Manager System
Resume:
SARASWATHI VENUGOPALARAJU
PHONE: 732-***-****
*********@*******.***
PROFESSIONAL SUMMARY
. Results oriented professional with experience in System Analysis,
System Testing & trouble shooting, Maintenance and
Technical/Customer Support for VOIP & Media gateways/IP Terminals,
Firmware and Web appplications on various platforms.
. Technically proficient in problem solving, oral & written skills.
Possess strong interpersonal skills, hard working & proven ability
to work effectively in a team.
TRAINING: Certified course in UNIX & C programming -TULEC, Bangalore,
INDIA.
Certified course in SQA SUITE - RADIANT SYSTEMS,
NJ.
Training on VOIP by LUCENT TECHNOLOGIES, NJ.
TECHNICAL EXPERIENCE
Languages: C, XML, SHELL, Java 1.6, .NET 2.0
OS/Databases: UNIX (SYSTEM VR4, HP-UX, SUNOS), RTOS (psos),
Vxworks, TAOS, Red Hat Linux release 7.3,
Red Hat Enterprise Linux WS
Release 3, WINDOWS 2000 Professional,
Apache HTTP Server 2.0, Web logic,
MS WORD, MS EXCEL, MS POWER POINT, MS
ACCESS, Open Office2.0.
Hardware: ULTRA SUN WORKSTATION, SPARC20, and HP9000/700(712/715)
SERIES SUN WORKSTATION, HP VECTRA-VL SERIES 4
5/100,
COMPAQ PRESARIO 4 11 2, IBM PC'S COMPATIBLES.
Databases: MYSql Front 2.2, Lotus Notes 5.0.9, SABLIMEv6.0,
SCOPUS, PCTSIS 15.1 & COMPAS 1.4.
Test Tools: QTP9.5, SQA SUITE, Clear Quest, Ethereal, VNC Viewer,
WINSCP3,
MG-SOFT MIB Browser, Mercury Test Director 8.0,
Mercury Quality Center 7.0
Networking Protocols: TCP/IP, TELNET, FTP, TFTP, HTTP, DHCP, FRAME RELAY,
ATM, SNMP, SIP2.0, UDP, DNS, TLS,
H.323, RTP, E1 ISDN & E1 CAS, VPN.
PROFESSIONAL EXPERIENCE
Telcordia Technologies, N.J
March 2009 to Present
QA Tester
. Responsible for writing test cases, test plans using Mercury
Quality center as per project requirements.
. Responsible for system testing, regression and UAT testing J2EE-
based applications web applications- Number Portability Gateway
(port in/port out, disconnect/snapback, initiation/activation,
hold/cancel, call routing) and Clearinghouse products for
various subscribers.
. Responsible for system testing of Clearinghouse GUI application
which helps to submit manual port requests, track open
transactions, view port histories, intervene to handle conflicts
and cancellations, and rectify failed transactions and other
errors.
. Responsible for developer support, analyzed testing failures,
trouble shooting, entering/defect tracking using Quality Center.
. Responsible for executing/recording test scripts for regression
testing using QTP 9.5.
. Provided support for production issues.
. Participated in Weekly Team meetings.
Technologies: QTP9.5, TOAD 7.2, My SQL Front2.2, Java 1.6, Mercury
Quality Center 7.0.
AT&T Systems, Middletown, N.J Oct
2008-Dec 2009
QA Tester
. Responsible for reviewing software business requirements document
and systems feedbacks, test case reviews using Mercury Quality
center.
. Responsible for system testing web applications like GCSM, Global
Integrated Order Manager, End-to-End Flow-through Management
System, Universal service request platform and LPP provisioning
applications ICORE and INSTAR.
. Responsible for developer support, analyzed testing failures,
trouble shooting, entering/defect tracking using Quality center and
BMC Remedy user tools, provides management and development team
with test status.
. Responsible for writing test cases, test plans using Mercury
Quality center as per project requirements.
. Responsible for regression and system testing java based web
ordering applications for GCSM service pricing details, contract
signatures and customer accounts, GIOM, USRP and EFMS systems.
. Responsible for developer support, analyzed testing failures,
trouble shooting, entering/defect tracking using Quality Center.
. Responsible for analyzing,testing, trouble shooting and assigning
trouble tickets to right IBM and ATT systems for investigation and
resolution.
. Responsible for coordinating/facilitate conference calls/live
meeting bridge between application systems, tester, system
engineers, Tier1, Tier2, Tier3 and project teams to resolve trouble
ticket issues.
. Responsible for escalations on critical issues impacting project,
report on the status of problems, root cause details for critical
issues and tracking deployments and ready for test dates.
. Responsible for ORT-Operational Readiness Test and UCT support to
validate fix in production and rapid response to problems, solving
or escalating the problem as necessary.
. Responsible for several projects related to AVPN and EVPN service
lines.
. Responsible for technical support to IPservice lines like AVPN,
EVPN, provisioning applications INSTAR, ICORE and system
verification of ATT/IBM Web ordering systems GCSM service pricing
details, contract signatures and customer accounts, GIOM, USRP and
EFMS systems.
. Responsible for closure of tickets after defect confirmed fixed.
. Responsible for UAT testing and UCT testing in production
environment for critical issues.
. Participated in daily Team meetings and Project meetings, Trouble
ticket review calls, ATT/IBM Escalations Synch up meetings and
Status meetings.
. Participated in post deploy production support and weekend UAT
support.
. Utilized AOTS ticketing system, Remedy BMC user to update ticket
status.
. Utilized Quality center 9.0 for tracking UAT issues.
Technologies: BMC Remedy User, PuTTY 0.60, AOTS system, UNIX, MySQL-
Front 2.2, Java 1.6, Mercury Quality center 9.0, TOAD 7.2.
Verizon Business - Consultant, Basking Ridge, N.J
April 07 - Sep07
QA Tester
. Responsible for writing test cases, test plans using Mercury
Quality center as per project requirements.
. Responsible for unit, regression and system testing java based
web application, iobi back end and IVR broad soft client
applications.
. Responsible for testing functionality of various broad soft
features Basic business services, call screening, call
forwarding, comm. Pilot call manager, comm Pilot personal web
portal, Messaging and Enterprise Features comm. Pilot group web
portal, calling plans etc.
. Responsible for developer support, analyzed testing failures,
trouble shooting, entering/defect tracking using DDTS, provides
management and development team with test status.
. Provided support for production issues.
. Participated in daily status meeting.
Technologies: Java1.6, Unix,Polycom SIP phones, Java 1.6 Broad soft client
application, DDTS, Mercury Quality Center.
Vonage Network - Quality Assurance, Holmdel, NJ
April 05 - March 2007
Software Tester
. Actively participated in Weekly team meetings, Requirements review
meeting, QA Handoff meetings and Customer Care listening sessions.
. Responsible for conducting test case review meeting with
Development and PM staff.
. Responsible for installation and rollback of application
rpms/packages on baselined 32bit or 64 bit linux servers for new
proxy, agiserver, rtp relay,911 and database publisher releases.
. Responsible for upgrade, downgrade proxy releases, shutdown and
restart linux proxy servers.
. Responsible for retrieving logs and extracting call traces on linux
servers.
. Responsible for creating project plans, writing & base lining test
plan & test cases based on requirements for new functionality
features & executing test plans, preparing release hand-off
bulletin & test results documents for handoff to production
utilizing Mercury Test Director/Mercury Quality Center.
. Responsible for regression, acceptance, new feature, end-to-end
functionality & UAT testing pertaining to each new Web application
release, gateway IOS software, media relays, IVR and database
releases for SIP call processing features on Linux platform(call
forwarding, call hunt, FAXoverIP, LNP-Line number Portability
Simulation,911, alarm monitor, simulring, soft phone, call waiting,
voicemail plus, IVR, Mainline IVR,ACR, conference, transfer calls,
directory assistance, codecs, international numbers, CALEA
functionality,LDAP, Magic Hat-SIP over TLS, rtp, media relays,
dialing rules etc) .
. Responsible for firmware/device testing for different SIP enabled
devices/User agents.
. Responsible for installation and regression test provisioning
services server release.
. Responsible for installation and system testing of Oracle database
changes releases.
. Responsible for Web account billing features verification.
. Responsible for performing manual system test for Voice over
Internet Protocol (VoIP) customer care features -User Subscription
process, Device provisioning for Retail Customers and Direct
customers, Line Management features, Web account, Customer Care
Application web based applications.
. Involved in test scripts execution for regression testing of web
applications.
. Responsible for developer support, analyzed testing failures,
troubles shooting, entering/defect tracking using Mercury Test
director 8.0/Mercury Quality Center, updated management and
development team with test status.
. Involved in interoperability testing with different carriers -Level
3 communications, LatinNode, Sonus &Cisco MGX gateways.
. Involved in running automation scripts overnight using Hammer Transporter
FX TDM.
. Responsible for QA Call processing User's Guide Documentation.
. Provided QA Support on call 24/7.
Technologies: Java 1.4, Linux7.3,SecureCRT3.4,WINSCP3,SIP
2.0/UDP,SIP2.0/TLS, Mercury Test Director 8.0, Mercury Quality Center 8.2,
MySQL-Front 2.2, Linksys WRT54GP2, Motorola, PAP2, V-tech, RTP300, WI FI,
PuTTY 0.60,TOAD 7.2, MySQL Front2.2,Sonus Gateway, CISCO5850_Level3, Cisco
5350, Vonage SIP Proxy, Hammer Transporter FX TDM and Val grind.
Enterprise Communication Appliance Solutions, Avaya, LINCROFT, NJ
June 04 -Jan 05
System Verification Engineer
. Responsible for testing Application functionalities, Enhanced local
Dialing features, H.323 RAS procedures, MIB's, DHCP/HTTP/TFTP & DNS
for H.323 & SIP in each release.
. Involved in testing Upgrade/Downgrade, Web applications & Bulk
testing for H.323.
. Responsible for writing & executing Multilanguage
Support/International language test plans.
. Responsible for writing, reviewing & base lining test plans as per
system requirements feature specification document.
. Responsible for reviewing unit test plans & design documentation.
. Responsible for testing, writing & base lining test plans related
to field issues. Utilized Avaya Change control Management software
COMPAS to add/replace base lined test specifications after a
review.
. Responsible for developer support, entering/defect tracking using
Web Sablime & PCTSIS, reporting, providing regular status to
development team. Coordinated with System Engineers to clarify on
new features. Utilized Lotus notes to store review artifacts.
Utilized Clear Quest to enter defects as project migrated from
Sablime to Clear Quest.
. Involved in executing valid commands for Avaya Communication
Manager S8300 via Avaya Site Administration 2.0 GUI interface.
. Involved in training & support to India team on various test
issues.
. Analyze SIP& H.323 messages using protocol analyzer Ethereal &
SnifferPro.
Technologies: VOIP based 46xx series IP terminals, Web Sablime,
PCTSIS, Compas, Ethereal, ClearQuest, LotusNotes, Windows Advanced, MG-
SOFT MIB browser, Avaya Converged Communication Server 2.1 .
MultiVoice Access Gateway, Lucent Technologies, MURRAY HILL, NJ
Aug 00-April 02
System Tester
. Responsible for unit, integration, sanity, regression,
interoperability, performance & acceptance testing pertaining to
each candidate release.
. Involved in writing, executing test plans, & revising user
documentation.
. Responsible for execution of automated test scripts & manual test
cases.
. Responsible for verification & validation of new features (voice
announcements, breakin announcements, sequential dial, mlg, etc.).
. Responsible for system testing of Web client application-Multi
Voice Access Manager -MVAM 3.1 for call management which involved
adding gateways, coverage group for the gateways, linking coverage
groups to route, registration of gateways, security, monitoring
VoIP Calls with MVAM, assigning number translation tables, multiple
logical gateways settings to trunk groups & interpretation of event
& call logs
. Responsible for re-creating/reproducing defects to the development
team.
. Responsible for isolation of test defects.
. Responsible for taking/issuing priorities on test defects.
. Responsible for developer support, entering/defect tracking using
Test Director & SCOPUS, reporting, providing regular status to
development team.
. Responsible for testing, debugging, querying/response applications
by utilizing protocols likeTFTP (Tloadcode, Trestore, Tsave), SIP
messages, h323, h.225, RAS, E1CAS & E1ISDN for VOIP call control.
. Involved in troubleshooting DNS server configuration, resolution,
and authority problems with nameservers, DNS lookups.
. Involved in monitoring DNS for errors and zone transfer failures.
. Involved in configuration of E1CAS/ISDN, VoIP profile parameters on
the MAX/TNT gateway.
. Responsible for call load testing with E1 CAS & E1ISDN.
. Responsible for Steady state performance tests for different
codecs, frames
. Per packet & directionality utilizing bulk call generator tool
ABACUS.
. Responsible for configuration & testing of breakin voice
announcements with alternate execution of tests between E1
ISDN/CAS.
. Responsible for configuration & testing FAX over IP T.38.
. Responsible for configuration of bulk call generator & switch
simulator.
Technologies: Multi voice gateways, RAS, MVAM 3.1,Java 1.6, SCOPUS,
Test director 8.0.
Packet star Voice Gateway, Lucent Technologies, HOLMDEL, NJ
Feb 99-Aug00
QA Engineer
. Responsible for device driver, SCSI (invalidate & initialize),
Ethernet Tests, Flashchecksum tests, boot & diagnostic integration
& system test Packetstar Voice Gateway for Voice over ATM
applications.
. Responsible for testing flash load (flash upgrade & downgrade,
flash interoperability), factory system test & application library
loads.
. Responsible for implementing Regression Testing pertaining to each
Build.
. Involved in Stability Acceptance & interoperability testing of the
application.
. Responsible for execution of automated test scripts & manual test
cases.
. Involved in overnight Call Load testing for processing & analyzing
calls.
. Involved in Provisioning Synchronization & Synchronization
Attributes.
. Utilized Navis Network Fault management system for Alarm handling,
data filtering, data logging & distribution & trouble shooting
through web based GUI interface.
. Involved in executing SNMP standard operations get, get next, set,
trap (alarm) Task etc.
. Utilized MIB browser for querying & troubleshooting network
configurations via SNMP.
. Responsible for Stability, Call load & PCTEC feature testing for
PVG2.0 PLS3.0.
. Responsible for validation & verification of new features added to
the application.
. Responsible for isolation of test defects.
. Responsible for re-creating/reproducing defects to the development
team.
. Responsible for taking/issuing priorities on test defects.
. Coordinated in creating Turnover letter which incorporates new
features, existing features, Features not implemented, bug fixes,
installation notes, configuration notes, known
problems/Limitations/Considerations & Documentation impact.
. Responsible for developer support, entering/defect tracking,
reporting, providing regular status to development team.
. Involved in Customer support & Technical Support to other teams
with in the project.
. Responsible for User's Guide Documentation & User's Guide Review.
. Involved in operating various Hardware test toolsHP Telecom
Analyzers E1-HP3722A, HP TEST KIT T1- HP37702A DIGITAL DATA TESTER,
HP E4480A CERJAC 156MTS SONET TEST SET, SAGE 930I Communication
Test set, ATM S/W HP E4210B, FORBE SWITCH& Software test tools
SIMUNIX, SNMP EMS GUI, MIB BROWSER in testing.
Technologies: Software test tools SIMUNIX, SNMP EMS GUI, MIB BROWSER,
XML, SABLIME.
Empower Software Solutions
March 96 - Sep 97
System Tester
. Involved in system testing & troubleshooting Math made easy
Learning CDROM software.
. Involved in executing unit & integration test plans, writing &
revising user documentation.
. Worked as System tester for acceptance testing of a telephone
billing system responsibilities included management & direct
performance of test & interface with the client.
. Involved in porting & system testing C/C++, Motif & SNMP based
programs.
. Involved in installation, Configuration & troubleshooting of
software packages.
. Involved in installation for Document Storage & Retrieval System, a
distributed
. System for storing, archiving & retrieving documents.
Technologies: C/C++, Motif & SNMP
BPL SYSTEMS & PROJECTS LIMITED(R & D unit)
Feb 95 -Feb 96
System Analyst
. Involved in installation & upgrading of software packages.
. Provided technical support for various software problems
. Involved in user account setup & maintenance.
. Involved in Testing of Medical Equipment Information System,
developed using C and INFORMIX Database on UNIX environment. This
system tracked all activities pertaining to sales, accounting,
billing, and delivery scheduling & inventory management of
equipment's for all locations nationwide.
. Design & developed screens for end users to enter employee
information into database using Visual Basic 5.0.
Technologies: C, INFORMIX, UNIX, and Visual Basic 5.0
M.V.Institute of Technology.
June 94-Jan95
System Analyst
. Involved in the design & development of DBMS using Informix & C on
SUN OS for University administrative services, that is currently
being used to process accounting, billing, registration & to
generate different kinds of reports for administrative purposes.
. Provided technical support to users in understanding the concepts
of software & its application in UNIX & MS-DOS environments.
. Involved in development of ALUMNI page using HTML.
. Designed & developed producer/consumer deadlock avoidance &
different scheduling programs in operating System using C.
Technologies: Informix & C, SUN OS, UNIX & MS-DOS, HTML
INDIAN SPACE RESEARCH ORGANIZATION (ISRO)
Application Support
. Involved in design, development & testing of TDSIC.
. Involved in compatibility test of Intel chips, Motorola chips &
use of Altera's
Multiple Array Matrix of Erasable Programmable Logic
Devices of Integration.
Technologies: Erasable Programmable Logic Devices
EDUCATION
Bachelor Of Science (Electronics & Communications)
Sir.M.V.I.T.Bangalore, INDIA in 1996.
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