Customer Service Administrative Assistant

ALICIA S. ROSSER

**** **** ***** **** ***** Mountain, Georgia 30088 (770)

***-****

PROFESSIONAL STRENGTHS

Excellent people skills; enjoy assisting clients from all socioeconomic

levels; thrive as a team player. Self- starter who meets deadlines and

other requirements while performing multiple tasks. Proficient at handling

all support functions for staff. Computer skills: Microsoft Office Suite

(95 & up), Microsoft Works, Mitchell & McCormick, Adobe Acrobat, Printshop

Deluxe, IDS, Retalix, UPS World Ship and the Internet.

PROFESSIONAL experience

Atlanta foods international, inc. 04/2008-Present

Invoice Clerk

. Performed routine office functions: answering incoming calls,

filing, faxing and etc.

. Providing customer service, handling inquiries and resolving any

conflicts with product or paperwork in person, via e-mail or through

phone calls.

. Creating invoices for customer's orders. Processing any COD's and

credit card payments.

. Checking in drivers' ensuring that all paperwork (receipts, inspection

reports and etc.) accounted for.

. Ensuring customers in food service receive all paperwork for routes

(packing slips, manifests, bill of ladings and etc.)

. Processing UPS / FED EX packages and scheduling appointments for

pickups.

. Scheduling receiving appointments for vendors to deliver product to the

warehouse.

CITY OF EAST POINT (Officeteam) 03/2006-07/2007

Receptionist/ Administrative Assistant

. Performed routine office functions: answered incoming calls, filing,

faxing and etc.

. Operated routine office equipment to perform daily duties.

. Updated information on the City's website and attended mandatory staff

meetings and recorded minutes.

. Created and proofed memos, press releases and correspondence.

Express Personnel services 04/2004-01/2006

Various Administrative Positions

. Performed routine office functions: answered multi-phone lines, filed,

sorted and distributed mail and faxes to appropriate parties.

. Operated routine office equipment to perform daily duties such as

postage machine, copy machine, facsimile machine, and shredder.

. Scheduled, greeted and registered new and existing patients for

services.

aquativa of atlanta, Fayetteville, Georgia 08/2002-09/2003

Customer Service Representative

. Provided courteous, friendly and professional customer service via

telephone.

. Successfully resolved questions and concerns about accounts and

products.

. Maintained records of clients and merchandise purchased via computer.

EDUCATION & TRAINING

GEORGIA PERIMETER COLLEGE, Clarkston, Georgia 01/ 2009-

Present

greenville high school, Greenville, Georgia 08/1998-05/2002

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