Customer Service Manager

SHANNON M. GABLE

**** ******** ****

Gainesville, GA 30506

678-***-****

************@*********.***

PROFILE

* Accomplished Manager with over 16 years of experience in Management,

Human Resources, Accounting, Marketing, Fundraising and Customer

Service.

* Key strengths include: Reaching established goals, project

implementation and control, problem solving, creative thinking, strong

organizational/planning skills, effective leadership ability, being a

positive motivator/example, excellent written/verbal skills and

customer service.

* Technical Skills Include: MS Word, Excel, PowerPoint, Outlook,

WordPerfect, QuickBooks Pro, My Brochures and More, Hemasphere,

ReQlogic, Microsoft Great Plains and ADP.

WORK EXPERIENCE

01/05 - 06/10 REGIONAL MANAGER

LifeSouth Community Blood Center,

Gainesville, GA

~Successfully managed 25 employees and reduced previously high turnover

rate.

~Built professional relationships in the community to support our non-

profit organization.

~HR duties such as hiring/termination of staff, employee evaluations,

maintenance of personnel files,

oversight of staff schedule/work time, management of employee time using

ADP software, Worker's Compensation,

and FMLA. Successful at keeping positions filled, reducing regional

overtime and recognizing FMLA situations.

~Responsible for all Quality Control and Record Review, policy/procedure

implementation and FDA Compliance.

~Customer service, budgeting, account reconciliation, purchasing/inventory

control and marketing/fundraising.

08/94 - 01/05 BUSINESS MANAGER

Family Recovery, Inc.,

Gainesville, GA

~Management of 4 offices, opening each location individually and

standardizing procedures.

~HR duties including training employees, staff scheduling, benefits

administration and maintenance of personnel files.

~Coordinator of marketing for all staff - successful at increasing

organization's name recognition.

~All accounting duties: A/P, A/R, payroll, payroll liabilities, insurance

billing, bank account reconciliation,

delinquent account collection, 1099 and W-2 distribution and profit/loss.

Reduced past due client accounts by 75%.

~Customer service, maintenance of client files, drug screening and

assistant to Director.

12/93 - 08/94 ADMINISTRATIVE ASSISTANT

Judicial Intervention Services,

Gainesville, GA

~Management of 2 clerical staff.

~Recipient of the Customer Service Leader Award.

~Responsible for court and legal correspondence, bank deposits, court

appearances, file maintenance, typing,

answering phones and assistant to Director.

EDUCATION

June, 1991 Lumpkin County High School

College Preparatory Diploma

December, 2000 Gainesville College & State University

Associate of Science Degree

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