Project Manager Customer Service
Resume:
Brian Randall
*****.*******@*******.***
EXPERIENCE
Programmer / Network Support
**/** – 2/2010
I-Sys Corporation
• Program Software Using Andover Control’s Continuum software to make building controls
function properly
• Test existing code and develop test cases for networks in place to assure reliability when installing
or expanding networks
• Responsible for programming network switches, routers, card access controllers, door switches,
HVAC controls, network devices and all other BACnet devices
• Install and configure Network Cameras and DVR software
• Installation and configuration of desktop PCs, dell servers and switches, Linksys switches, SQL
servers, VPN clients,
• Develop Network Architecture for large scale corporate offices
• Develop software Code using Plain English Protocol to make buildings run more efficiently.
• Troubleshoot BACnet devices using the GUI and Terminal Mode, Windows Hyper Terminal,
Windows Command Line, UVNC Remote Access, as well as Client Help Desk type support
• Provide User Support and Training
• Windows and Continuum Network administration
• Develop network riser diagrams for clients and sales team to understand what products were
needed
• Assisted in on-site installation and upgrade of networks
• Create flow sheets and network diagrams using MS visio
• Quality Assurance
Business Analyst I, EHR Testing Services
11/08 – 08/09
Sutter Health
• Provided “Feet on the Floor” Go Live Support to users of EPIC for both Hospital and Foundation
Implementations
• Develop, implement and execute test cases for Ambulatory and Inpatient Projects using MS Excel
and MS Visio
• Proficient in manual, functional and integrated test activities
• Maintain documentation of results per Sutter Audit Standards
• Coordinate all defect reporting with management, regional support Subject Matter Expert, and the
hospital Subject Matter Expert.
• Strong ability to work closely with affiliate’s application users and vendors, including technical
professionals for both the Mather IT and the affiliates.
• Coordinate and escalate as necessary to assure a successful and timely resolution to all
outstanding issues.
• Accustomed to multi-tasking under tight deadlines and rapidly changing priorities.
• Development of strong bonds with each of the regional affiliates Subject Matter Expect
• Strong defect writing skills using Mercury Quality Center Software
• Create reports and charts with Crystal Reports
• Strong proven aptitude for learning new technologies
• Provide project management and other related tasks.
• Help Desk Support for end users
Information Technology Internship
11/07 – 03/08
Fehr & Peers Transportation Consultants
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Brian Randall
*****.*******@*******.***
• Complete Test Scripts for Network Testing
• Server router and storage monitoring over multiple networks
• Established and maintained user and group policies.
• User support and Help Desk support for over 500 employees.
• Windows Administration and Network administration
• Maintained daily monitoring logs for all servers and routers on the network and provided virus
corrections to all machines.
• Hardware and software installation on local machines, servers and routers.
• Used MS Visio to prepare network set up
Assistant Manager
07/05 – 11/08
America’s Tire Company
• Responsible for sales, Customer Service, Shop Management and Work Flow Management as well
as providing Support for all local machines in the shop.
• Responsible for creating new user accounts for new employees using Kronos systems and RFID
tokens
• Assisted in bringing profits to over $450,000 in a single month
• Consistent 10 out of 10 in customer satisfaction surveys
• Nightly budget reports and account management
EDUCATION
Heald Technical Institute, Concord Campus Diablo Valley College, Pleasant Hill campus
Graduated: 2007 Attended: 2003 - 2005
Course Study: AA, Information Technology, Emphasis in Course Study: Business Management
Network Security Technology
ATTRIBUTES/TECHNICAL SUMMARY
Windows 98/NT/XP, Microsoft Office Suite 95/2000/2003, Microsoft Outlook/Exchange, Microsoft Visio Pro,
Netscape Navigator, Internet Explorer, Mozilla Firefox, Microsoft Access
Experienced with Citrix environments, Mercury Quality Test Center Environment, My SQL,
Crystal Reports, Smart Sets, Epic Build Validation, Clarity Reports, Note writers
Able to set up and create VPN’s,
Experience with installing Cisco servers and routers, network peripherals, Local Machine setup and Desktop
support, Hardware and software installation as per company standards,
Able to set up User and Group Policies in any version of MS Windows
Excellent Troubleshooting abilities
Demonstrated analysis, research, problem solving and decision making skills
Detail oriented with strong organizational skills
Self-directed - take every opportunity to expand knowledge base Modules and Interfaces
Excellent communication skills – both oral and written
Team oriented as a leader or participant
Versatile and able to handle multiple projects and deadlines
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Brian Randall
*****.*******@*******.***
Quick learner and innovative problem solver
PROFESSIONAL REFERENCES
Michelle Rau Carl Thoreson
Sutter Health Fehr & Peers Transportation Consultants
Business Analyst 2 IT Manager
Ana Marie Gardner Kate Blanton
Kaiser Permanente Sutter Health
Pharmacy Team Project Manager
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