Management Customer Service

NeerajNath

(C) 214-***-****

*******@*******.***

Highlights

. Document Management Domain expertise in Investments, Trust and

Estates, Securities, Banking Products and Operations, KYC/AML.

. Project and Operations Manager with experience in leading and

delivering business critical initiatives with globally located teams.

Deep knowledge of digital asset management, validated systems,

regulatory compliance, privacy, change management, document capture,

electronic signature and records retention.

. Travelled to India for 3 months as SME to establish and train the GDC

Document Management team. Offshoring the process resulted in cost

savings of $2 Million U.S.D.annually.

EXPERIENCE

Vice President,Senior Team Operations Manager, 1997 - May 2010.

Bank of America Wealth and Investment Management.

. Responsible for managing the day-to-day operations and provide

leadership for 40 member onshore and offshore document management team

providing document coding, indexing and scanning for the Trust and

Philanthropic Management, Private Bank Operations, Security Operations

and Banking Groups.

. Conduct staff reviews, coach and lead staff toward career goals,

managed staffing levels to include interviewing and hiring of new

staff and conduct annual staffing incentives and bonuses.

. Capture gaps between current state workflow and product deliverables

to address potential workarounds for the customer across Global Wealth

and Wealth Management.

. Coordinate testing on UAT and SIT and translate business needs into

technical requirements. Contribute to High Level Design (HLD) and work

with Development team to understand requirements in order to create

the LLD.

. Define CTQs (Critical to Quality = Success Criteria) with Change

Manager and Business partners.

. Ensure adherence to Service Level Agreements, Lead multiple projects

to ensure performance gap closures. Responsible for ensuring Risk

Management and adherence to Compliance. Establish and test Business

Continuity and Contingency Procedures and ensure procedures are

current.

. Travelled to India as SME in 2008 for establishing 60 member offshore

document management team.

. Provide project management, technical and systems support for

conversion of business systems. Provide operational support to

relational ship trust officers and portfolio managers for high net

worth clients.

. Lead operations team to ensure excellent customer service, deriving

operational efficiencies and compliance with all policies and

procedures. Instrumental in developing imaging and brokerage

applications with developers and project managers. In depth knowledge

of Investment products and policies, banking products and services,

Fiduciary and Trust administration guidelines, account opening and

closing, funding, estate planning and taxation laws. Knowledge of

various CMS (Content Management Systems).

. Worked with service delivery managers to ensure application

development plans are aligned with business needs. Completed gap

analysis on integration efforts.

. Write test cases and test scripts, perform system regression and

capacity testing, facilitate user acceptance testing. Define and

manage test data.

. Managed systems interfaces, supported production migrations and post-

production validation, performed production support, acted as first

line of business partner support.

. Working knowledge of funds processing, Banking products and

procedures, ACH, Wires, and Card payment types.

. Experience in analyzing, designing, testing, and managing information

technology. Excellent planning, interpersonal, and work allocation

skills.

. Expertise in analyzing, documenting and translating business

requirements into system requirements and conducting requirements

walkthroughs.

. Experience in developing functional and technical specifications for

business process refinement and automation. Liaison between business

users and technical support groups.

. Work in conjunction with testers, developers and other team members in

validation and testing complex scenarios and projects and defining

quality parameters during the complete development lifecycle.

. Strong ability to understand, analyze, and design business processes

and workflows with the objective of providing recommendations for the

best use of technology. Deep understanding of relational databases and

data modeling.

. Experience in defining and validating test beds to assure environment

configured for accurate testing.

. Experience working with Excel,Powepoint,Visoo,Word,MS project,Access

DocumentumServers, OpenTextLivelink9.7. Global Management Systems,

Executive Information Systems, Oracle, SQL Server, SQL, J2EE, iDef1X,

UML,HTML, XML, XSL, Darwin Information Typing Architecture

(DITA),OCR,Filenet.

Education

. Masters of Business Administration-Huron University

. Bachelor of Arts-Hindu College, Delhi University

. St. Columba's School.

Green Card Holder-Authorized to work legally in the United States

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