Customer Service Human Resources
Resume:
Dara K. McIntosh
Detroit, MI 48235
*******@*****.***
A talented, young professional with diverse background, seeking to expand
my experience in the human resources field and further develop professional
experience. A goal-driven, dedicated, self- motivated effective
communicator, leader, and problem-solver that is adept at working
independently with minimal supervision as well as contributing and
collaborating as a productive team member in order to achieve a common
goal.
Professional Strengths
Creative concept development and implementation
Time management/deadline focused
Organizational and prioritization skills
Competent independently or in a team environment
Able to provide outstanding customer service
Problem solving; conflict resolution
Work Experience
Michigan Rehabilitation Services
February 2010-Present
Placement Specialist- Assist disabled residents of in the Detroit Area with
finding and maintaining employment. Assist with removing barriers to
employment using various services Inform applicants of job openings and
details such as duties and responsibilities, compensation, benefits,
schedules, working conditions, and promotion opportunities. Contact
employers to solicit orders for job vacancies, determining their
requirements and recording relevant data such as job descriptions. Provide
background information on organizations with which interviews are
scheduled. Instruct job applicants in presenting a positive image by
providing help with resume writing, personal appearance, and interview
techniques. Conduct follow-up activities up to 90 days.
Detroit Workforce Development Department (DWDD), Detroit, MI
July 2008-February 2010
Community Services Assistant - Provide counseling, guidance, education,
rehabilitation and/or supportive services in a program designed to improve
the socio-economic conditions of the citizens of Detroit; and performs
investigations and research. Responsible for providing a variety of
services which involves the development, evaluation and maintenance of
applicant eligibility information for finding work, developing job
opportunities and carrying out employment service program activities.
Detroit Workforce Development Department (DWDD), Detroit, MI
June 2007-July 2008
Employment Services Representative/Job Developer- Conducted job match for
customers of the One-Stop centers and liaison of DWDD Career Planners and
Business Services Representatives. Screened customers as a job match tool
for employment opportunities. Followed up on job leads and provided pre-
screened candidates to employers. Part of a five-person Employment/Business
Services team that recruited, assessed, and placed over 200 individuals to
Caraco Pharmaceutical Laboratories in Detroit, MI.
Wayne State University/NASA S.E.M.A.A. Program, Detroit, MI
June 2006-January 2009
Fourth Grade Facilitator- Using a curriculum designed by NASA, various
teaching methods, instructional materials, lectures, and discussions,
implemented hands-on demonstrations in one or more STEM [Science
Technology Engineering and Mathematics] subjects to public and charter
school students. Planned and conducted activities for a balanced program
of instruction, demonstration, and work time that provided students with
opportunities to observe, question, and investigate.
Education / Training
JACKSON STATE UNIVERSITY, Jackson, MS
B.S. Social Science / Ethnic Studies, 2006
MARYGROVE COLLEGE, Detroit, MI
M.A. Human Resource Management, Expected May 2011
Classes, Seminars, Workshops
Customer Service for the Workforce Professional
Mystery Shopper: Guess Who's Coming to Dinner"
Assistive Technology
Disability Awareness
Scholarships and Activities
Ronald E. McNair Post-Baccalaureate Program
McNair Graduate Scholarship Recipient
Society for Human Resources Management (SHRM) Student Member
Human Resources Association of Greater Detroit (HRAGD) Student Member
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