Customer Service Years Experience

Location:

Posted:

June 24, 2010

Reginald M. Leon

Boynton Beach, Florida 33436

(Email) *********@*****.***

Objective

Long-term employment that allows for advancement in both learning potential and professional

development within the computer and electronics field.

Summary of Qualifications

Computers – Knowledgeable in Windows based OS and software applications, also familiar with

installation of computer hardware and peripheral devices. Familiar with network hardware,

topology, protocols and applications. Experienced with multi-media and the internet.

Electronics – 3 years experience troubleshooting electronics such as PC, laptops, cell phones,

and PDAs. Experienced troubleshooting AC/DC circuits, operational amplifiers, and power

supplies. I have an understanding of control systems, PLC Hardware and programming.

Customer Service – Strong customer service skills, can stay calm under pressure, ability to

problem solve and resolve issues with escalating customers in a short time.

Professional Experience

Flextronics, West Palm Beach, Florida 5/2007 – Present

Retail Service Technician

Provide skilled technical and sales support for client (Verizon Wireless) and their customers.

Provide professional customer education on products and services. Provide expertise on testing

and troubleshooting customer equipment.

Marshalls, Sunrise, Florida 2/1998 – 5/2007

Customer Service/Administrative Coordinator/Truck Receiving Supervisor

Provided service for customers making purchases, layaway and refund/exchanges. Managed the

cash process, plus disposition of all related forms, filing, various book entries.

Education

ITT Technical Institute, Fort Lauderdale, Florida 8/2009 – Present

Electronics and Communications Engineering Technology

Bachelor of Science Degree

ATI Technical School, Fort Lauderdale, Florida 10/2007 – 4/2009

Graduate, Associate Degree in Electronics Engineering Technology (EET)

References Upon Request