Customer Service Software
Resume:
Shawn W. Brown
**** ***. ** ( Douglasville, Georgia 30135 678-***-**** (
**********@*****.***
OBJECTIVE
Seeking an IT Professional position, where my 8 years of experience and
knowledge in software deployment, troubleshooting, network
configurations and enhancements, hardware installation, system
upgrades and custom builds, can be put to use within a company to
maintain objectives, meet deliverables and make the company more
profitable, giving them a competitive edge in the marketplace.
Education
BACHELOR OF SCIENCE IN SOFTWARE ENGINEERING APRIL, 2006 -
DECEMBER, 2008
Colorado Technical University - Colorado Springs, Colorado
o Concentration in Security
Master of Science in Information Systems April, 2010 -
April, 2012, anticipated
Strayer University - Douglasville, Georgia
o Concentration in Network Management
Certifications: CompTIA A+, CompTIA Network+, CCNA, CCNP (In progress)
Software: MS Windows 98 - Windows 7, Office 2007 (Word, Excel, PowerPoint,
Outlook), Access, Dreamweaver CS4, Photoshop CS4, QuickBooks, Peachtree,
Microsoft Accounting, Paint Shop Pro, Server 2003, basic UNIX/LINUX,. Cisco
VPN client, Cisco QuickVPN, Wireshark, Endian Firewall Community 2.2 & 2.3
Languages: HTML, XHTML, JAVA, and SQL, UML,
Qualifications Profile
o CONCENTRATED EXPERIENCE IN DEVELOPING DATA ENCRYPTION SYSTEMS,
DISASTER RECOVERY PROTOCOLS, AND COMPREHENSIVE NETWORK SECURITY
PLANS FOR HYPOTHETICAL COMPANIES AND BUSINESS SCENARIOS.
o Broad experience in computer build-out, software/hardware
installation, maintenance, network design, security updates, repair,
and troubleshooting.
o Critical thinker and analytical problem solver with strong technical
skills and the ability to easily master new technologies, systems,
processes, and procedures.
o Solution-oriented self-starter and adaptable fast learner with an
entrepreneurial background, a strong work ethic, solid decision-
making abilities, and a positive "can do" approach.
o Adaptable team member with excellent communication and interpersonal
skills and extensive experience collaborating to achieve project
goals and ensure quality delivery.
o Ability to rapidly diagnose and resolve technical issues.
o Understanding of Routing Protocols (Rip, OSPF, and EIGRP)
o Understanding of Access Control Lists.
o Understanding of VLAN configuration and deployment.
o Knowledge of IP address Subnetting.
o Understanding of spanning tree protocol.
o Experience implementing VPN solutions.
o Firewall installation and configuration.
Shawn W. Brown
4595 Hwy. 92 ( Douglasville, Georgia 30135 678-***-**** (
**********@*****.***
Professional Experience
Independent IT Contractor - Level I Technician - SOHO Data & Voice - Dec.
2009 -- Present
o Network troubleshooting, installation, and configuration.
o Desktop PC support and troubleshooting.
o Desktop and server builds.
o Knowledgeable in Microsoft 2000, XP, Windows 7 based operating
systems
o Backup solution implementation.
o Virus removal, software installations and application
troubleshooting. (Remote and Onsite)
o Server configuration and installation.
o Remote system and network support.
o Hardware repair and system upgrades.
o Preventive maintenance on customer's computer systems.
o VPN setup and deployment
o ISP Cutovers
o Pix Firewall troubleshooting and installation
o Installation and troubleshooting of Cisco routers and switches.
o Customer service and IT consultation.
o Customer educational training on IT related matters.
Independent IT Consultant - Remote & Onsite Support Technician - CFC
CONCRETE CUTTING, Douglasville, Georgia, / Osburn Dog Training, Pittsburg
Kansas/ Rent Rite, Mableton, Georgia/ Osburn Business Services,
Fayetteville, WV 2001-2009
o Analyze changes and enhancements to systems to determine impact on
existing production systems, systems designs, standards and
operating procedures
o Responsible for systems management, operation and maintenance related
functions in support of the
Company's computer systems.
o Responsible for building and maintaining network file servers and
client workstations.
o Hardware repair and system upgrades
o Website Design
o Remote troubleshooting to resolve technical issues.
o Software deployment, via remote connection.
o Phone support resolving end user software/hardware issues.
o Printer troubleshooting and installation, via remote connection
o Network configurations and enhancements
o Printer / Copier troubleshooting
o Laptop support
Contact this candidate