Management Project

Sheeba Baby

Phone: 770-***-****

Email: *********@*****.***

SUMMARY

* ***** ** ********** ** IT, working as a Quality Analyst in projects for

Mformation, Nortel Networks and Alcatel-Lucent involving clients like

Sprint-Clearwire, UQ communication (Japan), Intel Corporation, Mobily and

T-Mobile.

The total experience includes the following -

2 Years of QA Lead experience developing Test Strategy and Test Plan.

6 years Quality Assurance experience in planning, coordinating and

performing Functional testing, Regression testing, Web Service testing, GUI

testing, User Acceptance Testing (UAT) and Feature testing.

6 years experience in requirements review, preparing the test plan/scripts,

test case design & execution, test automation, defect reporting & follow up

using Polarion, Rational Functional Test (RFT), soapUI, JMeter, Mercury

Quality Center, Testlink. Bug tracking using Bugzilla and Rational

Clearquest.

5 years experience of developing, scripting and automation using Perl, UNIX

shell scripting, JavaScript and CGI.

4 years experience in data validation and data manipulation writing SQL

queries.

Proficient with all operating systems like Windows, UNIX and Linux.

5+ years of QA testing experience with telecom technologies such as GPRS,

UMTS, WiMAX and NMS.

Experience in estimation of test effort and coordinate test schedule with

overall project schedule.

Successfully managed resources and mentored QA team members.

EDUCATION

Masters in Computer Application.

Bachelors in Physics with Specialization in Electronics.

Certifications:

Microsoft certified Professional (MCP) in Microsoft .NET Framework -

Application Development Foundation

TRANSCRIPT ID - 844081, ACCESS CODE - Sheeba05

(https://mcp.microsoft.com/authenticate/validatemcp.aspx)

Brainbench certified in C# 2.0 Fundamentals

TECHNICAL SKILL SET

Programming Languages: C, C++, C#

Scripting and Markups: Perl, Shell Scripting (BASH,KSH), CGI, JavaScript,

HTML, Dynamic HTML, CSS, XML

Database: SQL, PL/SQL on Oracle8i/9i/10g, MS-Access.

Testing tools: Quick Test Professional (QTP), Rational Functional Tester

(RFT), Jmeter, SoapUI, Quality Center (9.0, 9.2), Bugzilla, Rational

Clearquest, Polarion, Testlink, Nortel Testing Tool (CATT), SQL Developer

Testing: Sanity testing, Unit Testing, System and Integration testing,

Regression testing, Automated Testing

Protocols Known: GPRS/UMTS protocols (MAP, DTAP, RANAP, GTP, SCCP, UDP,

TCAP), OMA-CP, OMA-DM 1.1.2 and 1.2, SNMPv1,v2 and v3

Mobile Wireless Technologies: GSM, GPRS, UMTS, WiMAX, NMS, Device

Management

Documentation: MS-Word, MS-Excel, MS-PowerPoint, MS-Project

Web Protocols: HTTP, HTTPS, SOAP, Web services

Platforms: Unix, Linux, Windows Family

PROFESSIONAL EXPERIENCE

Company: Mformation Technologies Inc.

Client: Sprint, Clearwire, UQ Communication, Mobily, TataCom, Intel

Corporation

Product: WiMAX Mformation Service Manager (W-MSM)

Technology: Device Management

Duration: Aug 2008 - Apr 2010

Role: QA Lead

Environment: J2EE, UNIX, Oracle10g, Weblogic, JMeter, SoapUI, BugZilla,

Test Link, Polarion, SQL Developer, Putty

W-MSM provides advance Device management capabilities to manage WiMAX

capable devices which use OMA-DM protocol. Advance device management

capabilities include initial provisioning, activation, firmware upgrades

etc. all of which is performed remotely.

The work involved validation of W-MSM (OMA-DM) server ensuring that W-MSM

conforms to OMA-DM protocols (OMADM1.2 and 1.1.2).

Responsibilities:

Functioned as QA Lead solely responsible for the release of MSM product for

WiMAX devices to field, ensuring that the complete testing is carried out

in the given timeframe. This includes following up on bug reports and

completing testing with a sign-off report and liaising with Product

Development and Project Management as necessary.

Involved in coordinating testing effort, responsible for test deliverables,

status reporting to management, issue escalations.

Developing and Reviewing Test plan, updating Test scenario and Test Results

in Polarion.

In-Charge of interacting with development team members in fixing the

defects.

Good experience in preparation of test bed (installation of MSM build and

oracle schema on UNIX server), Replication of problems & Generation of bug

report using BugZilla.

Ensure that as many defects as possible, in both software and documentation

are removed from a product before it reaches the customer.

Preparation and execution of test scripts using Jmeter and SOAP UI tool to

perform Web Services testing

Employed Black-box and Gray-box testing techniques to perform Web Service

testing.

Assisted in time planning, roles and tasks assignment using Microsoft

Project.

Assisted QA Manager in Project Planning using Microsoft Project.

Part of the Team for the Decision-Making-Body of the organization

responsible for hiring candidates on-board and highlight any discrepancies

which might impact the organizational hiring process.

Responsible for initial and ongoing training and evaluation for team.

Company: Mformation Technologies Inc.

Client: T-Mobile U.S, Vodafone U.K

Product: Mformation Service Manager (MSM) for GSM

Technology: Device Management

Duration: Apr 2008 - July 2008

Role: QA Lead

Mformation's Device Management Software (MSM) provides a complete, flexible

and integrated mobile device management software solution, providing

solutions for OMA DM-based provisioning and configuration, FOTA management,

Smartphone application management, diagnostics, security management,

enterprise management and customer experience management. The work involved

automating the manual test-suite.

Responsibilities:

Preparing automation test suite using Rational Functional Tester (RFT)

Involved in requirement gathering from T-mobile. Developed and maintained

Traceability Matrix

Designed and maintained the feature test plan, test cases and test results

in Testlink.

Performed GUI Testing, Regression Testing and UAT

Involved in testing using Mercury Quality Center and the Test results were

published internally & to the client T-Mobile.

Defect raising, follow up and closure using Bugzilla.

Involved in the preparation of technical documents and reports.

Company: Aricent Technology (Holdings) Ltd.

Client: Alcatel-Lucent, France

Project: WiMAX Operations and Maintenance console (OMC-R)

Duration: Jan 2007 to Mar 2008

Role: Quality Analyst

Environment: Java, CORBA, Oracle 9i, UNIX, BugZilla, MIMIC, HyperTerminal,

Cygwin

Operations and Maintenance console (OMC-R) for WiMAX is an open standard,

scalable product. This product manages the WiMAX Network. The product

provides element and network management capabilities for WiMax Network

elements. The components are built using JAVA, CORBA technologies and SNMP

and HTTP protocol. Key features include providing capability to manage

Network Elements for WiMAX networks, e.g. Base Station, WiMAX Access

Controller (WAC), Configuration Management, Configuration of radio

resources, Aligning the configuration of Real NE and auto-synchronization

with NE, Template based provisioning and Manageability for WiMAX Network.

Responsibilities:

QA Lead responsible for creating Test Plans, Test Cases/Test Scripts, End-

to-End Test Case documents

Conducted Sanity, Regression and Feature testing to verify the

configuration management module of Alcatel's OMC-R for WiMAX.

Involved in environment setup (installation of Sun Solaris OS on Sun Sparc

Stations which hosts the OMC-R application, installation of Oracle and OMC-

R application) and setting up the network simulator MIMIC (which simulates

WiMAX Access controller WAC and Base station BTS).

Write PERL scripts for automation purposes

Designing the feature test cases.

Writing Traceability Matrix.

Review tests specifications, cases and performed manual testing

Reported defects in timely manner and logged the same into defect tracking

tool (BugZilla).

Tested critical bug fixes including critical fixes and coordinated with

developers in release of bug fixes meeting tight timeline

Mentoring new candidates on project and operational processes and

responsible for initial and ongoing training and evaluation for new hires

in the team

Setup Mercury Quality Center for Requirements, Test Case and Test Data

Repository.

Prepare Test Reports.

Verify and modify data for backend testing using SQL queries.

Participate in Daily Team Meetings for status updates and raising blocking

issues if any.

Company: Infosys Technologies Limited

Client: Nortel Networks

Project: SERVING GPRS SUPPORT NODE (SGSN)

Duration: Nov 2005 - Jan 2007

Role: Quality analyst / Test Automation.

Environment: Mercury Quality Center, Exceed, Rational ClearQuest, Common

Automated Test Tool (CATT proprietary tool for Nortel Networks), C, Java,

VxWorks.

The SGSN serves as the packet version of the MSC/VLR in GSM networks.

Performs Mobility management, session management, state control, data

packet routing, authentication, encryption, Compression, allows Lawful

Intercept and allows location based services. The protocol layers followed

are GPRS Mobility Management (GMM, Session Management (SM, RANAP, SCCP, and

GPRS Tunnel Protocol (GTP).

Responsibilities:

Conducted sanity/smoke, regression, feature testing and CR verification in

a simulated GSM/GPRS environment using CATT (common Automation Test tool)

to verify L2/L3 protocols and message flow to/from Nortel SGSN (passport)

when the mobile performs an attach, moves from one routing area to another

and activates a session.

This work involved testing of protocols such as E1/T1 for layer 1, Frame

relay and ATM for Layer 2, Media Access control (MAC) and Network Service

(NS) for Layer 1+2+3, Radio Link control (RLC), MTP3 and Base station

system GPRS protocol (BSSGP) for Layer 3, Logical Link Control (LLC), SCCP

and UDP/TCP for layer 4, RANAP,TCAP and Gateway Transfer Protocol (GTP) for

Layer 5

Responsible for developing and maintaining Test Scripts using CATT (common

Automation Test tool) APIs for Regression suite Test Cases.

Ensure that all the test cases are updated in the Quality Center along with

Master test plan.

Involved in (installation environment setup of the latest build on SGSN

switch), reviewing the test cases and executing the same on CATT.

Reported defects in timely manner and logged the same into defect tracking

tool (ClearQuest).

Analyzing bugs and notifying the development team members in fixing the

defects.

Preparation of daily status reports and weekly Metrics shared with the

client.

Company: Infosys

Client: Nortel Networks

Project: TPM Restart Tool Development

Duration: Jan 2005 - Oct 2005

Role: Software developer

Environment: Perl, UNIX, CGI, HTML, JavaScript, Test Director

The tool was for the testers and designers to support themselves by

debugging CATT interfaces, thereby minimizing overhead on CATT 1st line

team to a large extent. The tool was developed using Perl, CGI, HTML and

JavaScript. The script performed health check on the TPMs (Test Proxy

Managers that simulate GPRS interfaces). Users could bring the TPMs online

using the tool, thereby, reducing time consumed in raising tickets to bring

the TPM online. The tool also automated the datafill for configuring of the

TPMs.

Responsibilities:

Designed the tool framework.

Developed the complete tool using Perl script thereby reducing overhead on

the users (to open requests) & on CATT 1st line team.

Scheduled tool review meetings and upgraded the tool according to the

feedback from the customers.

Perform unit testing, sanity testing and regression testing of the tool.

Involved in the complete product SDLC for the project.

Developed UNIX shell script to automate the data fill, for many CATT

interfaces, otherwise which had to be done manually.

Created a web version for the tool using CGI, JavaScript, CSS and HTML.

Involved in writing the Test plans, Designing the test cases and

implementing them into test cases.

Company: Infosys

Client: Nortel Networks

Project: Packet Core CATT 1st Line Support

Duration: July 2004 - Dec 2004

Role: Quality Analyst / Test Automation

Environment: CATT (Common Automated Test Framework tool), Java, Oracle,

UNIX, ClearQuest

CATT (Common Automation Test Tool) is a Nortel Proprietary tool which is

used to simulate various components (e.g.: Mobile, HLR etc) called TPH

(Test proxy heads) of GPRS, UMTS network for testing purposes. The tool is

written in Java and runs on UNIX platform. All test cases are written in

Java using CATT APIs. The work involved supporting Packet Core team to run

their jobs efficiently with minimal issues, using CATT (Nortel's

proprietary Common Automated Test Tool), insuring a smooth transition to

the new platform, addressing automation platform stability, infrastructure

and design issues, standardizing lab architecture and setup, and debug

problematic scenarios.

Responsibilities:

Responsible for maintenance and verification of all GPRS and UMTS

Interfaces on CATT which includes various Acceptance test activities where

the new GPRS interfaces had to be tested for correct functionality.

Find deficiencies in the CATT software and open requests in ClearQuest to

get them implemented.

Sanity testing of CATT designer loads, maintenance and update of sanity

test suits, bug tracking and reporting.

To carry out new deployments using perl scripting & configurations of Test

Point

Developments of automation scripts using UNIX shell scripting.

Manage maintenance and verification activities on all SGSN & GGSN (GPRS)

Interfaces.

Was involved in various Acceptance test activities where the new GPRS

interfaces had to be tested for correct functionality.

Maintenance & Support of CATT (Common Automation Test Tool) interfaces &

debugging all issues related to CATT, SGSN & GGSN.

Sanity testing of CATT designer loads & maintaining and updating of sanity

test suits.

Developed perl scripts to automate configurations & data fill on CATT Data

Manager.

I was the prime for Gb, Iu, Ga interfaces and deployments for the GPRS/UMTS

networks.

Involved in tracking and documenting defects using Mercury Test Director.

Company: C-DAC

Duration: Dec 2002 - Sep 2003

Project: Information Management System

Role: Programmer

Environment: ASP, JavaScript, VBScript, HTML, CSS, Oracle 8i, IIS 5.0,

FrontPage, Internet Explorer 5.0, ODBC, TOAD

The project involved the creation of an Intranet Web Portal which provides

a knowledge repository to the employees Of the Organization enabling them

to access information at a Single point.

Responsibilities:

Designed the report formats for all the departments

Involved in the Development of login, registration of information and

report generation.

Unit test plan preparation for all the modules I developed.

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