Sales Customer Service

Mary Jane Boyd

**** ******** **** *****

Round Rock, TX 78665

http://www.linkedin.com/in/maryjaneboyd

PROFESSIONAL PROFILE

Masters of Business Administration (Global Management) with ten years of

progressive experience in all facets of marketing, business development,

and account management. Extensive experience in development, and

management, of long term client relationships as well as extensive studies

in competitive research and market analysis in various industries

including, but not limited to, Information Technology, Government,

Education, Manufacturing, and Financial sectors.

CORE COMPETENCIES

Competitive Analysis; Marketing; Market Research; Sales: Inside, Technical,

Consultative; Relationship Management; Negotiation; Team Building and

Management; Large Audience Presentation; RFP Management ; Windows Operating

Systems: Windows 98, NT, XP Professional, Vista; Microsoft Office: Word,

Excel, PowerPoint, Access, Outlook; Intuit QuickBooks; SalesForce;

FileMaker; Adobe Acrobat; Adobe Photoshop; Adobe InDesign; Cisco WebEx;

Citrix GoToMeeting; HTML coding.

PROFESSIONAL EXPERIENCE

SALES MANAGER/SENIOR ACCOUNT EXECUTIVE

Sapling Learning, Austin, TX

May 2009 - Present.

- Expanded Higher Education client base increasing total users from 500 to

9000 + in 8 months.

- Established marketing and sales strategies and processes for growing

firm.

- Coached/mentored new employees on products and sales techniques.

- Attended industry trade shows and discussed Sapling Learning's advantages

with potential clients.

- Maintained reporting and data analysis of Company sales operations

through evaluation of data and establishment of metrics.

WEBINAR SPECIALIST / MARKETING SPECIALIST

Replicon, Inc, Austin, TX

January 2008 - March 2009

- Managed and hosted web-based presentations of Software to audiences of 1

- 200+ persons seeking web-based time management and resource allocation

software.

- Collaborated with Sales Team offering client insight and additional

information gathered during marketing presentations to aid in sales

success.

- Assessed competitive products and offered intelligence to Sales and

Development teams

SUBSTITUTE TEACHER

Pflugerville Independent School District (PISD), Pflugerville, TX

August 2006 - January 2008

- Provided leadership and guidance to students while teacher was

unavailable due to training and/or personal leave.

MARKET ANALYST (CONTRACT/PROJECT)

Chatsworth Products Inc., Georgetown, TX

February 2006 - August 2006

- Produced the highest sales growth in successive years as result of

project outcomes.

- Managed project market analysis and research support critical for the

success of global expansion initiative including management of Project RFP

process.

- Aided in Company-wide database cleanse.

SENIOR ACCOUNT EXECUTIVE

Sheshunoff Information Services, Austin, TX

January 2004 - February 2006

- Led Sales Team for 6 consecutive months, ranking Top 5 in sales among 60.

- Produced $150,000 annually via sales of financial data / analysis and

management products through establishing new accounts and developing a

strong sales pipeline of key decision makers and influencers.

- Assisted, and played key role, in facilitation of over 4 new product

launches.

- Coached/mentored new employees on products and sales techniques.

- Excelled in various positions including Account Representative, Assistant

Sales Manager and Online Account Manager (7 state territory).

MARKETING REPRESENTATIVE / MANAGEMENT TRAINEE

Enterprise Rent-A-Car, Austin, TX

June 2000 - April 2001

- Expanded Enterprise Corporate Market in 3 months winning 6 new corporate

accounts.

- Provided operations support for multiple branches that included corporate

account billing, accounts receivable and customer service.

- Marketed to insurance companies, body shops, and corporate prospects,

determined business requirements, structured and presented cost-effective

solutions.

ADDITIONAL PROFESSIONAL EXPERIENCE:

April 2001 - January 2004

Various temporary / project positions including lead generation, call

center experience, project administration, office administration, and cold

calling.

EDUCATION

Masters of Business Administration, University of Phoenix, Phoenix, AZ

2003 - 2005

Major: Global Management

GPA: 3.55

Bachelor of Arts, Texas A & M University, College Station, TX

1995 - 2000

Major: Communications / Minor: Business Administration

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