QTP could recognize the objects in
application which it would not normally recognize.
. Managed the objects in the Object Repository for reusability and to
prevent redundancy of objects.
. Parameterized scripts to avoid code redundancy and hard coding of
frequently changing values.
. Created database checkpoints in QTP.
. Analyzed business requirements and technical specifications and
developed test scripts for the application.
. Performed positive and negative testing, User Acceptance Testing
and End User Testing.
. Prepared and executed test cases during System and Regression
testing.
. Identified and documented all issues and defects to ensure
application software functionality.
. Wrote defect reports, tracked and verified corrections using
TestDirector.
. Provided training for end-users and helped desk personnel during
acceptance testing.
. Prioritized, evaluated, monitored defects and analyzed defect history.
QA Tester: News Corp Inc. Los Angeles, CA 06 enerated the Test
Approach, Test Plan and Functional Test Acceptance Criteria
as per the project
. Created test cases to ensure that the changes conform to the
requirements.
. Performed manual testing of different modules of the application at
various stages of the testing cycle.
. Performed data-driven testing to test the application.
. Reported defects found in the system to the developing team using
Test Director.
. Presented testing strategies, techniques and participated in local
group meetings.
. Documented and Reported test progress on a daily basis.
EDUCATION
BS in Computer Science and Minor in Business Administration
Messiah College Member, Sigma Zeta National Science and
Mathematics Honor Society Member, Alpha Beta Gamma
International Business Honor Society
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