Manager Customer Service

SPECIAL SKILLS:

Highly proficient in word processing, spreadsheet, presentation and

graphic design packages including but not limited to, Microsoft Word,

Excel, Access, PowerPoint, Outlook, QuarkXpress, Adobe InDesign and

PhotoShop.

EDUCATION:

Seton Hall University

South Orange, NJ

Master of Public Administration (In Progress)

Wright State University Dayton, OH

B.A., Mass Communication

Sinclair Community College

Dayton, OH

A.A., Communication Studies

EXPERIENCE:

2005-2009, Prudential One, Realtors

Licensed Real Estate Sales Agent & Affiliate Manager

Acquire clients for the sale and purchase of real estate including

residential; commercial and mixed-use properties. Directly

responsible for managing a multitude of clients simultaneously to

ensure real estate transactions are executed with precision and in a

timely manner. Also responsible for coordinating all activities

ensuring a smooth close and transfer of property ownership including

contract negotiations, property appraisals, title research and various

property inspections. As Affiliate Manager, I was directly responsible

for aggressively recruiting and managing top producing sales

associates, providing consultative tasks to support sales associates

through training and development efforts to increase sales, identify &

execute new market opportunities and customer lead generation

techniques via the affiliate channels, and monitor affiliate activity;

analyze performance; identify areas of improvement, and recommend ways

to increase affiliate-generated revenues. Additionally, I served as

the company's lead training facilitator.

2006-2009, Montgomery County Educational Service Center

Educator (Substitute Teacher)

Instruct K-12 students in core education studies of math, civics,

language arts, science, social studies, history and basic skills to

the general and special education population including, but not

limited to, students with multiple handicaps, emotional and mental

disorders.

2003-2005, Aero Fulfillment Services

Marketing & Advertising Manager

Established, directed, executed and managed all corporate marketing

communications and advertising initiatives including strategic

planning, ad development and placement - both print and electronic -

search engine marketing, sponsorships, multimedia presentations, and

provided leadership to other functional areas specific to the

completion of programs and activities critical to achieving corporate

marketing objectives and managed all vendor accounts.

2001-2003, WHIO-TV (CBS)

Assignment Editor

Managed and assigned field correspondents, moving crews in an

efficient, organized and timely manner to ensure maximum market

coverage. Directly responsible for finding breaking news, confirming

and gathering information for broadcast, booking satellite windows,

coordinating live shots, and helping to produce weekend shows. This

position is responsible for making editorial decisions for show

content and assigning reporting and producing duties.

2003, Dayton Annual Cultural Festival

Sponsorship & Program Manager

Identified and acquired sponsorships for annual event and special

programs. Negotiated contractual agreements for organizational

partnerships and sponsorships, and managed those relationships through

to the completion of event. Organized and implemented Tuskegee Airmen

special programming to coordinate with and complement the Dayton

community's centennial celebration of powered flight. These efforts

resulted in acquisition of $150,000 in sponsorship revenue.

1999-2003, Inventing Flight

Community Relations Manager

Served as the organization's chief liaison to media, stakeholders,

public officials and the general public. Developed ideas and secured

opportunities for feature articles, interviews, presentations, and

other public relations. Orchestrated editorial forecasting,

circulation planning, and efficacy analysis of all organizational

electronic and print communications. Coordinated logo usage and

placement, along with VIP considerations and credentialing for all

special events and print media. I managed fundraising and sponsorship

initiatives and managed all community partnerships. I wrote grant

proposals; speeches, and feature articles for various publications -

both internal and external - and coordinated membership activities

including acquisition, retention and fundraising.

1995-1999, Richmond Power & Light

Customer Service Representative

Executed payment contracts, disconnects for non-pay and closed

accounts, and provided a variety of other customer services for a

consumer base of more than 20,000. I managed customer account records,

ensuring integrity and security of cash receipts; consumer payments;

and daily cash balances with a high degree of accuracy. I assisted in

administration of public awareness campaigns for utility under

progressive deregulation, and assisted in determining policies for a

variety of other customer services.

1994-1996, CBS Personnel Services

Staffing Supervisor

Directly responsible for recruitment of customers and temporary

employees. Acquired new clientele, filled orders for temporary and

temporary-to-permanent labor, prepared resumes, managed the order life

cycle, resolved human resources issues, and conducted up-selling

services to achieve targeted revenue contributions. Additional

responsibilities include recruiting, screening, hiring and training

employees, as well as conducting new employee orientations and

managing employee relations in compliance with client; company; and

legal labor relations policies.

REFERENCES:

Available upon request.

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