Customer Service Quality Assurance

Derrick Brown

*** ****** **** *****

Murfreesboro, TN 37128

home: 615-***-****

email: **********@*********.***

PROFILE: I have over 16 years experience in the Warehousing Industry.

Performed daily operations of shipping and receiving as both a lead person

and team member. Able to handle multiple projects in detail and with

dexterity. Productive as both an individual and a team leader. Highly

trainable and adaptable to change. Excellent communication and

relationship building skills.

Certification:

> Certified Fork Lift Operator - Class IV.

> Licensed Real Estate Agent - December 2003

Education:

DeVry University - Nashville, TN

> Network Systems Administrations: 3/2010 - Current

Remington College - Cleveland, Ohio

> Computer Networking Administration: 7/2009 - 1/2010

Cuyahoga Community College - Warrensville, Ohio

> Office Data Skills: 8/2007 - 5/2009

> Real Estate: 5/2003 - 10/2003

> Business Administration: 3/1991 - 6/1993

Experience:

Technical Support Specialist 4/2010 - Current

Dell via Apex Systems Inc, Nashville, TN

> Support end-users on website

> Troubleshoot and solve end-users issues

> Document issues as required by company policy

> Direct and communicate to end-user what program to use

> Follow up with end-user after issue is resolved

Logistical Analyst 9/2009 - 1/2010

CompuCom via Insight Global, Cleveland, OH

> Provide information and logistical support to field technicians.

> Forecast incoming replenishment shipments.

> Interfaces with buyers, field techs and other Logistical Analyst.

> Troubleshoot and track any lost requisitions or shipments.

> Inventory control, cycle counting and shipping & receiving.

> EDI (Dell, HP, Target and HD Supply)

Warehouse 12/2007 - 5/2009

Europower Inc., Valley View, OH

> Performed EDI shipping schedules for various companies.

> Handle and prepared outgoing shipments via UPS, FedEx and LTL.

> Prepared materials for various internal departments.

> Enter inventory/parts into database.

> Assisted Customer Service representatives in regards to administrative

responsibilities.

Management Support 8/2007 - 12/2007

American Seaway Foods via Champion Staffing, Bedford Heights, OH

> Responsible for auditing shipments.

> Perform Wave Case and Load procedures for outgoing shipments.

> Dock Coordinator duties and responsibilities.

> Maintained documented inventory and audited shipments.

Shipping & Receiving Coordinator 4/2006 - 7/2007

Stainless Works, Chagrin Falls, OH

> Responsible for ordering parts and materials for stock.

> Assembled parts prior shipment for Quality Assurance.

> Handled materials and stocked inventory.

> Scheduled LTL, UPS and FedEx deliveries.

Contact this candidate